# HPN & SHL — user reviews > 33 indexed App Store user reviews of HPN & SHL by Health Plan of Nevada, Inc., rated 2.50/5 from 89 ratings. - Source: https://appshunter.io/ios/app/hpn-and-shl/id6451453728/reviews - App overview in markdown: https://appshunter.io/ios/app/hpn-and-shl/id6451453728.md - Rating breakdown: 5★ 31 · 4★ 2 · 3★ 2 · 2★ 3 · 1★ 51 ## Newest reviews (14 of 33) ### 1/5 — App hasn’t been working for months *2025-04-25* I just don’t understand why the app is not being fixed. So unreliable and irresponsible of this company to not care at all about fixing something that is quite important. I am very disappointed. **Developer response:** We appreciate your feedback. We've since updated the app to improve your experience--please try again! If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — Add card to wallet doesn’t work *2025-01-09, version 1.3.2* Add to wallet doesn’t work, so you can’t have a digital copy ### 1/5 — Bad app *2025-01-07* Won’t bring up log in only shows a screen but won’t let me in the app. Worst app I’ve seen ### 1/5 — Worthless app *2024-12-02* This app is so buggy my screen is crawling! It’s useless for just about anything but trying to find a provider, and even then it’s easier to use the website instead. Don’t bother downloading this app, just go to the website. **Developer response:** Thank you for your comment. We will review with our technical team. ### 1/5 — Why even have an app *2024-11-06* Repeated log in errors, chat never works. I get a notification that I have a new EOB and follow the link that opens the App and nowhere is there EOB on the menu. I guess it’s probably claims, but that’s confusing. So frustrating. **Developer response:** Thank you for your comment. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — This app doesn’t work most of the time *2024-10-17, version 1.3.1* This app doesn’t work ### 1/5 — What happened? *2024-06-06* HPN - this app isn’t even functional in the most simplistic and rudimentary of ways. I’m unable to merely select a Primary Care Provider. This should be a basic feature, and yet it literally does not function whatsoever. I get that app design is hard and it can be costly but… why even have an app if it cannot be used by paying customers? **Developer response:** Thank you for your comment. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — Unable to login *2024-04-29, version 1.3.0* I am unable to login using sso health id. App doesn’t work for me. ### 1/5 — Doesn’t work. *2024-04-09, version 1.3.0* This app doesn’t work on the iPhone 12 mini. ### 1/5 — Doesn’t work *2024-04-09, version 1.3.0* Old app forced me to download this one. Doesn’t work at all. Now I cannot access any of my info. Great……wasn’t broke before. ### 1/5 — Doesn’t work *2024-04-02, version 1.3.0* Doesn’t take me to my claims, card, nothing. Just an 1-800 number or another app for tele-health ? Very unprofessional ### 1/5 — Worst app/website *2024-03-31, version 1.3.0* Neither the app or website give you access to anything. You’re just waiting for it to load with no ending. Spins and spins with access ever!!! ### 1/5 — Does not work *2024-03-29* Exactly why would a health plan organization put an app online that does not work?????? Errors out every time. Error is that it can not determine what app to open??? It’s the frigging app…. DUH. There has to be someone who has started a criminal investigation into this issue. I’m up for joining any class action lawsuit. These developers need to be sued out of existence. They must be held accountable. **Developer response:** Thank you for your comment. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — Terrible app *2024-03-25* Still showing last years plan information I have contacted member services 5 times over this and no solution has been provided. **Developer response:** Thank you for your comment. This issue has been resolved. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ## Most critical reviews (10 lowest-rated) ### 1/5 — Insane how bad *2026-05-17* It’s like nothing works on this app. Or on mobile website. It really makes this health insurance an undignified thing. It really is pathetic. And I pay about 400$ a month for this junk. Very unhappy and overall sad for the treatment provided. **Developer response:** Thank you for your feedback. We continue to work on creating a good experience for our users. Please give us a call at the number on the back of your health plan ID card, we're happy to assist. ### 1/5 — They don’t care *2026-04-12* The app and website are both terrible, and the insurance is too. I regret choosing them, as I have heard nothing but bad things about them for years. Opening the app and the website is extremely slow. I was talking to your rep and she wanted me to open something and I had to sit and wait five minutes while the screen loaded, every single time. The provider list is constantly down today. It’s down on the website and the app telling me they can’t pull it up for my plan right now. Please call the number on my card. What is this the 1900s? They won’t allow us to use the best health options. Why would I expect them to have a modern app or website. They’re probably still use rotary phones in their offices. And do not tell me to call the number on my card. I don’t