# HSBC Indonesia — user reviews

> 10 indexed App Store user reviews of HSBC Indonesia by HSBC Global Services UK Limited, rated 4.80/5 from 143 ratings.

- Source: https://appshunter.io/ios/app/hsbc-indonesia/id1544734144/reviews
- App overview in markdown: https://appshunter.io/ios/app/hsbc-indonesia/id1544734144.md
- Rating breakdown: 5★ 127 · 4★ 13 · 3★ 1 · 2★ 0 · 1★ 2

## Most critical reviews (10 lowest-rated)

### 1/5 — Outdated app

*2026-04-16*

This app
Is disappointing. Outdated, no QRIS no functionality beyond the very basics.

### 1/5 — Poor app

*2026-01-12, version 3.65.0*

So limited on what a customer can do on this app compared with the hsbc uk version. Really poor

### 1/5 — Trouble withcard

*2025-10-14*

I closed the account because of constant card problemd

### 3/5 — Not easy banking app

*2025-02-03, version 3.50.0*

Very complicated system for doing banking transactions.

### 3/5 — Improving, but Need More!

*2024-10-08*

- QRIS payment, from debit, credit and etc.
- In-app notification, replacing unnecessary SMS fee.
- Live chat, for contacting customer service.

### 3/5 — Improving, but need more!

*2023-10-16*

HSBC ID app has been improving lately following common features HBSC app globally. However, there are some locally features need to be added:
- QRIS payment, from debit, credit and etc.
- Global transfer, for across HBSC accounts globally.
- Card management, for lock, limit, setup.
- In-app notification, for replacing unnecessary SMS notification fee.
- Chat bot, for simplifying customer service.

As a leading international bank, I am sure HBSC ID app is capable for this.

### 4/5 — How do I delete entries in my “Payee List”?

*2025-03-04*

Repeatedly gets error message that my “payee list” is full and advised me to delete some entries in that list. I sent multiple requests for help on how I can do this very simple task, but never get a response.
Please advise.

### 4/5 — good application but!

*2023-10-19*

i like the application but we need more functions like Qris , electronic money. thank you

### 4/5 — Great job on the new app, but…

*2023-02-14*

The new app looks amazingly clean and simple. I have been using it for a few days, and my only advice for now is to add some features, such as viewing past transfers and payments, downloading and sharing transfer or payment receipts, and adding more top-up and bill pay vendors. I really want to use my HSBC account for almost everything, but I just can’t due to the limited features on the app. For that reason, I am giving four stars this time. Can’t wait for the next update :)

### 5/5 — Very Convenient

*2026-04-22*

Very convenient overall, but it would be even better if web-based login access were available for easier and more flexible use.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*