# HSBC Expat

> Global banking app for international lifestyle management and multi-currency accounts. (iPhone/iPad app by HSBC Global Services (UK) Limited.)

- Source: https://appshunter.io/ios/app/hsbc-expat/id1517806312 (this page in markdown: same URL + `.md`)
- Developer: [HSBC Global Services (UK) Limited](https://appshunter.io/developer/1112071557)
- Category: Finance
- Price: Free
- Rating: 4.80/5 from 742 App Store ratings · 48 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 729 MB
- Languages: American English
- Released: 2021-11-22
- Data updated: 2026-08-19
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/hsbc-expat/id1517806312/reviews.md

## What is HSBC Expat?

Download to apply, the HSBC Expat app makes managing your banking simple, secure, and convenient wherever you are.

Our Expat Premier Bank Account is designed to support your international lifestyle, giving you seamless access to global banking. Moving abroad can be complex, but your finances don’t have to be. With an Expat Account, you’ll unlock a range of features, products, and services to help you manage your money with ease.

It takes just a few minutes to get started with HSBC Expat Mobile Banking. Download it today and you can: 

• Apply for your first HSBC Expat account*, register and set up digital banking.
• Log on quickly and securely with your Face ID or Touch ID.
• Make payments and view your local and globally linked balances.
• 24/7 chat assistance to answer common banking queries.
• Hold up to 19 currencies in 1 place with our Global Money Account and spend in up to 18 currencies with the Global Money debit card.
• Make fee-free international payments.

How to use the HSBC Expat Mobile Banking app: 

• Existing customer: If you’re registered for HSBC Expat digital banking, you can use your existing details to log on. If you’re not yet registered, download the app to get started today.
• New customer (sole account): If you’re not yet a customer, simply download the app, then select ‘open an account’ to apply.
• New customer (joint account): If you're not yet a customer and would like to have a joint account, you can apply by visiting the HSBC Expat website.

To find out more about HSBC Expat, our services or check your eligibility before applying, you can visit our website at: 

https://www.expat.hsbc.com/international-banking/products/bank-account/

* Before you apply, please make sure you're 18 or older, opening this account for yourself and you don't already bank with HSBC Expat.

HSBC Expat, a division of HSBC Bank plc, Jersey branch and is regulated in Jersey by the Jersey Financial Services Commission. Please be aware that HSBC Bank plc, Jersey Branch is not authorised or licensed outside of Jersey for the provision of the services and/ or products available through this app. We cannot guarantee that the services and products available through this app are authorised to be offered outside of Jersey.

This App is not intended for download or use by any person in any jurisdiction where such download or use would not be permitted by law or regulation.

The information provided through the app is not intended for use by persons located in or resident in jurisdictions where the distribution of such material may be considered marketing or promotional and where that activity is restricted. Terms and conditions apply.

## Key features

- Apply for Expat Premier Bank Account
- Secure Face ID/Touch ID login
- View local and global balances
- Hold up to 19 currencies
- Fee-free international payments
- 24/7 chat assistance

## What do users think of HSBC Expat?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 🚀 Efficient mobile banking
- 💡 Excellent upgrade with new features
- ⚡ Fast response on chat

**Cons**

- 🐛 Crashes frequently
- 🔒 Restricted account access
- 📞 Poor customer service and communication
- 💳 Inconvenient payment options
- 🕰️ Slow international transfers

**Commonly reported bugs**

- Unable to view credit card statements
- Forced app updates block access
- Errors when opening new accounts
- Global money transfers not working as expected

**Most requested features**

- Allow future-dated payments
- Provide mortgage interest rate details
- Improve payment workflows
- Enable multi-device access

## Recent user reviews (10 of 48)

All indexed reviews: https://appshunter.io/ios/app/hsbc-expat/id1517806312/reviews.md

### 1/5 — New client

*2026-07-09*

I’ve just spent an hour trying to complete the opening of my HSBC EXPAT account and I got time out . Not a great start . And now that I have read the comments listed here it doesn’t encourage to start  again. Disappointed.

### 1/5 — Untrained staff

*2026-06-22*

Non existent customer service    Call centre, relationship manager and online chat all say completely different things   Slow and unhelpful    I have been with the bank for 20 years  . There is no help from them and have untrained staff

### 4/5 — Customer Service is nonexistent

*2026-03-11*

App works well, tho some steps are either not available or difficult to navigate.
Emails and returning phone calls is nonexistent. Extremely disconcerting!

### 1/5 — Bad service

*2026-03-09*

Cannot place deposit only, the rates are so bad you feel you are being robbed. Only with them as I have other accounts elsewhere. And does not deal like a global bank. Does not look at consolidated relationships value at customer level across geographies. No assigned RM, RM are floating in more sense than one

### 5/5 — excellent services

*2026-03-03, version 3.66.0*

great job

### 1/5 — Unable to sent transfer

*2026-02-11*

HSBC expat are unable to complete an international transfer, and unable to tell me why for more than a year. For an expat account this should be their core business. Customer services is awful to nonexistent even when classed as a high value customer with a relationship director. Truly awful.

### 4/5 — Good app, so-so customer service

*2026-01-29*

The app itself is fine and works as well as any other banking app I’ve used. But HSBC’s customer service is not that good. I stopped getting confirmations for my payments and after more than two months it’s still not fixed. It can take weeks (if ever) to get a reply to an email inquiry, and then they prefer to call you back which never works due to the 8 hour time zone difference - and if you call them it can be very expensive! I’ve had the same experience with past inquiries, it’s always super slow communication and sometimes no reply whatsoever.