have time for that and they can’t really ever answer my questions anyway again this is not the 1900s I should not have to call. **Developer response:** Thank you for your feedback. We continue to work on creating a good experience for our users and hope you will consider downloading the app in the future. ### 1/5 — This app is not functional *2026-03-20* After multiple updates of this app over the years, it has never worked, and I mean never. Either you can’t log in or even get the app to open from the initial logo screen. If you are ever able to actually get into the app, don’t expect to be able to do anything, at all. This app is useless and makes having HPN frustrating even though insurance is a blessing! **Developer response:** Thank you for your comment. This issue has been resolved, please be sure to update to the latest version and try again. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — Never works *2026-03-13* Can’t access anything on this app after years of trying updates. Please fix **Developer response:** Thank you for your comment. We will review with our developer team. ### 1/5 — Never works. *2026-02-20, version 1.5.6* Can’t even access the app. Totally worthless. ### 1/5 — Literally can’t log In classic Health Care *2026-02-20* I was unable to log in or update my password through the app. I was able to through the web, changed my password and still won’t let me log in to the app. **Developer response:** Thank you for your comment. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — Horrible *2026-02-03, version 1.5.5* Worst app ever. ### 1/5 — Buggy Update (1/29/2026) *2026-01-30, version 1.5.5* Each time I launch the App from my Home Screen (as per usual), a pop-up message prompts whether I wanna download the app’s new version. However, when I select the option do download the latest version, I’m just redirected to the App Store. This has been a recurring issue as of January 25, 2026. ### 1/5 — Completely unacceptable *2025-08-24* I am an active member, not a new user. Last week I was able to log in, but the payment option was broken — you click on “Make a payment” and nothing happens. This week I can’t even get into my account because the app blocks my access. This is absolutely unacceptable for an insurance company. I have to pay my premium, and instead I am forced to waste time struggling with your broken system. This app is a circus and the worst I’ve ever used. **Developer response:** We sincerely appreciate your feedback and continue to work on creating a positive app experience for our users. If you’re still having trouble, we encourage you to please call the number on the back of your health plan ID card to get assistance with these issues. ### 1/5 — I feel like this app worked a week ago *2025-06-22* I just spent some time trying to sign into the app and trying to figure out if maybe service was just down or something. After seeing the reviews I’m thinking it’s a miracle it ever let me in to begin with. **Developer response:** We appreciate your comment and continue to work on enhancing your mobile experience. ## Most praised reviews (7 highest-rated) ### 5/5 — Sign in *2024-06-18* Not sure why, but I have no page when I download the app that I can sign in .The sign in is missing **Developer response:** Thank you for your comment. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 5/5 — New Mobile app *2024-03-26* Im so excited about the id cards access on the mobile app and the ability to put in my wallet ### 5/5 — At My Fingertips *2024-02-14* So much better than having to get to a computer to get the info I need. Log-in process was easy. Grateful to have my insurance activity and ID card in my phone. **Developer response:** Thanks for sharing. We appreciate hearing from our members. ### 3/5 — This app is not functional *2026-02-09* After multiple updates of this app over the years, it has never worked, and I mean never. Either you can’t log in or even get the app to open from the initial logo screen. If you are ever able to actually get into the app, don’t expect to be able to do anything, at all. This app is useless and makes having HPN frustrating even though insurance is a blessing! ### 2/5 — Can’t load to Apple Wallet *2025-02-04* My wife and I are both experiencing the issue of being unable to load our HCP cards to Apple Wallet. There’s a button on the app to dl the cards and nothing happens. Deleted and reinstalled the app and it still doesn’t function properly. **Developer response:** Thank you for your comment. This issue has been resolved. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 2/5 — Would be more useful if it actually worked *2025-01-18* I’d love to add my insurance card to my Apple Wallet, but the button doesn’t do anything **Developer response:** Thank you for your comment. This issue has been resolved. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 2/5 — Non-functional nonsense app *2024-04-01* Sure. I applaud you for improving the UI but in response, the app is glitchy and the payment tab (arguably the most important feature) does not work at all. **Developer response:** Thanks for sharing. We appreciate hearing from our members. We will give your feedback to our technical team. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*