# HSBC France — user reviews > 59 indexed App Store user reviews of HSBC France by HSBC Global Services UK Limited, rated 4.55/5 from 3,260 ratings. - Source: https://appshunter.io/ios/app/hsbc-france/id1301195808/reviews - App overview in markdown: https://appshunter.io/ios/app/hsbc-france/id1301195808.md - Rating breakdown: 5★ 2,534 · 4★ 389 · 3★ 113 · 2★ 49 · 1★ 175 ## What do users think of HSBC France? Overall sentiment: positive **Pros** - 🚀 Easy to use - 🚀 Intuitive and user-friendly - 🚀 Excellent functionality - 🚀 Seamless experience - 🔒 Secure login process - 💡 Great for expats and global banking **Cons** - 🐛 Occasional crashes and technical issues - 🐛 Lacking some functionalities compared to other banking apps - 🐛 Outdated user interface and design - 🐛 Complicated security and login process - 🐛 Poor customer service and communication **Commonly reported bugs** - Login screen freezes - Incompatibility with older devices - Inability to access account due to unexpected freezes **Most requested features** - Ability to reply to messages within the app - Landscape mode for tablet devices - Improved transaction tracking and real-time updates - More customization options and personalization ## Newest reviews (16 of 59) ### 4/5 — Good Improvement *2023-09-12* Remains easy to use, user friendly, still few functionalities missing, but observed improvements such third party accounts, information and services ### 5/5 — Always reliable *2023-06-12* Excellent cell phone app - easy to use - excellent personal service at St Tropez branch. Merci bien ### 5/5 — Faultless Tool for Expats *2023-06-06* An English-speaker relocating to France, I had been told that HSBC was THE bank of choice for expatriates. The HSBC mobile app extends those capabilities, giving me all the tools I need for daily banking. Intuitive and available, it’s been a great asset and relationship-builder. ### 3/5 — New account france *2023-05-18* Am a Belgian full time resident in USA( florida)! Am premier in USA and get solid support from NY team to open a french account from USA Still having some issue with global account and hesitate to extent with opening an account in UK and replacing my current Natwest account ### 3/5 — can’t reply to messages *2023-04-15* I have an important message I want to reply to. But when I click in message body and type any character, it resets… please test… and fix ### 5/5 — Easy to use *2023-04-06* Easy to use and offers every service needed. A really good banking app. ### 5/5 — Great Application *2023-03-05* Just does everything you need with great safety. The only disappointment has to be with the Bank that is less and less international : no personal banking in the USA, in Germany, … soon in France… ### 5/5 — HSBC *2023-02-17, version 2.29.0* Great App., very easy to “navigate” through. ### 5/5 — Ye *2023-02-14, version 2.29.0* Works ### 2/5 — Useful for a few simple task but poor UI *2023-02-09, version 2.29.0* Compare to other banking institutions the functionality and user experience is dated and poor. It’s not designed with a truly mobile user in mind but just mirror of the web UI ### 5/5 — Simple and effective *2023-02-03, version 2.29.0* Simple and effective. Great UX and CX experience. Well done. ### 5/5 — My HSBC app *2023-02-01, version 2.29.0* My HSBC app is a good partner for me, easy to use, fast, practical and efficient .. thank you to the the HSBC team .. Stephan ### 5/5 — Everything in the app *2023-01-21, version 2.29.0* All my banking needs in the app, it has been more than a year that i needed to open the website ### 5/5 — Very secure login process *2023-01-10, version 2.29.0* Great app! Very nice app! ### 5/5 — Great experience *2022-12-28, version 2.29.0* Awesome experience!!! ### 5/5 — Magnificent *2022-12-16, version 2.29.0* Great app and easy to use! ## Most critical reviews (10 lowest-rated) ### 1/5 — WORST BANK *2023-02-15, version 2.29.0* Terrible communication/ the app is not working all the time/ I would never recommend this app nor the bank ### 1/5 — La pire banque et application *2022-12-20, version 2.29.0* Le service de la banque est pitoyable. Leur app est codée avec les pieds et les principes de sécurité utilisés font rigoler. Cela fait cinq jours que je suis arrivé en France et je souhaite prendre de l’argent sur mon compte. J’apprends que mon compte est gelé (je n’ai jamais eu de notification à ce sujet). Je l dégèle. J’essaye de retirer, j’ai donc un problème technique et je peux faire aucune opération en 2022. Je me décide à clôturer mes comptes: il faut que j’envoie une demande via leur application qui demande un cod génère sur mon précédent téléphone (non, c’est pas une blague). J’appelle le service client pour me débloquer et ils sont incapables de le faire. Il faut donc, pour clôturer mes comptes et débloquer mon accès, me rendre dans une agence locale. Mais je ne peux le faire que le matin car les