# HSBC Kinetic — user reviews > 66 indexed App Store user reviews of HSBC Kinetic by HSBC Global Services (UK) Limited, rated 4.83/5 from 22,259 ratings. - Source: https://appshunter.io/ios/app/hsbc-kinetic/id1457310350/reviews - App overview in markdown: https://appshunter.io/ios/app/hsbc-kinetic/id1457310350.md ## Newest reviews (14 of 66) ### 4/5 — Instant payment *2026-02-03, version 10.24.0* It’s good as long as you have enough deposit in your account but also need at least 5-10K overdraft! ### 4/5 — Good *2026-01-29, version 10.24.0* Good App however sometimes push notifications for transactions do not show on phone. Would also be great if App could show future expected transactions like direct debits like monzo does for budgeting. But please sort out the push notifications any money in or out should trigger a push notification. ### 3/5 — Good, but can be better *2026-01-07, version 10.23.1* Really grate for quick payments and checking activity. But really frustrating that you can’t search for a payment with payee’s name- I feel this is a major flaw and I’m tempted to change banks for this reason ### 3/5 — Ok but many draw backs *2025-12-30, version 10.23.1* It’s good for checking what has been paid and sending money but there is no search function to check for old payments, you have to manually scroll. ### 2/5 — Transaction search *2025-12-22, version 10.23.1* It’s a decent enough app but it is frustrating to not be able to search for transactions -that would be a very useful improvement for my business. ### 2/5 — Search Facility within the app for transactions needed *2025-12-22, version 10.23.1* Not easy to search for transactions without downloading the statement which is long winded . Can you add the search facility for transactions names please ### 5/5 — Easy to Use *2025-12-05, version 10.23.0* A great easy to use app ### 5/5 — Very good *2025-11-07, version 10.22.0* Very satisfied ### 5/5 — Balance forecast needed *2025-11-07, version 10.22.0* Can the team implement t a balance forecast based on a rolling average of non standard expenditure over the previous quarter plus monthly standard payments? Would be very helpful in planning ### 3/5 — Transaction search *2025-11-06, version 10.22.0* This app is missing a great feature of being able to search for a transaction by name . I have a Nat west app that allows to search transactions by name it is a game changer when doing accounts paid or checking if a customer has paid without trawling through all the statements ### 5/5 — Slow application process *2025-10-30, version 10.21.0* Been waiting over a week to get my application done but nothing is happening. No email, no text 😪 ### 5/5 — Good app *2025-10-21, version 10.21.0* Easy app to use however they do miss some easy way to look at transactions like how Halifax does where you can just click on in- out so you can see all the money coming in or going out in one click. Secondly a easy way to see upcoming payments. ### 5/5 — Great service. *2025-10-11, version 10.21.0* Easy to use ### 3/5 — Ok but needs improvement *2025-10-01, version 10.21.0* The customer support is poor. You send a message within the app and wait for a response. This isn’t great if you need urgent assistance. The response time can be infuriating each time you ask a question. Secondly, you closed your desktop version of HSBC Kinetic. Very disappointing. Thirdly, you have no search facility in the app to make it easier when looking through old bank statements. All of the above are things that Lloyds Banking Group have. Sort it out or I’m moving to them. ## Most critical reviews (10 lowest-rated) ### 1/5 — You've forced people to changed to small business *2026-08-09, version 10.29.0* Now we can't see what's come in and out none of the records were transfered ### 1/5 — Cheques *2026-06-19, version 10.28.0* It’s a nightmare to deposit cheques on the app which is inconvenient for me being a sole trader and very busy which makes me have to take time to drive all the way to a branch that’s 20 min away and pay 2.30 for parking to deposit a cheque. I have raised a complaint and nothing has been resolved… let alone no communication from the customer service. My complaint was thrown out of the window with no response! ### 1/5 — Too much information *2026-03-17, version 10.25.0* For a bank you are extremely invasive with your information requests which are not necessary for a bank. ### 1/5 — No Internet Banking *2026-01-25, version 10.24.0* No internet banking ### 1/5 — Frustrating application process *2025-12-04, version 10.22.0* Here’s a