# HSBC HK Business Express — user reviews > 78 indexed App Store user reviews of HSBC HK Business Express by The Hongkong and Shanghai Banking Corporation Ltd., rated 4.90/5 from 1,466 ratings. - Source: https://appshunter.io/ios/app/hsbc-hk-business-express/id1321395920/reviews - App overview in markdown: https://appshunter.io/ios/app/hsbc-hk-business-express/id1321395920.md - Rating breakdown: 5★ 1,356 · 4★ 69 · 3★ 16 · 2★ 5 · 1★ 20 ## What do users think of HSBC HK Business Express? Overall sentiment: neutral **Pros** - 🚀 Convenient and easy to use - 🔒 Secure banking experience - 👍 User-friendly interface - 💡 Innovative features like Face ID - 🚀 Fast and efficient transactions **Cons** - 🐛 Compatibility issues with newer devices - 🐛 Frequent app crashes and service unavailability - 🐛 Unreliable auto-login and session management - 🐛 Slow loading and lagging performance - 🔒 Mandatory security device requirement for certain transactions **Commonly reported bugs** - No internet connection error despite active internet - Inability to update app on App Store - Accounts not syncing properly after device change - Touch ID/Face ID authentication not working **Most requested features** - Add support for multiple accounts - Improve transaction history and reporting - Enable FPS payments in foreign currencies - Allow customizable notification settings - Provide copy-paste functionality ## Newest reviews (13 of 78) ### 4/5 — On line payment *2026-03-15, version 1.45.3* It took several tries!! ### 3/5 — Prudential Insurance *2025-12-31, version 1.44.2* Prudential insurance company is missing from bill payment options. How can such large company be missing. ### 2/5 — App *2025-09-08, version 1.42.6* App is not friendly can’t understand the command and or instruction. ### 3/5 — Auto relogin always broken *2025-08-31, version 1.42.6* Once session expired, the prompt for re-login doesn’t work. I need to logout or kill the app to do login again. This feature is fixed some time ago, but it’s broken again. Quite wasting time if we need to check transactions multiple times a day. Please fix asap. ### 2/5 — 天天更新怕失业吗 *2025-06-25* 说实话汇丰系统真的很垃圾，好像很保险其实很扯蛋，你天天更新说明你这系统非常病态 ### 3/5 — Need help *2024-02-27, version 1.34.1* The need help section of instant mesaaging is terrible - it keeps logging me off when I am in conversation and it takes double/triple the time to communicate. Thanks for fixing this bug. I have already deleted app and reinstalled and same problem ### 5/5 — Easy handling *2024-01-08, version 1.33.1* Easy bank transfer operation ### 5/5 — Hand biz app *2024-01-03, version 1.33.1* Excellent and easy to surf. ### 5/5 — Excellent new service *2023-12-26, version 1.33.1* The new app doing away with the old code generator is brilliant When set up with face recognition on my smart phone it is seamless and so easy Well done HSBC from a very satisfied business customer Thanks ### 5/5 — Rating this app! *2023-11-29, version 1.32.8* Keep asking me to rate this app on each action, very ignoring !!! ### 4/5 — Very slow! *2023-11-11, version 1.32.1* Also system is down quite a bit. ### 5/5 — Most efficient *2023-11-09, version 1.32.1* Great App. Makes things extremely easy to conduct transactions. Feeling safe at the same time ### 3/5 — No internet connect on iphone15pro *2023-11-07, version 1.32.1* Can log in smoothly on my old iphone 13 pro with iOS16, but can’t log in with 15pro with iOS17 under the same internet setting ## Most critical reviews (10 lowest-rated) ### 1/5 — Pop-ups *2026-07-29, version 1.48.1* Generally the app is OK but it’s infuriating in its endless demands that I rate it between every authorisation of a payment, freezing everything until I’ve dismissed it. I don’t want to keep rating your infuriating app! ### 1/5 — Does not work *2026-06-27, version 1.47.3* If you are trying to use a passport as a means of identification, don’t bother. This is a very badly written app, to the extent that I am wondering if it really is from HSBC or is a scam! ### 1/5 — Stop the adverts *2026-03-24, version 1.45.3* This is supposed to be a business banking app. Instead I get annoying push notification adverts all the time. Remove the nonsense. ### 1/5 — hostile spam notifications *2025-10-28, version 1.43.1* I never enabled them. this app always keeps sending them. and they send emails asking to enable notifications. and app inside has no way to disable them or configure what they send. very hostile app to its users. ### 1/5 — Operational errors *2025-07-25, version 1.42.2* I cannot access my account in real time because they have not updated the version on the App Store the employee said on the phone??? Also I get a notification pop up saying they are processing my application after being a customer for over a year????? I don’t know if I’ve been paid for products in real time and it’s effecting my businesses operations ### 1/5 — Very Hard to use *2025-07-05, version 1.41.4* Very difficult to navigate ### 1/5 — Terrible experience *2024-10-02, version 1.37.2* Always ask ppl to update the app, need at least an hour to handle one payment each time, and can’t even pay now ### 1/5 — App does not work *2023-02-07, version 1.28.1* Since updating to iOS 16.1.2 (20B110), the App no longer works. Error, no internet. Deleting and reinstalling makes no difference. ### 1/5 — No internet connection *2023-01-18, version 1.28.1* I just change my phone from iphone XS to 14, the biz express is the only apps got problem, everytime i open the apps, it just says that i have no internet connection while it was totally fine with XS. ### 1/5 — Very disappointing version *2022-08-17, version 1.24.2* I’m using iPhone 13 pro max for efficient business handling. This app could not be used and whenever I clicked the app - it shows “no internet connection” which is irritating, esp when I am about to handle company transactions. And I am 100% sure that there’s internet connection!!!!! When HSBC could fix this dump bug?! It has been a longggggggggg time. I wanna give ZERO star in comment but the min ranking is ONE star. ## Most praised reviews (10 highest-rated) ### 5/5 — Fast and easy to use *2026-06-09, version 1.47.3* Fast and clear platform ### 5/5 — 方便好用 *2025-10-13, version 1.43.1* 安全方便好用，服务也好，我有多余的钱一定转到你行， ### 5/5 — Review *2025-07-30, version 1.42.2* The app is very convenient. I am satisfied. ### 5/5 — HSBC process *2025-05-07, version 1.40.6* Seamless operation!! ### 5/5 — Personal Experience *2024-07-07, version 1.36.1* The app is phenomenal and saves me tons of time. My entire experience with HSBC has been nothing short of great. This is from originally opening my business account, phone associates and overall expectations as well. Thanks for putting customer service a priority when it comes to pursuing excellence. ### 5/5 — 评价 *2024-06-21, version 1.36.1* 方便、快捷、准确，手机App系统非常容易操作。第一次使用App汇款业务的时候，心里还有各种担心怕不会操作。真正使用了才知道，真的非常便利！以后，我们公司国际往来业务都会使用汇丰银行。到营业厅网点也受到超一流的服务。希望汇丰银行业务持续壮大，一直是我们客户首选的银行。希望成为世界上最受欢迎的商业银行。 ### 5/5 — Not working on iPhone 15pro. *2024-06-18, version 1.36.1* It keeps showing no internet connection after I’ve changed to iPhone 15pro from iPhone XR. It worked very well on iPhone XR. ### 5/5 — HSBC Business app very smoothly and effectively *2024-03-24, version 1.34.2* Good and very user friendly ### 5/5 — Chairman of Board, Laserfiche *2024-03-13, version 1.34.2* Excellent product. Easy to use and secure. ### 5/5 — The most user friendly and intuitive app *2024-01-23, version 1.33.1* The most intelligent app for banking needs. Bravo team HSBC! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*