# HSBC CI & IoM — Channel Islands & Isle of Man

> Mobile banking app for managing HSBC Channel Islands and Isle of Man accounts. (iPhone/iPad app by HSBC Global Services (UK) Limited.)

- Source: https://appshunter.io/ios/app/hsbc-ci-and-iom/id1477599362 (this page in markdown: same URL + `.md`)
- Developer: [HSBC Global Services (UK) Limited](https://appshunter.io/developer/1112071557)
- Category: Finance
- Price: Free
- Rating: 4.70/5 from 182 App Store ratings · 109 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 387 MB
- Languages: American English
- Released: 2020-02-03
- Data updated: 2026-09-09
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/hsbc-ci-and-iom/id1477599362/reviews.md

## What is HSBC CI & IoM?

Your new Mobile Banking app is a quick, convenient and secure way to manage your finances.

Download it today and you can:

• Log on quickly and securely with Touch ID or Face ID
• View your local and globally-linked account balances
• View your statements and documents
• Manage your transactions and send money to existing payees
• Generate Security Codes using Touch ID or Face ID to access Online Banking and make payments

You can even use our new Mobile Banking app to view your global HSBC accounts outside the Channel Islands and Isle of Man.

How to log on to Mobile Banking:

• If you’re already registered for Online Banking, you can use your existing details
• If you’re not yet registered, please visit https://ciiom.hsbc.com/register/

Enjoy the freedom of banking on the go by downloading our new Mobile Banking app today.

This App is provided by HSBC Bank plc, Jersey Branch for the use of existing customers of HSBC Channel Islands and Isle of Man only. Please do not download this App if you are not an existing customer of HSBC within the Channel Islands and Isle of Man.

HSBC Bank plc, registered in England and Wales number: 14259. Registered office 8 Canada Square, London, E14 5HQ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

HSBC Bank plc, Jersey Branch is regulated in Jersey by the Jersey Financial Services Commission for Banking, General Insurance Mediation, Fund Services and Investment Business.

HSBC Bank plc, Guernsey Branch is licenced by the Guernsey Financial Services Commission for Banking, Insurance Intermediary and Investment Business. In the Isle of Man HSBC Bank plc is licenced by the Isle of Man Financial Services Authority.

Please be aware that HSBC Bank plc, Jersey Branch, HSBC Bank plc, Guernsey Branch and HSBC Bank plc with in the Isle of Man are not authorised or licensed outside of Jersey, Guernsey and the Isle of Man for the provision of the services and/ or products available through this App.  We cannot guarantee that the services and products available through this App are authorised to be offered in other jurisdictions.

This App is not intended for download or use by any person in any jurisdiction where such download or use would not be permitted by law or regulation. The information provided through the App is not intended for use by persons located in or resident in jurisdictions where the distribution of such material may be considered marketing or promotional and where that activity is restricted.

## Key features

- Secure Touch ID/Face ID login
- View global and local account balances
- Access statements and documents
- Manage transactions and send money
- Generate security codes
- View global HSBC accounts

## What do users think of HSBC CI & IoM?

Overall sentiment: negative

**Pros**

- 🚀 Fast transaction processing and quick transfers
- 🔒 Strong security features and Face ID authentication
- 👍 Easy to use interface for basic banking tasks
- 💰 Convenient balance checking and account management
- 📱 Mobile-friendly design for quick access

**Cons**

- ❌ Severely limited functionality compared to UK app and competitors
- ❌ Cannot create or manage payees from app
- ❌ Missing direct debit and standing order management
- ❌ Cannot view or manage credit cards in app
- ❌ Delayed transaction display (2+ days)
- ❌ No pending transaction visibility
- ❌ Cannot rename or customize account names
- ❌ No transaction notifications for incoming payments
- ❌ Outdated and uninspiring user interface design
- ❌ Poor comparison to competitors like Revolut, Monzo, NatWest, Lloyds
- 🐛 Frequent crashes and connectivity issues
- 🐛 Face ID button unresponsive
- 🐛 Accept button fails to respond during transfers
- 🐛 Slow app performance and responsiveness
- ⚠️ Overly sensitive fraud alerts blocking legitimate transfers
- ⚠️ Device upgrade causes login issues with circular instructions

**Commonly reported bugs**

- App crashes frequently
- No connection errors despite working WiFi
- Face ID button unresponsive
- Accept button fails during transfers
- Login fails after phone upgrade with circular security code instructions
- Payee list not transferring during migration
- Running balance feature disappears after updates
- Transactions not reflecting immediately
- Balance display shows pre-pending amounts instead of post-pending
- App incompatible with older iOS versions (below iOS 12.2)
- iPad app not optimized for horizontal orientation
- Update link directs to HSBC Canada instead of correct app
- Odd security feature logs out after 30 seconds unexpectedly
- Transaction list lacks date headers making it hard to read

**Most requested features**

- Ability to create and manage payees within the app
- Direct debit and standing order management
- Credit card access and management
- Pending transaction visibility
- Real-time transaction notifications
- Account renaming/customization feature
- Scheduled/recurring payment setup
- Transaction analysis and spending visualization
- Digital card access and Apple/Google Pay integration
- PIN ordering through app
- Secure messaging functionality
- Investment product details and account opening
- Loan application capability
- Global transfer functionality
- Running balance display showing historical balances
- Post-pending balance as main display
- Cheque deposit functionality
- Card blocking/freezing feature
- Contact details management
- Better account sorting and visual differentiation

