# HSBC India — user reviews > 94 indexed App Store user reviews of HSBC India by HSBC Global Services (UK) Limited, rated 4.90/5 from 1,658 ratings. - Source: https://appshunter.io/ios/app/hsbc-india/id1449573898/reviews - App overview in markdown: https://appshunter.io/ios/app/hsbc-india/id1449573898.md - Rating breakdown: 5★ 1,523 · 4★ 94 · 3★ 13 · 2★ 5 · 1★ 23 ## What do users think of HSBC India? Overall sentiment: neutral **Pros** - 👍 Excellent online banking app - 👍 Great customer service - 👍 Simple layout and easy to use - 👍 Seamless user experience - 👍 Prompt service - 👍 Useful for NRIs **Cons** - 🐛 Limited features and scaling back in India - 🐛 Worst NRE Relationship Manager - 🐛 Unable to transfer funds over 2 Lakhs - 🐛 Can't log in, app not working - 🐛 Separate app for UPI, not integrated - 🐛 App is down for last week - 🐛 Broken for last 24 hours - 🐛 App no longer works, doesn't show credit card info - 🐛 Registering a card takes a long time - 🐛 App stopped working on iOS 12 - 🐛 Unable to download app - 🐛 Poor web design, confusing menu options - 🐛 UPI interface not working **Commonly reported bugs** - Can't log in, app not working - Broken for last 24 hours - App no longer works, doesn't show credit card info - App stopped working on iOS 12 - Unable to download app - UPI interface not working **Most requested features** - Provision for recurring money transfer - All internet banking features in mobile app - Widget support for quick balance check - Option to set PIN for add-on cards ## Newest reviews (10 of 94) ### 3/5 — Not working *2026-08-06* Suddenly app doesn’t work. But I get email saying successfully logged on. ### 2/5 — App issue *2026-08-05* Like many other customers I am also facing issues with HSBC India app. Every time you login you get a message service unavailable. App is all updated and latest bug issues fixed as per the message. It has been 10 days already like this ### 3/5 — Statement Filter & PDF Download *2026-07-31* Team, Kindly requested to add filter with customise days options to download statement. The statement which auto populated does not have any clear picture full month statement. Also through mobile browser also we can only download csv format which cannot used for any banking purpose. It will be helpful for all customer for an easy view rather going to online portal. ### 1/5 — App is down *2026-07-21, version 3.72.0* Unable to use app… It states “service unavailable “ but sends email notification of successful login ### 4/5 — 3.72.0 version is bad *2026-07-17* After the most recent update to 3.72.0 the app uses Face ID to log in but fails to load accounts, with the message SERVICE NOT AVAILABLE NOW. Bad update ### 1/5 — Extremely disappointing experience with HSBC’s mobile banking app. *2026-07-08* Extremely disappointing experience with HSBC’s mobile banking app. Every time I try to log in, I get the message: “Service unavailable. We’re sorry, this service is temporarily unavailable. Please try again later.” The app is completely unusable. I’ve already tried all the basic troubleshooting steps, and even contacted HSBC customer support multiple times. Unfortunately, they have been unable to identify or resolve the issue. It’s frustrating when the bank’s primary digital banking channel doesn’t work and the support team cannot provide a solution. For a global bank like HSBC, customers expect a reliable mobile banking experience. An app that prevents users from accessing their own accounts, combined with ineffective technical support, significantly reduces confidence in the bank’s digital services. I sincerely hope HSBC improves the stability of its app and empowers its support team to resolve technical issues instead of asking customers to repeatedly “try again later.” ### 1/5 — Customer support chat *2026-07-07* This is so bad when I click on to chat customer support it’s keep loading and loading always even after update it’s still issue screen is just showing loading and loading when I try to chat customers support option why this is so poor ### 1/5 — Worst bank and worst customer service ever. *2026-06-27* I had recently opened an NRI account with this bank so when my salary got credited into NRE account, I transferred it into my NRO account to make transactions and boom! They had kept my account restricted to make any transactions even after sending all the necessary documents a month ago. Even though i had sent the documents again as told by their customer support and got the assurance that the problem will get resolved within next 2 days. 2 DAYS!! I can’t send my own money to family members who were in urgent need of it. Helplessly still i waited but even after 3 days of waiting nothing was done. These guys have zero understanding towards customers urgency. They will keep repeating the same message again and again and will do absolutely nothing apart from telling you that “your issue is being marked on priority”. I have all the screenshots of chat and mails. I’m gonna put those for everyone out there to let people