# HSBC EG — user reviews > 1,029 indexed App Store user reviews of HSBC EG by HSBC Technology & Services USA, rated 1.40/5 from 2,330 ratings. - Source: https://appshunter.io/ios/app/hsbc-eg/id565993818/reviews - App overview in markdown: https://appshunter.io/ios/app/hsbc-eg/id565993818.md - Rating breakdown: 5★ 128 · 4★ 55 · 3★ 70 · 2★ 102 · 1★ 1,975 ## What do users think of HSBC EG? Overall sentiment: negative **Pros** - 🚀 Fast balance check - 👍 Ability to see all accounts in one place - 🔒 Secure login process **Cons** - 🐛 Frequent crashes and bugs - 👎 Outdated and clunky user interface - ⏱️ Slow performance and long load times - 🚫 Limited functionality compared to website - 💻 Requires separate login from website **Commonly reported bugs** - Inability to generate digital security code - Inconsistent behavior when logging in - Unreliable mobile check deposit feature **Most requested features** - Add biometric login options (Face ID, Touch ID) - Improve transaction history and statement viewing - Allow setting up new payees and standing orders - Integrate mobile check deposit functionality ## Newest reviews (20 of 1,029) ### 1/5 — What a shame *2025-08-09, version 1.5.41.2* It’s 2025, this app is a shame, very poorly drafted, UI looks like it’s designed by 6 years old, functionality of the app is a joke, I’ve 4 different HSBC apps for different countries, can believe that HSBC is allowing this poor customer experience from HSBC Egypt. ### 1/5 — App *2025-08-04, version 1.5.41.2* Worst app ever Always errors while logging in bad UI this app from 1900s ### 1/5 — Outdated *2025-08-02, version 1.5.41.2* Very old and outdated when compared to other hsbc apps very limited flexibility requiring stone aged technology , ### 1/5 — Slow, inefficient and outdated *2025-07-24, version 1.5.41.2* Worst banking app ever! I have the UK app and it’s so much better and faster. Making a transaction takes so many unnecessary steps. Transfer requests via secure messages is a joke ### 1/5 — Old interface *2025-05-13, version 1.5.41.1* App interface is not helpful and looks really old, login mechanism needs to be updated ### 1/5 — The Worst HSBC App ever *2025-05-13, version 1.5.41.1* when this app will be updated like HSBC UK and UAE ### 1/5 — Broken App *2025-04-20, version 1.5.41* Doesn’t work every time when logging in it gives error ### 1/5 — Application to increase people suffering *2025-04-11, version 1.5.41* If you will compare the UK one to Egy one, you will find how they punch Egyptian people ### 1/5 — Worst HSBC App *2024-12-29, version 1.5.41* From HSBC Sri Lanka. The worst banking app. I also have HSBC UK and UAE. This app is no way near to them. A significant improvement expected. A very poor app. ### 1/5 — Bad app experience *2024-12-12, version 1.5.41* The app still using an old interface and is totally away from the good online banking experience which other banks provide. Only use to check your balance from it and nothing more can be done. ### 1/5 — 10 years old app for old smart phones *2024-12-11, version 1.5.41* Waiting 10 years to upgrade but not yet 😞🙄 ### 1/5 — Worest banking app ever *2024-12-11, version 1.5.41* I wish there is 0 start rating. Worest banking app ever ### 1/5 — Disappointed *2024-11-28, version 1.5.40* This app is very bad and never gets updated. It’s useless. I don’t understand why the bank didn’t make a better app. I’m using Instapay instead. ### 1/5 — One of the Worst Digital Banking App *2024-11-27, version 1.5.40* This is one of the worst digital banking apps I’ve ever seen. It’s outdated, lacks face ID, and the interface is reminiscent of Windows XP. Even the credit card information is not visible. Why is the Philippines app so inferior compared to other regions’ HSBC digital banking apps? It’s high time HSBC upgraded this app. If it doesn’t, I’m planning to close my account with HSBC. ### 1/5 — A disgrace *2024-11-21, version 1.5.40* Has been not working for almost a year now, way to go ! ### 1/5 — Needs a lot of improvement!!! *2024-10-31, version 1.5.40* The UI journey is painful. Buttons not working, cannot find view & print statements, etc… Outdated log-in, no biometrics, etc… the list is long… ### 1/5 — Very poor *2024-10-26, version 1.5.40* Is not give any support just to check your balance ### 1/5 — Viuk *2024-10-11, version 1.5.40* 😡useless app, not sure how they can pulish a app like this. Digital secure key system not working here, informed to customer service they are worst… ### 1/5 — Useless App *2024-09-28, version 1.5.40* Useless app if you don’t have your credit card PIN. I’ve been requesting for the third time already but nothing has been delivered to