## Recent user reviews (10 of 109)

All indexed reviews: https://appshunter.io/ios/app/hsbc-ci-and-iom/id1477599362/reviews.md

### 5/5 — HSBC

*2026-08-01*

This app is really good and has loads of ways you can do payments. It has a very reliable review reviews including this one it also if there’s something wrong with the bank has a really good thing because I have a number like if something is wrong it has a number that you can complain to and it’s really nice because my sister, went on the website and they notified her that her bank was being hacked almost immediately which was really good and yeah that’s all if you get this up hope you enjoy bye

### 4/5 — Up dates are slow

*2026-07-14*

I find the updates of the money you spend in your account takes over 2 to 3 days to show up on your account, show your account show that you’re in credit when you’re actually make re payment to credit card it takes 4 to 5 days to show up , when other bank are straight away very poor service

### 3/5 — Okay, could be better.

*2026-06-02*

The HSBC app is functional and easy enough to navigate, but it feels quite limited compared to other banking apps I’ve used. My biggest frustration is how slow it is to update account activity and transactions, which can make it difficult to keep track of spending in real time. Many other banking apps provide much faster updates and a more responsive experience.

The app also lacks some of the useful features, insights, and financial management tools that are now common elsewhere. While it covers the basics of everyday banking, it doesn’t offer much beyond that. Overall, it’s reliable for simple banking tasks, but it feels outdated and could benefit from faster transaction updates and more helpful features for customers.

### 5/5 — HSBC

*2026-05-21, version 3.69.0*

Great service

### 4/5 — Good - but could be better

*2026-05-14, version 3.69.0*

It’s a good basic app, but not the best. The credit card does not update live and transactions take a few days to show. Don’t know if this is common?

### 5/5 — Hsbc app

*2026-04-23, version 3.68.10*

Great app so easy to use

### 2/5 — Improved but still room for more!

*2026-04-10, version 3.68.10*

Certainly improved over the years, but still not great. Why can’t you show transactions in real time? My other banking app shows any payments immediately made whereas it takes 2-3 days for the app to show a payment has been made to a third party

### 1/5 — So basic with not many functions

*2026-03-30, version 3.68.3*

Compared with Isle of Man Bank this app is awful . I’ve recently opened premier accounts and although your face to face customer service is outstanding, your app needs a lot of work . It is so basic , doesn’t offer many functions and also seems very slow to update on payments .

### 1/5 — Glitchy, dated, slow

*2026-03-19, version 3.67.0*

The app is basic, dated, glitchy and doesn't do much. For example, one cannot transfer money to the HSBC credit card THAT'S LISTED AS AN ASSOCIATED ACCOUNT. 
Perhaps they prefer it that way: increase the resistance for a customer to pay off a credit card so that there's more interest charged and they make more money? 
Also glitches a lot, returning errors etc. 
UX design also leaves a lot to be desired.

### 3/5 — Basic

*2026-03-14*

Recently changed from Lloyds bank to HSBC, it’s basic and does the job but doesn’t have nearly as many features as I did with Lloyds. Quite disappointed, but can still make transfers and check my balances. It doesn’t let me set up standing orders or show what’s pending to come out of the account, so lacks a lot that Lloyds does. Accessibility wise, it’s very good using VoiceOver with the screen reader, however some buttons give me the accessibility information behind them which makes the app feel messy.

## Frequently asked questions about HSBC CI & IoM

### What does the HSBC CI & IoM app do?

This mobile banking app allows existing HSBC customers in the Channel Islands and Isle of Man to manage their finances conveniently and securely on the go. You can log in quickly, view account balances, access statements, and manage transactions, including sending money to existing payees.

### How do I log in to the app?

If you are already registered for Online Banking, you can use your existing login details. For new users, please visit https://ciiom.hsbc.com/register/ to register for Online Banking first. The app also supports quick and secure logins using Touch ID or Face ID.

### Can I view my global HSBC accounts with this app?

Yes, you can use this app to view your global HSBC accounts that are linked outside of the Channel Islands and Isle of Man, in addition to your local accounts.

### Is this app available for anyone to download?

No, this app is specifically provided for the use of existing customers of HSBC within the Channel Islands and Isle of Man only. It is not intended for download or use by individuals in jurisdictions where such activity is not permitted by law or regulation.

### What are the security features of the app?

The app offers quick and secure login options using Touch ID or Face ID. It also allows you to generate Security Codes using Touch ID or Face ID, which are necessary for accessing Online Banking and making payments, ensuring a high level of security for your transactions.

## Version history (last 5 releases)

### 3.74.0 — 2026-09-09

This update includes small enhancements and bug fixes to improve user experience.

### 3.72.0 — 2026-07-15

This update includes small enhancements and bug fixes to improve user experience.

### 3.69.0 — 2026-04-23

This update includes small enhancements and bug fixes to improve user experience.

### 3.68.10 — 2026-04-09

This update includes small enhancements and bug fixes to improve user experience.

### 3.68.3 — 2026-03-25

This update includes small enhancements and bug fixes to improve user experience.

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## More apps by HSBC Global Services (UK) Limited

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- [HSBC Canada](https://appshunter.io/ios/app/hsbc-canada/id1301204837)

All apps by HSBC Global Services (UK) Limited: https://appshunter.io/developer/1112071557

## Related topics

[isle of man bank](https://appshunter.io/ios/topics/isle-of-man-bank)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*