know about this bank and how badly they treat the issue of their customers. ### 3/5 — NRE account opening *2026-05-14* You ask for Aadhar card number from a NRI whereas most of NRI’s have OCI card Please amend the App to accommodate them for smooth online registration **Developer response:** Hello, we appreciate your feedback. We are in the process of continuously upgrading our digital capabilities. We will keep adding new features on an ongoing basis. ^Mishal ### 1/5 — Worst customer support *2026-04-20* Very bad service and worst application interface. **Developer response:** Hello, we appreciate your feedback. We are in the process of continuously upgrading our digital capabilities. We will keep adding new features on an ongoing basis. ^Mishal ## Most critical reviews (10 lowest-rated) ### 1/5 — App not working *2026-08-09, version 3.72.27* Updated the app and now am unable to log in. It says service temporarily unavailable!!! ### 1/5 — Not working since many days *2026-08-04* Whenever i try to login, it says service unavailable temporarily. Its happening since many days and now I’m stuck with my money in and unable to take it out ### 1/5 — Service Unavailable *2026-08-03* The app hasn't been working for the past few days. I've tried logging in using both Face ID and my PIN. After I authenticate with either Face ID or my PIN, the app shows a "Service Unavailable" message. I updated the app today, but the issue still persists. ### 1/5 — App is still down even after 2nd August 2026 Update *2026-08-02* Unable to use mobile app… It states “Service unavailable“ but sends email notification of successful login… ### 1/5 — This app is down *2026-08-02, version 3.72.27* Unable to open this app. Can’t do any transactions ### 1/5 — Service Unavailable since 3 days *2026-08-01, version 3.72.0* My money is stuck in NRE account and I urgently need to send money to India and the app wont work. It keeps saying service unavailable. HSBC chat bot is not responding as well. ### 1/5 — Error in Login *2026-07-27* Since the update on 22nd July 2026. Nothing is working in this app. Kept throwing service unavailable. I reinstalled the app and since then I keep getting password incorrect error though the same password works in internet banking. ### 1/5 — New version is not working *2026-07-24, version 3.72.0* Updated the app and since then unable to access my account ### 1/5 — Not available for almost a week now *2026-07-23* The app went down since Monday. It has been 3 days since that the app is not working. Poor maintenance ### 1/5 — Not working since update on 22 July 2026 *2026-07-23* Updated the app for new security features and it asked me to change my PIN thereafter. Did all that and have been unable to view my accounts since. It gives me ‘Service Unavailable’ page whenever I log in but at the same time also sends me a message to say I have logged into mobile banking app. Contacted customer service via chat and they said it is an issue many customers are reporting and wait until the end of the day to sort itself out. It is still the same issue. Really bad experience. ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you *2026-06-15* I love the ease of the online services ### 5/5 — Outstanding *2026-06-09* Very easy to use app ### 5/5 — Transfer *2026-06-05* Very efficient and easy service. ### 5/5 — Transfer *2026-06-04, version 3.70.8* Quickest, and easiest ### 5/5 — Review *2026-05-15* Easy to navigate and use the app ### 5/5 — Easy *2026-04-21* Was easy to transfer from internal accounts ### 5/5 — Amazing Digital banking *2026-04-11* I love the mobile banking App and how easy its to stay connected to Indian banking and managing my expenses and same time care for family ### 5/5 — Nitin bhalotia *2026-03-30* Very versatile, easy to use and high level of operational features in the app. Just excellent ### 5/5 — Smooth, Simple and Super Convenient *2026-03-08* This app has been a genuinely smooth experience for me. The interface is clean, simple, and very easy to navigate, which makes everyday banking feel effortless. I especially appreciate how intuitive the layout is—nothing feels cluttered or confusing. One of the standout features is how convenient it is to connect with customer care. There’s no unnecessary hassle or long wait; the app makes the whole process quick and seamless. Whether it’s checking balances, making transfers, or getting support, everything works reliably and without friction. Overall, it’s a well‑designed, user‑friendly app that makes banking straightforward and stress‑free. ### 5/5 — HSBC 5***** *2026-02-18* I have been an Happy & Proud HSBC customer since 2012 and I always have admired the flawless HSBC app for all Banking Needs. When travelling outside India, I once had an emergency in Singapore and HSBC S’pore came to rescue. Their Premier Banking in deed is a Privilege that I will always recommend everyone. They are a True Global Bank with Indian Touch of Affection and dedicated Customer Service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*