polished, clear App Store review that keeps your frustration authentic while sounding concise and professional: ⭐☆☆☆☆ Extremely frustrating experience. The app is glitchy and repeatedly crashed during the account application process. I had to close and reopen it multiple times, then eventually delete and reinstall the app just to restart everything due to a technical error. After completing the long application process, I hit yet another error at the final step, and support advised me to delete the app and start over again. At that point it simply wasn’t worth the effort. Very disappointing for a banking app. ### 1/5 — Difficult banking *2025-11-02, version 10.21.0* Extended policies make banking extremely difficult. Also, if you require two bank accounts you won’t be able to operate them which is a hassle. Finally, no search option on account meaning the only way to find a transaction is to search manually. Choose elsewhere. ### 1/5 — Very unreliable app *2025-09-12, version 10.20.0* The app is very unreliable to open- you’ll be confronted during login with ‘No connection’ and you can’t progress It won’t work internationally at all, I travel a lot with work and find this an enormous pain because HSBC doesn’t offer web access meaning this stupid app is the only way to interact with your accounts. The customer technical support is none existent, I have raised multiple requests and not a single one has been responded to…zero, which is just astounding. I wish one have opened a business account with another bank. I assumed it would be easier given I have personal accounts with HSBC, it’s just turned out to be more problematic. ### 1/5 — Can’t alter business type *2025-08-18, version 10.18.0* Download the app to set up a new account but can’t alter the business type/business activity. Defaults to environmental consultant. I assume the pencil is to alter this but it just shoots you back to the previous screen. I’ll delete the app and take my business elsewhere!! ### 1/5 — Mr umair Mehtab *2025-07-25, version 10.18.0* I’ve been using HSBC for my business banking, but I’m extremely disappointed with the way they’ve handled a recent issue. A client falsely claimed they didn’t receive a parcel, even though I provided full evidence of delivery — including tracking and confirmation. Despite this, HSBC chose to hold my account without any clear explanation. I’ve contacted customer service multiple times, but they seem unaware of the situation and unable to provide any meaningful updates or support. As a small business owner, this kind of delay and lack of communication puts unnecessary strain on my operations. I expected a higher standard of professionalism and support from a major bank like HSBC. I hope they improve their dispute resolution process and train their staff better to handle such cases more efficiently. ### 1/5 — Poor support *2025-04-23, version 10.15.0* I’ve had issues cashing in cheques thru the app for way over 6 months. It doesn’t save pics or has constant errors. I have no issues with any other banks including HSBC private. I’ve taken this up with support a lot. To the point they ever try and blame myself or clame settings weren’t on when they wear. And to a point there retesting my to spend a lot of time bug finding for them. Not paid lol. I’d much prefer the days you could actually go to a bank and actually speak to a person face to face or active some service from the bank. lol this situation is costing myself money and I’m prity much considering moving my business banking to another bank… ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2026-06-12, version 10.28.0* Very good ### 5/5 — nice and easy to use safe me a lot of time *2026-05-31, version 10.28.0* Perfect app and great business account ### 5/5 — ID *2026-05-20, version 10.27.0* Amazing app ### 5/5 — Service *2026-05-15, version 10.27.0* Good service ### 5/5 — Easy to use *2026-04-12, version 10.26.1* Very straight forward banking app ### 5/5 — Mobile banking *2026-02-27, version 10.25.0* My hsbc kinetic app is excellent, all on one device makes it so easy to use & customer service always reply quickly to any questions or problems, can’t recommend the kinetic account enough. ### 5/5 — Easy to use *2026-01-28, version 10.24.0* Quick efficient and really easy to use. ### 5/5 — Top bank *2026-01-19, version 10.23.1* Very easy app to use very secure ### 5/5 — Dayal *2026-01-08, version 10.23.1* Very Friendly aap to use ### 5/5 — Mr *2025-12-31, version 10.23.1* Very user friendly app, excellent --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*