# HRS Service Desk

> Customer support and service management for HRS clients. (iPhone/iPad app by HRS (Hospitality and Retail Systems) Ltd.)

- Source: https://appshunter.io/ios/app/hrs-service-desk/id1417133590 (this page in markdown: same URL + `.md`)
- Developer: [HRS (Hospitality and Retail Systems) Ltd](https://appshunter.io/developer/1210738754)
- Category: Productivity, Business
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings
- Age rating: 12+
- Requires: iOS 8.0 · 40 MB
- Languages: American English
- Released: 2019-02-25
- Data updated: 2026-06-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/hrs-service-desk/id1417133590/reviews.md

## What is HRS Service Desk?

This is an app for all customers of HRS (Hospitality and Retail Systems) worldwide.

* Create and reply support requests
* Get instant updates on ticket resolution with push notifications
* Track current and historical statistics
* Get personalized news about your products
* Track maintenance hours consumption

## Key features

- Create and reply to support requests
- Instant ticket resolution updates
- Track statistics
- Personalized product news
- Monitor maintenance hours


## Frequently asked questions about HRS Service Desk

### What can I do with HRS Service Desk?

HRS Service Desk allows you to create and reply to support requests, receive instant updates on ticket resolution via push notifications, track current and historical statistics, get personalized news about your products, and monitor maintenance hours consumption.

### Is HRS Service Desk free to use?

Yes, HRS Service Desk is available for free. The app is listed as 'Free' and does not mention any in-app purchases or subscription fees.

### What devices does HRS Service Desk support?

HRS Service Desk is supported on iPhone and iPod devices. It is not currently listed as available for Android or other platforms.

### How often is HRS Service Desk updated?

The latest version of HRS Service Desk is 1.2.3, which was last updated on July 2, 2019. This indicates updates were provided in the past, though the frequency is not explicitly stated.

### What is the age rating for HRS Service Desk?

HRS Service Desk has an age rating of 12+. This means it is considered appropriate for users aged 12 and older.

### Does HRS Service Desk have ads?

No, HRS Service Desk does not contain advertisements. The app's data indicates 'hasAds' is false, meaning it is an ad-free experience.

### How does HRS Service Desk help with product news?

HRS Service Desk provides personalized news updates directly related to your products. This ensures you stay informed about relevant information from HRS (Hospitality and Retail Systems).

### Can I track my support ticket progress with HRS Service Desk?

Yes, you can track the resolution of your support tickets with HRS Service Desk. The app provides instant updates via push notifications and allows you to monitor the status of your requests.

## Version history (last 5 releases)

### 1.2.3 — 2019-07-02

This is compatibility and performance update for latest iOS versions

### 1.2.1 — 2019-04-24

- Added ticket status information
- Minor usability enhancements

### 1.2.0 — 2019-04-02

Thank you for your feedback. This release contains following enhancements:
* Quick actions in tickets list on swipe
* Added indication of tickets awaiting your action
* Added indication of higher severity and escalation status
* Added Indication of ticket requestor; requesting property is shown for multi-property accounts
* Added Japanese and Vietnamese translations

### 1.1.6 — 2019-03-23

User interface improvements

### 1.1.4 — 2019-03-19

User interface improvements

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## More apps by HRS (Hospitality and Retail Systems) Ltd

- [HRSEvent](https://appshunter.io/ios/app/hrsevent/id1457320106)
- [TYNGO Reminder](https://appshunter.io/ios/app/tyngo-reminder/id1483225292)
- [HRS Service Desk Agent](https://appshunter.io/ios/app/hrs-service-desk-agent/id1497497942)
- [MyEDBadge](https://appshunter.io/ios/app/myedbadge/id1543604840)
- [BearX Daycation Resort Rewards](https://appshunter.io/ios/app/bearx-daycation-resort-rewards/id1564642096)

All apps by HRS (Hospitality and Retail Systems) Ltd: https://appshunter.io/developer/1210738754

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-24.*