me. Incompetent people from the customer service team. ### 1/5 — Doesn’t work! *2024-09-26, version 1.5.40* The app is not working at all! You need to address this! ## Most critical reviews (10 lowest-rated) ### 1/5 — Too old fashioned and useless *2026-07-26, version 1.5.41.3* It's a shame that HSBC Egypt still uses this old fashioned and outdated app. The app is absolutely useless. It's really annoying! Pls update your app!!!!! ### 1/5 — Very poor and old *2026-06-27, version 1.5.41.3* Very poor and old crafted app not suitable to use in 2026 it’s like you are using a Microsoft Windows 95 ### 1/5 — The worst *2026-04-30, version 1.5.41.2* Easily the worst app I’ve used. It hardly opens, and on the rare occasion that it even does, it’s completely useless. You can’t get anything done. ### 1/5 — Would love to rate *2026-01-26, version 1.5.41.2* …however, I cannot login. Asking “what is your memorable answer” is not helpful when you do not provide the corresponding question. There are no alternatives - use of key, passkey, reset and spinning on hold with customer service doesn’t help. Same problems with the website. Please update the app to be more robust. ### 1/5 — Log in Headache *2025-12-06, version 1.5.41.2* This application has the most stupid way to log in ### 1/5 — Ugliest 2001 banking app *2025-10-09, version 1.5.41.2* Bad functionality bad UI ### 1/5 — Very outdated *2025-10-03, version 1.5.41.2* The app looks like apps were 15 years ago. It’s crazy that HSBC as an international entity never considered updating it ### 1/5 — Old and embarrassing App *2025-09-24, version 1.5.41.2* Many people wrote reviews here 9 years ago saying the App is old. Well, it has been changed. It is now ancient. They should deploy it to the Apps museum instead of App Store. Just logging in requires a password memorised and the number representing the order of every letter in the password. Seriously guys, can’t you update it to be Face ID login? And that’s one example. Compared to other HSBC apps I have in my other HSBC accounts, this App is the Dinosaur of HSBC Apps. ### 1/5 — Very bad *2025-09-04, version 1.5.41.2* The app is too old, very difficult to use. At least add the biometric login. ### 1/5 — Scam & fraud *2025-08-10, version 1.5.41.2* Dont banking with them specially Sri lanka. Credit card scammers. Credit Card beggars. Should ban from apple app store. If once go forever you have to pay for them. they keep adding cents by cents without knowing you. after years later you have to pay big amounts without even knowing or any statements. ## Most praised reviews (10 highest-rated) ### 5/5 — Pending transactions *2023-08-13, version 1.5.36* Great app but it would be really useful to also see pending transactions. Thanks ### 5/5 — Memuaskan *2022-11-07, version 1.5.35* Mudah dipahami, keamanan dan privasi penguna terjaga ✨ ### 5/5 — Good App *2022-10-30, version 1.5.35* This one best app from HSBC. As very user friendly and can do anything on this app without need to go into website. Do continue to improve it and make it one app settle all banking and security is always importAnt. Our money is transferred everyday ### 5/5 — kacau *2022-06-18, version 1.5.34* musti nya bisa lebih bagus lagi. ### 5/5 — Aplikasi mobile paling safety thankyou HSBC sukses selalu! *2022-05-31, version 1.5.32* Aplikasi mobile paling safety thankyou HSBC sukses selalu! ### 5/5 — APP IS FINE *2021-12-01, version 1.5.32* We find the app to work fine. Great for exchange rates and currency conversions. Excellent and fantastic when travelling internationally. ### 5/5 — Excellent app *2021-09-10, version 1.5.32* One of the best apps from banks 👍🏻 ### 5/5 — Excelente app *2020-04-26, version 1.5.28* Esta app funciona muy bien para vincular las cuentas que tienes en diferentes países con Hsbc ### 5/5 — Très bonne application banquaire ! *2019-08-11, version 1.5.25.1* Merci pour cette application. Oui j’ai bien lu les problèmes de sécurité redondant, cela m’a aussi gêné mais n’est-ce pas le gage de la qualité de l’application ? Sinon, très bonne application, merci aux développeurs qui font vivre ce produit même avec des évolutions mineurs. Bravo à vous ! ### 5/5 — HSBC US App is AWESOME *2019-05-21, version 1.5.25* This is the awesome banking App I have ever used, very fast and updates to the second, I did a wire transfer and within 12 seconds it showed using the HSBC App, great job and will be a customer for life, this is by far the Greatest Bank I have had over the last 40 years, they have some great people that care about you and will help with any issues you have within minutes, Thank You HSBC --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*