# HSBC Australia — user reviews > 297 indexed App Store user reviews of HSBC Australia by HSBC Global Services (UK) Limited, rated 4.80/5 from 780 ratings. - Source: https://appshunter.io/ios/app/hsbc-australia/id1467731432/reviews - App overview in markdown: https://appshunter.io/ios/app/hsbc-australia/id1467731432.md - Rating breakdown: 5★ 673 · 4★ 70 · 3★ 14 · 2★ 6 · 1★ 17 ## What do users think of HSBC Australia? Overall sentiment: negative **Pros** - 🚀 Quick transfers - 🔒 Secure app - 👍 Easy to use - 👍 Intuitive interface - 👍 Convenient for traveling - 👍 Good value for money **Cons** - 🐛 Frequent login issues - 🐛 Unreliable live chat - 🐛 Buggy search function - 🐛 Inconsistent account updates - 🐛 Difficult to increase limits - 🐛 Lack of real-time notifications - 🐛 Mandatory facial recognition **Commonly reported bugs** - App crashes during use - Unable to access app while overseas - Repeated verification requests - Inconsistent account syncing **Most requested features** - Add PayID support - Improve transaction search - Provide real-time balance updates - Enable account customization - Introduce push notifications ## Newest reviews (13 of 297) ### 4/5 — Urgent follow-up *2026-08-18, version 3.70.16* Still waiting my call back re failed schedule payment? ### 5/5 — Bank closing *2026-08-07, version 3.70.15* Such a shame HSBC are leaving Australia. Such a progressive bank. ### 5/5 — Awesome *2026-08-04, version 3.70.15* Compared to other banks in Australia ! One of the best customer service and international banking ### 5/5 — Wonderful and Simplistic App *2026-07-30, version 3.70.0* I love HSBC bank and using my HABC Smart Mobile App. Its simplistic and wonderful features are eye catching. ### 5/5 — Good *2026-07-28, version 3.70.0* Good ### 5/5 — HSBC Premier Team *2026-07-16, version 3.70.0* Excellent service from Kevin Zhao and James Huang at HSBC Premier team - I am very happy. ### 2/5 — Clunky interface *2026-07-12, version 3.70.0* Outdated interface - requires a lot of double clicking to transfer between accounts compared to sleek “Big4” banking apps. Annoying continuous prompts for a review. ### 2/5 — Not very functional *2026-07-08, version 3.70.0* This is one of the worst banking apps I’ve used. It’s so hard to search for transactions using the search functionality and doesn’t have any budget tracking abilities. We enjoy banking with HSBC but the app needs some additional basic features that most people would find helpful. ### 5/5 — Simple to use *2026-07-08, version 3.70.0* For day to day use this app has been very straightforward to use. ### 4/5 — Review *2026-07-04, version 3.70.0* Can get quick balance on app home screen. So have to login to app to see how much money available. Can do on every other banking app I have. Bizarre. Its like HSBC still living in 1997! ### 4/5 — User Interface *2026-06-30, version 3.70.0* needs more features in the app ### 5/5 — Balance *2026-06-25, version 3.70.0* The app is missing running account balance in the account. Other than that all good. ### 3/5 — Not the bank for Australians *2026-06-24, version 3.70.0* Doesn’t have PayID, or allow multiple offset accounts without a terrible amount of trouble. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not satisfied *2026-09-01, version 3.70.19* The bank has been giving me disappointing services ### 1/5 — Closing our accounts? *2026-08-13, version 3.70.16* Why are our accounts being closed? There are no alternative international banks in Australia. This is terrible ### 1/5 — Why?? *2026-08-13, version 3.70.16* Let’s update the app when you’re bailing on us, why bother? ### 1/5 — constant update for degrade *2026-08-05, version 3.70.15* ridiculous app updates. I just updated yesterday and today, it says out of date. I know IT in Australia is backwards in thinking, but it doesnt mean u should release updates faster than users can realise ### 1/5 — Unauthorised Deductions on Account *2026-07-29, version 3.70.0* No explanation, no reflection of deductions been returned ### 1/5 — Statements *2026-07-14, version 3.70.0* Unable to run a statement of transactions for a particular period ie year, on one account only ### 1/5 — Updates suck *2026-07-05, version 3.70.0* I SHOULD NOT HAVE TO UPDATR YOUR STUPID APP JUST TO CHECK MY BANK BALANCE. ### 1/5 — Awful *2026-06-19, version 3.70.0* Slow payments. Bottom of the pile App functionality. No interest rate pass on. Can’t stand you as a bank. ### 1/5 — On line Banking *2026-06-10, version 3.70.0* App has been down for over 24 hours now !!!! ### 1/5 — App size way too big *2026-06-04, version 3.70.0* Force us to update to the latest app but the app gets bigger and bigger and the phone is running out of storage. What is the app doing for 500mb? ## Most praised reviews (10 highest-rated) ### 5/5 — Great Bank *2026-08-30, version 3.70.19* We are very devastated to see you leave Australia, my husband is from the UK and has been with you for 52 years and we now have the difficult job of changing all our money payments and income over. Sad to see you go! ### 5/5 — Can’t believe you’re leaving *2026-08-28, version 3.70.19* I’ve been with you for nearly 10 years and I have loved your security, your rewards, your credit card features and international banking - so disappointed you’re leaving; here’s hoping you’ll one day be back ### 5/5 — Good Bank *2026-08-27, version 3.70.19* Good bank for Daily Transactions ### 5/5 — Love this bank *2026-08-14, version 3.70.16* The best bank I have dealt with ### 5/5 — So sad HSBC Australia is closing *2026-08-12, version 3.70.16* I love this bank and really enjoy the global transfer. So good ### 5/5 — Good *2026-08-12, version 3.70.16* I’m very happy ### 5/5 — Money transfer is so easy *2026-08-12, version 3.70.16* Online app is very convenient , fast and user friendly. ### 5/5 — Best app *2026-08-11, version 3.70.16* Very user friendly and stable connection. Highly recommend ### 5/5 — World’s Best International Bank! *2026-08-11, version 3.70.15* I hate to know you’re exiting Australia retail banking. 😔 ### 5/5 — Quick and easy to use *2026-08-10, version 3.70.15* Quick and easy to use the banking app very fast and efficient thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*