### 5/5 — Not able to view credit card statement

*2026-01-14*

I have a credit card but no access to the account on the app or download statements or easy payment to credit card from another HSBC account

### 1/5 — No Future-Dated Payments, Poor Payments Journey

*2026-01-07*

You cannot future-date a straightforward payment to a UK bank account in the HSBC Expat app, despite it being promoted as their primary, safest, and free channel for payments. You can only future date a payment using online banking incurring a flat GBP4 fee per transaction. Additionally, compared to the Barclays app, the payments journey is not intuitive or friendly. There is also no ability to set up a standing payment in the app. Debit cards require signing up for the Global Money Account add-on, whether needed or not. Fixing these basics would align with customer expectations.

### 1/5 — Stone Age

*2025-11-29, version 3.64.0*

I try to transfer money between HSBC global account on weekend, and finally need to wait for their office open on Monday to complete the task, we are in 21 century, not Stone Age

## Frequently asked questions about HSBC Expat

### What does the HSBC Expat app do?

The HSBC Expat app simplifies managing your international banking needs. You can apply for an Expat Premier Bank Account, securely log in to your accounts, view balances across different currencies, make payments, and access 24/7 chat support for banking queries. It's designed to support an international lifestyle by providing seamless global banking access.

### What are the key features of the HSBC Expat app?

Key features include the ability to apply for an HSBC Expat account, quick and secure login using Face ID or Touch ID, viewing local and globally linked balances, holding up to 19 currencies in one place with the Global Money Account, and making fee-free international payments. It also offers 24/7 chat assistance for common banking questions.

### Is the HSBC Expat app free to use?

The app itself is free to download and use for managing your banking services. While the app is free, the banking products and services it provides, such as the Expat Premier Bank Account and Global Money Account, may have associated fees or terms and conditions. The description indicates the app has ads, suggesting a 'free with in-app purchases' or 'ad-supported' model for the app itself, but the core banking services are the focus.

### Who is the HSBC Expat app for?

This app is designed for individuals who have an international lifestyle and require convenient, secure, and global banking solutions. It is particularly useful for those moving abroad or managing finances across different countries, offering features to simplify international money management.

### Can I open a joint account through the HSBC Expat app?

If you are a new customer and wish to open a joint account, you will need to visit the HSBC Expat website to complete the application process. The app is primarily for applying for a sole Expat account, registering for digital banking, and managing existing accounts.

## Version history (last 5 releases)

### 3.73.0 — 2026-08-12

What’s New?
•	View your personal details and add up to two additional nationalities.
•	Link your global HSBC accounts and view balances in one place.
•	Set up future-dated international payments.
•	Bug fixes.

### 3.72.0 — 2026-07-15

•	Meet HSBC Expat Forex Club: a new loyalty programme with tiered FX discounts—the more you exchange, the better the rate.
•	View and manage your employment details from the Profile section.
•	Search for your address when updating your address details.
•	Enhancements when opening Fixed Term Deposits.
•	Enhancements to digital security.

### 3.71.0 — 2026-06-17

This update includes small enhancements and bug fixes to improve user experience.

### 3.70.0 — 2026-05-20

This update includes small enhancements and bug fixes to improve user experience.

### 3.68.0 — 2026-03-26

When calling our Contact Centre, you can now verify your identity using your mobile app.

## Apps similar to HSBC Expat

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [DBS digibank HK](https://appshunter.io/ios/app/dbs-digibank-hk/id1341250080) | 4.5 (327) | Free | Finance |
| [HSBC EG](https://appshunter.io/ios/app/hsbc-eg/id565993818) | 1.4 (2,330) | Free | Finance |
| [Citibank HK](https://appshunter.io/ios/app/citibank-hk/id373717372) | 4.8 (1,523) | Free | Finance |
| [Wio Personal](https://appshunter.io/ios/app/wio-personal/id1658472726) | 4.8 (645) | Free | Finance |
| [Royal Bank of Scotland](https://appshunter.io/ios/app/royal-bank-of-scotland/id334852412) | 4.8 (1,328) | Free | Finance |
| [Barclays UK](https://appshunter.io/ios/app/barclays-uk/id536248734) | 4.9 (3,288) | Free | Finance |

## More apps by HSBC Global Services (UK) Limited

- [HSBCnet Mobile](https://appshunter.io/ios/app/hsbcnet-mobile/id1097808719)
- [HSBC HK Mobile Banking](https://appshunter.io/ios/app/hsbc-hk-mobile-banking/id1164066737)
- [HSBC UK Mobile Banking](https://appshunter.io/ios/app/hsbc-uk-mobile-banking/id1220329065)
- [HSBC HK Easy Invest](https://appshunter.io/ios/app/hsbc-hk-easy-invest/id1261295769)
- [HSBC France](https://appshunter.io/ios/app/hsbc-france/id1301195808)
- [HSBC Canada](https://appshunter.io/ios/app/hsbc-canada/id1301204837)

All apps by HSBC Global Services (UK) Limited: https://appshunter.io/developer/1112071557

## Related topics

[hsbc expat](https://appshunter.io/ios/topics/hsbc-expat) · [hsbc uk](https://appshunter.io/ios/topics/hsbc-uk) · [hsbc uae](https://appshunter.io/ios/topics/hsbc-uae) · [expats](https://appshunter.io/ios/topics/expats)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*