# HRCCU Mobile Banking — user reviews > 39 indexed App Store user reviews of HRCCU Mobile Banking by Hudson River Community Credit Union, rated 4.77/5 from 2,330 ratings. - Source: https://appshunter.io/ios/app/hrccu-mobile-banking/id1067362571/reviews - App overview in markdown: https://appshunter.io/ios/app/hrccu-mobile-banking/id1067362571.md - Rating breakdown: 5★ 1,817 · 4★ 148 · 3★ 52 · 2★ 10 · 1★ 56 ## What do users think of HRCCU Mobile Banking? Overall sentiment: neutral **Pros** - 👍 Easy to use - 👍 Convenient features like mobile check deposit - 👍 Friendly and knowledgeable staff - 👍 Efficient banking services **Cons** - 🐛 Frequent login issues and device registration problems - 🐛 Crashes and bugs in the app - 🐛 Incorrect account balance display - 🔒 Security concerns with constant password resets **Commonly reported bugs** - App crashes on launch - Login credentials not working - Incorrect account balance display **Most requested features** - Allow device remembering to avoid constant logins - Improve app stability and performance - Enhance account balance accuracy ## Newest reviews (10 of 39) ### 2/5 — Annoying *2026-08-13, version 26.1.401.1* In 4 months the app has had me “Remember your device” 77 times now, it’s every time I open it, even after deleting re-downloading, updating, and verifying credentials. When I call and ask about it they just say to deal with it. Highly annoying and time consuming. ### 2/5 — So slow *2026-08-10, version 26.1.401.1* It updates and doesn’t remember my device or account and it takes way to long for it to open and move from window to window. ### 3/5 — Sign on Issues *2024-10-08, version 24.8.0.1* I have to setup my phone every 3rd or 4th time that I sign on. I’ve done it more than 100 times in the past year. The app doesn’t allow me to “remember” my device. It’s very annoying. ### 4/5 — Love the features *2023-10-31, version 23.2.0.1* I love the app. My only complaint is that it asks me to verify my device over and over again. If that could be fixed, it would be a 5 out of 5. ### 2/5 — Primitive compared to other credit union apps *2022-09-04, version 10.6.0.1* Before the recent system upgrade, the former app allowed FaceID logins but the new one does not. Also, when you first load your accounts it jumps the list of accounts to the bottom of the screen forcing you to scroll. So the app is fairly buggy and missing features from the prior version. Compared to my old credit union, the app does seem poor in comparison. Just like the online banking portal, it feels like it’s 10 years behind the times. I kind of wish I hadn’t moved out of the area covered by my old credit union as I’m not super satisfied with HRCCUs online or mobile options. The only reason I have it two stars versus one is the app actually does allow you to do transactions. ### 5/5 — This freaking app *2020-12-30, version 20.2.50* The app always has issues. Once again not working ### 1/5 — NEW UPDATE CRASHES *2020-12-07, version 20.2.50* The new update of the app cause the app to crash now can’t even open up the app now I’ve restarted my phone as well and won’t work at all. Plz fix ### 4/5 — So EASY *2020-11-10, version 20.1.200* Last spring I applied for a loan for a major unsecured purchase and was turned down by another lending institution. I called HRCCU and was approved in minutes. Thank you. Your staff is amazing. Friendly, helpful and knowledgeable. I LIKE IT!! Rance R.Kirby ### 1/5 — Never Works *2020-05-16, version 19.3.20* This app is by far the worst bank app ever made. ### 5/5 — $2 transfer fee *2019-06-18, version 18.4.50* HRCCU is great except for their greed in charging $2 for transferring my money from savings to checking. I thought a credit union was for their customers, now they’re acting like banks. ## Most critical reviews (10 lowest-rated) ### 1/5 — TRASH *2026-06-11, version 26.1.401.1* A real trash ### 1/5 — Slow and outdated *2026-06-05, version 26.1.401.1* The app is slow and outdated ### 1/5 — You screwed it up *2026-05-15, version 26.1.401.1* You went from horizontal to vertical , why I use a iPad with everything HORIZONTAL!!! A bunch up idiots. ### 1/5 — New update *2023-12-02, version 23.2.0.1* Would have given this a 5 stars but this new update asking to register your phone every single time you log in is a pain. It needs to be fixed ### 1/5 — Trash *2023-10-04, version 23.2.0.1* This app is complete trash. It was bad enough that every evening it seems that you cannot access your accounts because the app is down for maintenance or some other