# HSBC HK Mobile Banking — user reviews > 430 indexed App Store user reviews of HSBC HK Mobile Banking by HSBC Global Services (UK) Limited, rated 4.70/5 from 11,877 ratings. - Source: https://appshunter.io/ios/app/hsbc-hk-mobile-banking/id1164066737/reviews - App overview in markdown: https://appshunter.io/ios/app/hsbc-hk-mobile-banking/id1164066737.md - Rating breakdown: 5★ 10,346 · 4★ 862 · 3★ 212 · 2★ 80 · 1★ 377 ## What do users think of HSBC HK Mobile Banking? Overall sentiment: neutral **Pros** - 🚀 Fast and efficient - 🔒 Secure banking - 👍 User-friendly interface - 💡 Convenient features like FPS - 👍 Great service and support **Cons** - 🐛 Frequent app crashes - 🐛 Login issues and session expiration - 🐛 Compatibility problems with newer devices - 🔒 Overly complicated security process - 🔋 Large app size and high data usage **Commonly reported bugs** - Date of birth validation issues during account opening - Unable to generate security codes or transfer funds - App freezes or becomes unresponsive **Most requested features** - Add option to download/export statements and advices - Improve navigation and layout - Allow multiple accounts on a single device - Reduce frequency of mandatory app updates ## Newest reviews (10 of 430) ### 3/5 — Generally good, but … *2026-08-07, version 3.72.11* While we, as clients, don’t mind seeing the bank’s new services and products, the advertisement section on the top of the app still takes up too much space for us to do what clients really wants to do on the daily. As a credit card user, we would also like a HSBC to seriously consider allowing us to add our cards to Apple Pay of all our iOS secondary devices (or even macOS devices). I understand as a global bank they have their security concern but we as clients also want to have the convenience and security to use Apple Pay across our devices, where HSBC can allow us to do so by authentication through the app on the principal device. ### 4/5 — Iphone 11 IOS16 *2026-08-04* This latest update is Not compatible with iphone 11 ios16. It does not show full information on screen when accessing insurance details on investment page. Only half of the page can be seen and the important details are on the right most part of the screen. Left side of screen is white or blank. Please fix this bug. Thank you ### 3/5 — size too big and open loading too long *2026-07-19, version 3.72.10* size too big and open loading too long ### 2/5 — 打不开呀 *2026-07-11, version 3.71.13* 更新到3.71.13后打不开了呀！！！ ### 4/5 — 线上对话使用心得 *2026-07-08, version 3.71.13* 希望大力开发软件，加强AI识别问题的能力，使许多问题都能快速解决。谢谢☺️ ### 2/5 — Bug! *2026-06-22, version 3.71.13* iPhone 16 pm nfc can’t read eep, pls fix it. ### 1/5 — Nearly a Gigabytes of app sizes *2026-06-13, version 3.70.0* Eating memory. ### 1/5 — 软件很难用 *2026-06-10, version 3.70.0* 交互设计很烂 功能找不到用不了 人工智能对话犹如智障 ### 1/5 — 越來越差 *2026-06-10, version 3.70.0* Update 後完全無法開啟！ ### 1/5 — 🗑️汇丰极其难用 *2026-06-09, version 3.70.0* 🗑️汇丰吞我现金流，定存新资金不具体标明清楚不给提示，3个月定存给我0.125利率，取消还要收我200港币手续费，简直吃相难看，和客服说解决方法让我要么线下去香港，要么邮寄文件取消，我就不理解了？你这和利用信息差抢钱有什么区别？恶心死了，还好只存了10000试水。🗑️汇丰 ## Most critical reviews (10 lowest-rated) ### 1/5 — 銀行做這麼大一個app做不明白 *2026-08-13, version 3.73.5* 線上對話老是發生錯誤 客服也不等人 進來人都跑了 ### 1/5 — Latest HSBC HK App version 3.72.11 has glitch *2026-08-07, version 3.72.11* Iphone 11 users cannot see full screen when accessing insurance policy details. It now has a colored photo graphics instead of purely text format. I can only see all white on the screen with 1/8 marketing ad photo on top of screen. Very bad app update version. Please revert to all text script for insurance policy section. Thank you ### 1/5 — Dumbest banking app *2026-08-04, version 3.72.10* Seriously? For one of the world's leading banks, this app is genuinely the worst I’ve ever seen. The most basic function of an app like this is to let you track your purchases, payments, and transfers—that’s why we need it. When you click on a transaction, a receipt should pop up showing where the funds were transferred, along with basic payee info like their account number, name, and transaction date. But no, this app doesn’t do that. It requires manual human intervention—you have to contact customer service (CS). And guess what? The CS team couldn’t even help. They said once you pass the confirmation page, you can never retrieve it. You can only receive a message from them with no logo, no receipt, no screenshot—simply plain text that cannot be used officially anywhere. And then GUESS WHAT? It takes them two business days to send that useless message. Genuinely, how stupid is this? ### 1/5 — 内地用户经常登录失败 *2026-08-01, version 3.72.10* 开发者能不能用点心，基本的登录都出问题 ### 1/5 — Can not load *2026-07-03, version 3.71.13* This version is not stable and can not load at all. You may need a better QA team ### 1/5 — Cannot update *2026-07-02, version 3.69.12* My grandma using iPhone 7 cannot update the new version, she is very frustrated. Can your team fix it ASAP?? should theAPP compatible to all versions!!!! ### 1/5 — SPAM bank *2026-06-26, version 3.71.13* SPAM ### 1/5 — COMPLICATED CONFUSION *2026-06-21, version 3.71.0* Very complicated app design and very confusing. Notice they do allow to modify many different functionality but it just too complicated to use , very user UN friendly ,menu under menu under menu and then you would find you back to the main menu later , Headache app ### 1/5 — Unable to open theAPP due to update *2026-06-15, version 3.65.12* From the APP, it says to update, but When clicking the “Update” , then direct you to the App Store, there is no Update option but only “Open”. When you click “Open” from the APP store, it direct you to the APP, it asks you to update. It’s a loop! ### 1/5 — Help me to solve the problem *2026-06-13, version 3.69.0* My old iPhone with iOS under 16 cannot update the app here. At the same time, the app I installed cannot open because it keeps asking me to update. So, I can’t use the app now, and I lost to transfer the key to the new phone. How to solve it? ## Most praised reviews (10 highest-rated) ### 5/5 — 客戶感覺 *2026-08-06, version 3.72.11* 咁多間銀行最好用嘅App ### 5/5 — convenient *2026-07-31, version 3.72.10* 很好用 ### 5/5 — Transfer Limit reset *2026-07-23, version 3.72.10* Excellent by Christine Ha ### 5/5 — 海外轉帳 *2026-07-15, version 3.72.0* 方便及快捷，安全又放心 ### 5/5 — app好用喜欢 *2026-07-13, version 3.71.13* 客户经理服务非常好，感谢 ### 5/5 — R *2026-07-12, version 3.71.13* Happy together ### 5/5 — 汇丰真的很棒 *2026-07-10, version 3.71.13* 汇丰银行的app很好用，客服服务也很到位，反馈很好 ### 5/5 — 非常推薦匯豐銀行 *2026-07-07, version 3.71.13* 安全，快捷，方便，服務完美！ ### 5/5 — nice *2026-06-29, version 3.71.13* nice ### 5/5 — 快捷方便 *2026-06-16, version 3.70.0* 快捷方便 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*