après midi sont réservés aux rendez vous. Moralité: HSBC garde votre pognon dans ses caisses et fait tout pour vous empêcher de le reprendre. Chapeau bas aux dirigeants pour organiser une telle arnaque tout en restant ouvert, ça m’étonnerait pas que cette banque se fasse racheter ou change de nom prochainement vu la qualité de service misérable. ### 1/5 — Worst customer experience *2021-06-03, version 2.19.0* Worst banking experience ever bad customer support ### 1/5 — Keep crashing *2021-03-16, version 2.18.0* Just updated to the newest version on march 16, 2021, now can’t even open the app! Can someone do some testing before release it?! ### 1/5 — Horrible Service *2020-12-09, version 2.15.1* The people are incompetent. We are high net worth clients with the private client services and we still do not get a minimum of services. We pay over 3000 euros a year in fees to chase people down for months to try and resolve simple issues or get questions answered and it is not like we ask much from them. We have accounts with them in three countries. If I was not American born I would bank elsewhere. Being born in the US no bank wants you in Europe because of regulations even with a net worth in the 8 digest. I would recommend anyone to bank elsewhere not at HSBC. The people at our old local branch are much nicer people. ### 1/5 — Médiocre *2020-08-06, version 2.13.0* bcp trop de fonctionnalités manquantes comparé aux autres applis françaises, sans parles des applis étrangères. ### 1/5 — Impossibly confusing *2020-07-29, version 2.13.0* For over 10 years i think this will improve and it remains frustrating to the point of rage. I have a different password for the computer than for the mobile app. So when I use the IPad — which is it? It rejects everything and counts down how many tries I get. Further , the terminology between username, password, etc etc is not for the faint hearted. And to add insult, they ask my father’s profession - I admit I don’t have that written dow, but if I put attorney — it’s wrong. If I put lawyer, it’s wrong. Give me a break! After another wasted hour, I still cannot access my account. Update: I received a note from HSBC the following day. However, they are asking ME to contact another HSBC address about this problem. Please tell me why you don’t do it yourselves, rather than once again taking my time from work to pursue your problems... ### 1/5 — Terrible app *2020-04-30, version 2.12.0* Very poorly designed ### 1/5 — horrible *2020-04-21, version 2.11.1* I have never seen such a horrible banking up looks like something from 2007. Can read your documents in the app, the 2 factor security is totally dated, no ipad version, basically its pretty much only usefull to check your balance and thats about it. **Developer response:** Hello, thanks for your comment and sorry to read about your feedback. Can you please write us at contact@hsbc.fr with more details regarding your request ? Thanks. Mobile Team. ### 1/5 — Transfers *2019-08-30, version 2.8.1* Transfers is to accounts in the USA is far too slow. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2023-12-09* Great app, easy to use and to find information ! One of the easiest amongst the different bank ### 5/5 — Faultless Tool for Expats *2023-09-27* An English-speaker relocating to France, I had been told that HSBC was THE bank of choice for expatriates. The HSBC mobile app extends those capabilities, giving me all the tools I need for daily banking. Intuitive and available, it’s been a great asset and relationship-builder. ### 5/5 — Very easy to use the app on my cell phone with full functionality *2023-08-26* Excellent ! Super intuitive and high functionality. I don’t need to use my PC at all! ### 5/5 — HSBC app *2023-08-04* Incredibly easy and efficient, this application is only available in this banking group. Made my life so much easier. ### 5/5 — Great app *2023-08-04* I especially appreciate the ease with which I can make transfers between global accounts, and at no additional cost. Thank you HSBC. ### 5/5 — Very User-Friendly! *2023-08-04* The HSBC app makes online banking a breeze. I find the app to be very user-friendly, the design of the interface is intuitive and the layout is easy on the eyes, i.e., older eyes. Thank you for simplifying banking! ### 5/5 — A good and intuitive banking App *2023-07-05* Good design, nice graphics and easy to find your way around. If is also great if you have other HSBC account elsewhere. ### 5/5 — Very easy to use the app on my cell phone with full functionality *2023-07-01* Excellent ! ### 5/5 — Always reliable *2023-06-25* Excellent cell phone app - easy to use - excellent personal service at St Tropez branch. Merci bien ### 5/5 — Great app. *2023-06-15* Really happy with it. Reliable and safe. I compare with other apps of other banks I have. This one is my favorite. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*