reason. Now the most recent version is completely unusable. I am a 30+ year member and I think this is the straw that broke the camels back. Time to switch financial institutions. ### 1/5 — Review *2023-10-01, version 23.2.0.1* Needs to remember my device on every log in ### 1/5 — this app is horrible *2022-11-11, version 10.6.0.1* barely functions. crashes. freezes. has infinite loops. nice job… not really. ### 1/5 — Worst App update ever. *2022-09-30, version 10.6.0.1* Ever since the newest update this banking app has been absolutely horrendous and nothing but a nightmare. EVERY SINGLE TIME I try to log in, it tells me my username and password are incorrect. I literally have to change it every couple of days. I keep a note of all my passwords and write it down the minute it gets changed so I don’t forget. But let me log out and try to log back in later and it’s telling me it’s incorrect and I have to go through the change password process ALL over again. Absolutely ridiculous. Get it together. ### 1/5 — Updated version *2022-08-17, version 10.6.0.1* New update is absolutely awful and does not tell me my correct balance. I’ve never hit zero in my checking and gone into savings but since the new update it has happened continuously. ### 1/5 — Horrible *2021-07-28, version 20.2.81* I’ve had a bank account here fir years yet everything I try to sign up for the app doesn’t work at all just says failed or something like that super annoying CSNT even check my money ## Most praised reviews (10 highest-rated) ### 5/5 — I love this bank *2026-06-17, version 26.1.401.1* I’ve been a member for almost 30 years and I can’t say enough good things about HRCCU. The bank itself is amazing, they’ve given me home equity loans on a house other banks wouldn’t, which helped me be able to update and create a beautiful home. The app has made my banking experience even better. I’m able to deposit check from my app, transfer money into different accounts, and just generally keep on top of all my finances from my phone. To hell with big banks- support your local credit union! ### 5/5 — The best bank/workers *2026-02-05, version 25.2.101.1* I have banked with HRCCU for over 30 years and had loans here and there over the years. When I received a call from one of the bank members offing me some special offers that were happening at the time and how my credit was very very good and I said “wait have you called the right person!??” I’ve worked hard on mending my credit and with the help of HRCCU for believing in me and approving those small loans to build my credit that I felt was never ever going to happen. And now we are ready to buy a home and HRCCU will be our choice to back us up with a home loan 🙏😊. Hopefully ### 5/5 — Mary B *2025-10-07, version 25.2.101.1* Love the in line App. It’s so easy to maneuver around. Easy to understand. I love that I can deposit my checks on line without having to drive 25 miles to the bank. Not to mention the bill pay. Definitely makes my life easier. ### 5/5 — Needs improvement! *2025-03-05, version 24.9.201.1* This is the worst app! It takes forever to open. Sometimes it doesn’t open at all and I have to shut my phone or tablet down and start over. It always asks if I want it to remember my device, which is a pain. I want it to just go to my account. ### 5/5 — Signing in *2024-11-02, version 24.8.0.1* Even after face recognition, you have to answer security questions every single time. ### 5/5 — Constantly logs me out and doesn’t allow logging back in *2024-08-02, version 24.4.0.1* Read said title, when it works it works great, but when you need it it doesn’t work. ### 5/5 — Satisfied banker *2023-12-26, version 23.2.0.1* I have been with Hudson River Community credit Union for quite a while, I am very happy with the service, the people are very nice to speak with on the phone, I’ve never had a problem with my banking. ### 5/5 — Bianca Nolan *2023-10-11, version 23.2.0.1* Bianca Nolan is a ROCKSTAR!!! Polite, courteous, KNOWLEDGEABLE, quick with a solution and just a very professional person and great credit to HRCCU. ### 5/5 — Amazing Bank & Amazing People who work there. *2022-07-08, version 21.3.40* Very efficient banking. Great banking options as well as very knowledgeable staff. I give 10 Stars. ### 5/5 — GREAT CREDIT UNION *2021-07-30, version 20.2.81* Everyone at the Glens Falls Office and the main office in Corinth are the most polite people to speak with. I would highly recommend this Credit Union to anyone. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*