# HSB Mobile Banking — user reviews > 32 indexed App Store user reviews of HSB Mobile Banking by Home State Bank National Association, rated 4.66/5 from 996 ratings. - Source: https://appshunter.io/ios/app/hsb-mobile-banking/id590454549/reviews - App overview in markdown: https://appshunter.io/ios/app/hsb-mobile-banking/id590454549.md - Rating breakdown: 5★ 824 · 4★ 67 · 3★ 24 · 2★ 17 · 1★ 41 ## What do users think of HSB Mobile Banking? Overall sentiment: negative **Pros** - 👍 Easy to use and intuitive interface - 💰 Simple account transfers and money management - 📱 Mobile banking convenience - ✅ Check deposit functionality - 💳 Bill payment capabilities - 🔒 Secure banking operations **Cons** - 🐢 Excruciatingly slow load times - 🐛 Frequent app crashes - ⚠️ Session expiration issues - 🔐 Password reset problems - 📉 Clunky and outdated interface - ❌ Poor performance since recent update - 📱 Incompatible with older phones - 🔄 Endless login loops **Commonly reported bugs** - App crashes upon password entry - Login session expires immediately after verification - Password cancellation and reset failures - Account balancing functionality broken - Pages fail to load - Endless authentication loop requiring repeated logins - App fails to open or launch - Performance degradation after recent updates **Most requested features** - Zelle integration within app - Recurring/auto-pay setup in app - Support for older phone models - Improved visual design and cleanup ## Newest reviews (10 of 32) ### 2/5 — Prefer the older version *2026-07-03, version 26.1.310* As the title says ### 2/5 — So so app *2026-03-12, version 25.2.350* Since the new app rollout a few months ago, this version is excruciatingly slow. Often I have to wait several minutes to an hour before successfully logging on. The app however is great once I can get access to it. ### 4/5 — Passwords problems *2025-12-19, version 25.1.322* Always cancels my password and does not allow me to reset. ### 2/5 — New App/Interface is a Downgrade *2025-10-14, version 25.1.322* The new interface is clunky and slow. Functions more like a webpage than a banking app. If it ran smoother and was visually cleaned up it would be better. ### 2/5 — Latest update needs work *2025-10-08, version 25.1.322* The latest update was clearly released too early. I get stuck in an endless loop of having to login with password, then verify through text or call with a code, all of this I do within seconds. Then, as soon as the code is entered I receive a notice that my session has expired and I must login again. The cycle repeats from there. ### 4/5 — Great app *2021-03-03, version 20.2.50* Competes with the big boys. If you like banking with a local community bank I recommend them most highly. I’m not certain there are any services the national chains can offer that Home State Bank cannot ### 5/5 — Great addition *2013-05-09, version 1.0.1* I use this app on my IPAD and it works great. Way easier than before. ### 5/5 — Love it! *2013-04-18, version 1.0.1* Love that its so easy to use and always works great! I'm showing my friends! ### 5/5 — Home State mobile banking *2013-04-16, version 1.0.1* The app is outstanding! I can access my accounts and transfer money to my kids at college, no matter where I am. I also never have to worry about missing a bill payment while I'm traveling. Great Job!! ### 5/5 — Love the app! *2013-04-10, version 1.0.1* Works great! ## Most critical reviews (10 lowest-rated) ### 1/5 — Sucks *2026-03-12, version 25.2.350* No point in making an app if its going to suck so bad to the point it never lets you open it ### 1/5 — New update *2025-10-17, version 25.1.322* This new update is horrible! Can’t balance my account, half the time it doesn’t work and when it does I need to renter my pass word or change it completely. ### 1/5 — Since major update *2025-10-14, version 25.1.322* App takes forever to load, half the time it doesn’t. Since the update and refresh of the app, it’s been super buggy and constantly crashes. ### 1/5 — Downgrade *2025-10-13, version 25.1.322* Recent update is a huge downgrade of an experience. Laggy, doesn’t load pages. Old app worked perfectly. ### 1/5 — Bad *2022-01-10, version 21.2.70* Never works ### 1/5 — Worst banking app *2020-07-26, version 20.1.20* HSB needs to up it’s tech game. I will be closing my account on the next business day! Constantly have to call to do anything. Zelle isn’t even an option on the app! You have to go to their website which is almost a clumsy as the app. Bye bye HSB. ### 1/5 — New update *2020-03-08* This new update is horrible! Can’t balance my account, half the time it doesn’t work and when it does I need to renter my pass word or change it completely. ### 1/5 — This app is terrible. *2013-07-16, version 1.0.1* The concept is good, but it needs an update for bug fixes ASAP. The last 20 times I have tried to access my account I get kicked right out. It's frustrating and has been happening for over a moth now. The bank should be better aware of the way their app functions. ### 1/5 — Crashing *2013-06-05, version 1.0.1* I never had any problems with this app until last week now every time I put in my password the app crashes. Very Irritating. ### 1/5 — CRASH *2013-04-28, version 1.0.1* All this app ever does is crash the moment I type in my password! I was so excited when this bank finally came up with an app, and now I'm thinking of changing banks again. ## Most praised reviews (10 highest-rated) ### 5/5 — Transfers are easy *2025-12-30, version 25.1.322* I was overdrawn and I simply went in and transferred money from one account to the other on my app. Problem solved. ### 5/5 — Even I can figure this out *2022-01-13, version 21.2.70* This app is easy to use, and helps me keep my account ‘in check’. ### 5/5 — Update *2021-11-10, version 21.2.70* Cannot update the app due to having an older phone. Now I have no access to the app to check my banking and am not buying a new phone. Can you please make the app available for older phones. ### 5/5 — A terrific app *2019-02-10, version 4.5.0* A terrific app. Very few hiccups. Would be nice to setup repeating auto pay. (Need to do from website). And a few other tweaks will be fun when they get there. But can deposit checks free, statements, etc. A really well done app! Solid. secure. Reliable. ### 5/5 — Doesn't work *2016-01-16, version 3.0.0* Ever since the update, this app has not worked ### 5/5 — Crusader *2013-05-16, version 1.0.1* App works well. It is nice to be able to pay bills on the fly. ### 5/5 — Simple and straight forward *2013-05-16, version 1.0.1* This app is so simple and straight forward. Love it. ### 5/5 — Great App *2013-05-16, version 1.0.1* This App works and functions great! Simple to use and navigate. ### 5/5 — Slick *2013-05-16, version 1.0.1* Pleasantly surprised on all this app offers! Great Job! ### 5/5 — Great App *2013-05-11, version 1.0.1* App works great. Easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*