# HSBC Canada — user reviews > 25 indexed App Store user reviews of HSBC Canada by HSBC Global Services UK Limited, rated 4.70/5 from 1,951 ratings. - Source: https://appshunter.io/ios/app/hsbc-canada/id1301204837/reviews - App overview in markdown: https://appshunter.io/ios/app/hsbc-canada/id1301204837.md - Rating breakdown: 5★ 1,624 · 4★ 194 · 3★ 59 · 2★ 16 · 1★ 58 ## What do users think of HSBC Canada? Overall sentiment: negative **Pros** - 👍 User-friendly app - 💡 Great banking services - 💡 Distinctive global network - 👍 Lovely support **Cons** - 🐛 App crashing with mobile deposits - 🐛 Inconsistency in app functionality - 🐛 No connection errors - 🐛 Inefficient account opening process - 🐛 Lack of global transfer support in app - 🐛 Sketchy and not feature-rich app - 🐛 App crashes on iOS 14.6 and iOS 13 - 🐛 Difficult to deposit cheques - 🐛 Confusing billing details and statements - 🐛 Multiple passwords required **Commonly reported bugs** - App crashing with mobile deposits - Inconsistency in app functionality - No connection errors - App crashes on iOS 14.6 and iOS 13 - Difficult to deposit cheques **Most requested features** - Global transfer support in app - Face ID support - Invest direct integration with app ## Newest reviews (5 of 25) ### 3/5 — Global-view Transfers *2022-06-09, version 3.21.0* While the app itself works just fine, I quickly realized that Global view transfers are not directly supported on the app and that I would have to use the online portal instead. At present, the Global view feature on the app only allows me to view all my accounts in other regions and not facilitate on-the-go transfers. For Premier & Advance customers, this seems like an implementation that should be prioritized. Kindly escalate to the mobile app vendor and work with them on this. A few other HSBC regional apps have already added support for this a few months back. I sincerely hope HSBC Canada can follow the same standard. **Developer response:** Hello Liivan, thank you for your feedback, and apologies for the inconvenience. Rest assure, we will share your comments with the concerned department to improve our services. Make sure, you have the latest app version. For further assistance, please chat with us through this link https://www.hsbc.ca/contact-us/, and we will be happy to help. ### 3/5 — App is very sketchy and not feature rich *2022-03-17, version 3.17.0* Having banked with more than 20 or so banks many of which were off shore and in different countries. I have personally found the app to be very KLUNKY and not feature rich. As for the bank itself? This is just the bc/langley branch… TAKE YOUR MONIES TO ANY OTHER BANK!!! Run as fast as you can. Just horrible! HSBC YOU NEED TO DO BETTER AS A WORLD BANK! **Developer response:** Hello, thank you for your feedback, and apologies for the inconvenience. Rest assure, we will share your comments with the concerned department to improve our services. Make sure, you have the latest app version. For further assistance, please chat with us through this link https://www.hsbc.ca/contact-us/, and we will be happy to help. ### 3/5 — Doesn’t work with iOS 14.6 *2022-01-07, version 3.16.0* The app crashes 2 seconds after launching it and it goes out to Home Screen. Do you have a solution please ? **Developer response:** Sorry to hear you are having difficulties with our mobile app. Please make sure to have the latest version updated. If the problem persists, please chat us through https://www.hsbc.ca/contact-us/. ### 3/5 — Very basic function with some confusion thrown in *2019-10-02, version 2.15.2* For the most basic functions it's fine but trying to decipher monthly billing details and statements could be simpler and clearer. Also the need for multiple passwords to do business with hsbc is really annoying. In addition why doesn't invest direct work with this app. And please bring back the global app. **Developer response:** Hello, our sincere apologies for this inconvenience. Rest assure, your feedback will be shared with concerned department, and we are still working on improving our app with the vendor. Also, we will inform on our pages for new updates when available about HSBC Investdirect app. Please stay posted on https://www.hsbc.ca/investments/investdirect/tools/ for any updates. ### 2/5 — Check deposit problem *2018-09-18, version 2.3.0* No matter how still the camera is or how I change the lighting, the app will not take a photo of a cheque. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not so good *2022-05-20, version 3.21.0* Not so good, very less ATM’s and branches. You have to search and travel long for bank or ATM. Withdrawal or purchase limit also. I won’t recommend even I will choose others. **Developer response:** Hello, apologies for this inconvenience. If you don't have an HSBC ATM near your place, you can use any other ATM that uses The Exchange network. You can locate there ATM'S through this link https://www.theexchangenetwork.ca/HomePage.aspx?lang=fr-ca. Hope this helps. For further assistance, please chat with us through this link https://www.hsbc.ca/contact-us/ ### 1/5 — Doesn’t work *2021-12-05, version 3.15.0* The app keeps crashing the minute i press on it ! Tried everything still not working **Developer response:** Sorry to hear you are having difficulties with our mobile app. Please make sure to have the latest version updated. If the problem persists, please chat us through https://www.hsbc.ca/contact-us/. ### 1/5 — Doesn’t work *2021-10-26, version 3.14.0* Very difficult to use to deposit a Cheque. Fails when taking photo using iPhone **Developer response:** We are sorry you are having difficulties with our mobile deposit. Here is a guide to help: https://www.hsbc.ca/support/mobile-cheque-deposit/. If the problem continues, please chat us through https://www.hsbc.ca/contact-us/. ### 1/5 — Not working under iOS 13 *2019-09-21, version 2.15.1* Error message: service unavailable An error has occurred while processing your request, please try again. **Developer response:** We apologize you are currently facing difficulties with our mobile app. Please make sure to have the most up to date version installed. If the problem persists, please call our customer service at 1-888-310-4722. ### 1/5 — Unable to set up *2019-07-27, version 2.11.0* Set it up on the iPad fine. Tried setting it up on iPhone and repeatedly failed. Poor design. **Developer response:** We are sorry you are having difficulties with our mobile application. We are still working on improving our app. If the problem persists, please call our customer service at 1-888-310-4722. Hope this helps! ### 1/5 — Always an error message *2019-05-16, version 2.10.0* an error message when trying to deposit a check. The worst app I’ve ever dealt with still. Rbc’s app works absolutely fine. Unbelievable. **Developer response:** Hello, Our sincere apologies for this inconvenience. Please rest assured we are still working with our vendor to improve our mobile app. For assistance, please use this guide https://www.hsbc.ca/support/mobile-cheque-deposit/ to use our mobile deposit. If the problem persists, please click on '' Call us '' under profile to reach our technicians. They will be happy to help complete your transaction. ### 1/5 — Still crashes *2019-03-21, version 2.8.0* This app does not open ### 1/5 — Crash *2018-10-04, version 2.3.1* App keeps crashing on iPhone XS Max ### 2/5 — App crashing with mobile deposits! *2024-02-05* I have brought this to the attention of your tech support team multiple times over the last week. The app keeps crashing any time one tries to take a photo of a check. Please fix this! ### 2/5 — No Connection error *2023-05-25* Has been working find until this week, when a “No connection” error keeps showing up. ## Most praised reviews (10 highest-rated) ### 5/5 — Great way to manage money *2023-11-21* Great banking services, especially the distinctive global network, enable people to manage and control wealth in the first place and manage it effectively. Next, invest. Perfect! ### 5/5 — My best bank *2023-02-21, version 3.30.2* I really appreciate your great services and lovely support , thank you ### 5/5 — MOBILE APP *2022-06-08, version 3.21.0* This is the best app because it’s user friendly. ### 5/5 — Great bank *2022-05-28, version 3.21.0* Really enjoying ### 5/5 — Doesn’t work with iOS 12 *2018-09-22, version 2.3.0* Worked fine with iOS 11, but the app keeps crashing (seconds after I run it) after I updated the system. **Developer response:** Thank you for your patience while we fixed this issue. Please update your app to the latest version (2.3.1) and it will now work on your device. ### 5/5 — Consistent App Crash *2018-09-12, version 2.3.0* After the latest update the app consistently crashes! ### 4/5 — Covers most basics *2021-01-15, version 3.4.0* The app is well made. Covers all the basic taste. Areas of addition is faceID global transfers **Developer response:** Hello, thank you for your feedback. Rest assure, we will share your comments with the concerned departments. Stay posted on our pages for new updates. Hope all is at your satisfaction. ### 4/5 — New update has fixed iPhone crashing *2018-10-06, version 2.4.0* It took awhile but the crashing issues seem to be resolved. **Developer response:** We’ve released a new version of our HSBC Canada app (2.4). The latest release now means customers experiencing multiple app crashes will be able to successfully launch and use the app. Thanks for your patience while we worked through this. ### 3/5 — Inconsistency in App *2023-09-15* US hsbc allows global transfers within app but Canadian app doesn’t allow it? Is there any reason why we are not allowing this update on Canadian app ? ### 3/5 — Inefficiency Process *2022-11-11, version 3.27.0* I opened chequing account online but have to wait 7 days later to use all features. Super slow process comparing with other banks **Developer response:** Hello, thank you for your feedback, and apologies for the inconvenience. Rest assure, we will share your comments with the concerned department to improve our services. For further assistance, please chat with us through this link https://www.hsbc.ca/contact-us/, and we will be happy to help. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*