# HRAgo — user reviews > 94 indexed App Store user reviews of HRAgo by Empire Innovation Group LLC, rated 3.58/5 from 239 ratings. - Source: https://appshunter.io/ios/app/hrago/id946966606/reviews - App overview in markdown: https://appshunter.io/ios/app/hrago/id946966606.md - Rating breakdown: 5★ 93 · 4★ 10 · 3★ 6 · 2★ 9 · 1★ 37 ## What do users think of HRAgo? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Efficient claims submission - 🤝 Great customer service - 📱 User-friendly app - ✅ Makes HRA easy - ✨ Smooth functionality - 💡 Informative about funds - 😊 Polite and helpful staff - 💯 Works wonderfully - 🌟 Great overall experience **Cons** - 🐌 Slow processing - ❌ Denied claims frequently - 😩 Cumbersome process - ❓ Lack of explanation for denials - 📚 Difficult to upload documents - 🤔 Confusing navigation - 😠 Predatory behavior - ⚠️ Inconsistent claim approvals - 🚫 App doesn't work - 🗂️ Hard to monitor transactions **Commonly reported bugs** - Unable to log out - Cannot add documentation from photo library - App won't attach images for claims - Cannot find 'Benefits Card' tab - Kicked out before finishing upload - App won't submit a claim - Website doesn't allow actions mentioned in mail - Forgot password/username not available - App won't log out without review - Cannot use camera or access photo album - Cannot submit claim information - Save login/username not working - Cannot get past login screen - Cannot log in - Listed individuals not showing in app - One-time rebalance not working **Most requested features** - Allow adding multiple documents - Provide information on covered expenses - Improve navigation for monitoring deposits/credits/payments - Add a 'forgot password' option - Allow saving login credentials - Show used and remaining account balance when filling claims - Allow access to all submitted documentation - List of what the card can be used for - Option to opt-out of the service ## Newest reviews (11 of 94) ### 2/5 — Cannot find way to edit entries. *2026-04-02, version 6.3.0* Not at all apparent how to add supporting documents. After “Save” option there is nothing reachable. Screwy operational logic. ### 4/5 — Easy & Fast to Use *2026-02-26* I especially like that it’s been quick to set up and edit ongoing reimbursement, even with photos of the necessary documentation. Everything is faster on the app than on my laptop. ### 3/5 — Cumbersome process *2025-12-18* Not enjoying all the bumps and hoops in. This process having to do same thing two times Why can’t you just accept card use without making us prove it It’s my account why would I be defrauding myself? ### 3/5 — Excellent and Efficient *2025-12-02, version 6.3.0* I really like this app for submitting claims. It is easy and it is efficient. ### 1/5 — Wont attach images for claims *2025-10-28, version 6.3.0* Terrible app, it wont let me add documentation from my photo library and doesnt provide another option. ### 1/5 — Wish I could opt out *2025-10-22, version 6.3.0* Absolute waste of time and extremely inconvenient. ### 1/5 — Junk *2025-10-06, version 6.3.0* Horrible app ### 1/5 — WORST COMPANY *2025-09-28, version 6.3.0* This is the worst investment I’ve ever had. You are unable to manage it and even when the market has been booming my account has been loosing money. I have never seen any gains in this account only losses ### 1/5 — Denied a very valid medical expense. *2025-08-29, version 6.3.0* This company is suppose to pay for out of pocket medical expenses. The document even told you the medical expense and it was denied with absolutely no explanation! ### 2/5 — No information *2025-05-07, version 6.2.2* They don’t have any information available on the app like the form that shows what things are covered by HRA guidelines. ### 3/5 — Too cumbersome *2025-03-24, version 6.1.1* I wish it is easier to process the reimbursement ## Most critical reviews (10 lowest-rated) ### 1/5 — Waaaay too slow *2026-05-26, version 6.3.0* Why so slow ### 1/5 — FSA portion is ridiculous *2026-05-07, version 6.3.0* I am constantly uploading documents from reputable medical organizations for doctors visits and still get denials at times. They are exhausting. Making an automated payment on an ongoing medical bill should not require constant monitoring by FSA. ### 1/5 — Don’t bother *2026-03-28, version 6.3.0* This account is a joke ### 1/5 — Help Information not Helpful *2026-03-27, version 6.3.0* Bad customer service ### 1/5 — App sucks *2026-03-06, version 6.3.0* Hard to upload documents for obvious medical claims ### 1/5 — Worst Ever *2026-03-06* This company is just so difficult to work with they don’t not explain why they deny transactions. It’s such a guessing game sometimes when you use the card, the payments go through and they’re supported with no documentation and other times when you have plenty of documentation, they reject and deny the transaction making you jump through more hoops just to get the transaction approved ### 1/5 — Predatory *2026-02-24, version 6.3.0* Absolute predatory behavior and shoddy customer support. They keep changing their minds and refuse to reactivate my card after I complete all of the requirements. They then send even more after I do. Why not just send them all in one message??? Especially when you take days to respond. ### 1/5 — Horrible company *2026-01-28, version 6.3.0* Don’t use this company. They operate under a subjective and poor quality control model. They routinely deny medical reimbursement and demand additional documentation beyond a receipt. I’m actively trying to get our company to use another HSA.. ### 1/5 — Barry *2026-01-07, version 6.3.0* I was instructed to find the “Benefits Card” tab. It is nowhere to be found! ### 1/5 — Slow and simple *2025-12-04, version 6.3.0* Slow to process claims and the app in general is very minimal. Can’t add multiple documents. Very little to it all ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you colleen!!! *2026-06-08* Today for me started out rough on my computer…. Colleen was super patient with me and my computer skills….. and she was amazingly helpful!!! She was my stress reliever! Thank you!!! ### 5/5 — HRA *2026-04-28, version 6.3.0* HRA has been made easy with this app ### 5/5 — Great app *2026-02-17, version 6.3.0* I retired last year and ended up with a lot of agencies to keep track of. One of the accounts is my HSA.This app works wonderfully, and there are real people behind the app. Good support and works great. ### 5/5 — Excited! *2026-02-17* Talked to 2 different people who helped me today. What a game changer. They were polite and wanted to help instead of stymie you. So glad to welcome them! ### 5/5 — Great app. *2025-12-20* The former HRA Viba provider was terrible. We are so happy our employer made the change as difficult as it probably was administratively. ### 5/5 — “F for Fantastic!” *2025-11-26* Form - so well laid out and intuitive as well as attractive! Function - works wonderfully. Connections/transitions/links all super smooth. Facility - so easy to use (facile!) Felicity - using the app makes one happy!! Love it! ### 5/5 — HRAgo Way To Go *2025-11-12* The app is excellent. It gives you the ability to check major components of your account. It’s simple to submit claims right from your phone. I found they have excellent customer service. I thought this was going to be a bear to set up and use, but on the contrary it’s straight forward and easy to use. ### 5/5 — Issue w site *2025-11-06, version 6.3.0* Unable to log out ### 5/5 — Excellent and Efficient *2025-02-26, version 6.1.1* I really like this app for submitting claims. It is easy and it is efficient. ### 5/5 — This is a great app! *2025-02-14, version 6.1.1* Great features for me to easily access my HRA account! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*