# HSBC Malaysia — Simple and secure banking

> Digital banking for HSBC Malaysia customers with wealth, everyday, and credit card features. (iPhone/iPad app by HSBC Global Services (UK) Limited.)

- Source: https://appshunter.io/ios/app/hsbc-malaysia/id1437876264 (this page in markdown: same URL + `.md`)
- Developer: [HSBC Global Services (UK) Limited](https://appshunter.io/developer/1112071557)
- Category: Finance, Business
- Price: Free
- Rating: 4.80/5 from 1,043 App Store ratings · 59 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 573 MB
- Languages: American English
- Released: 2018-12-08
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/hsbc-malaysia/id1437876264/reviews.md

## What is HSBC Malaysia?

Download HSBC Malaysia Mobile Banking app now to enjoy digital banking 24/7!
If you need help applying for your account, understanding our products and its terms and conditions, you can visit any of our branches for assistance.

Designed for HSBC Malaysia customers, you can enjoy a secure and convenient mobile banking experience with:

Digital wealth solutions
• Digital Investment Account Opening - Open unit trust and bonds/Sukuk investment account.
• EZInvest - Start investing with flexible investment options and lower fees.
• Risk Profile Questionnaire - View/update your Investment Risk Profile.
• Personal wealth planner - View your investments with breakdowns of your portfolio holdings and wealth insights for better investment decisions.
• Insurance dashboard - View insurance policy details, premium payment information and benefits summary for HSBC-Allianz policies.
• FX on Mobile - Exchange foreign currency, set up rate alert, receive notification when target rate is met and access trends and insights.

Everyday banking features
• Digital account opening - Open a Savings account with mobile banking registration.
• Secured mobile banking - Verify transactions with Mobile Security Key and biometric authentication.
• Secure Logon - Approve Online Banking Logon by QR Code and 6 unique digits.
• eStatement - View/download    your digital statements up to 12 months.
• View your accounts - View your accounts with real time credit card transactions.
• Move Money - Make local/foreign transfers instantly, future dated or recurring, including DuitNow via account number, proxy or QR code.
• JomPAY - Make bill payments with JomPAY.
• Global Money Transfer - Send money to over 50 countries/territories in their local currencies faster with lower fee.
• 3D Secure Mobile Approval - Approve online transactions made with your HSBC Credit Card/-i and Debit Card/-i.
• Push Notification - Stay alert on your account and credit card activities.
• Travel Care - Purchase a travel insurance with your HSBC debit/credit card.
• Mobile Chat - Chat with us when you need help.
• Optimised for accessibility.

Credit card features
• Rewards redemption - Redeem your HSBC TravelOne credit card points for airline miles and hotel stays.
• Cash Instalment Plan - Convert your available credit card limit into cash and pay at affordable instalments.
• Balance Conversion Plan - Split your credit card spending into instalment payment plans.
• Block/Unblock - Temporarily block/unblock your credit card if you have lost or misplaced it.
• Wallet Provisioning - Authenticate provisioning of credit card on digital wallets.

Important information:
This App is designed for use in Malaysia. The products and services represented within this App are intended for HSBC Bank Malaysia Berhad (“HSBC Malaysia”) and HSBC Amanah Malaysia Berhad (“HSBC Amanah”) customers.
This App is provided by HSBC Malaysia and HSBC Amanah for the use of existing customers of HSBC Malaysia and HSBC Amanah. Please do not download this App if you are not an existing customer of HSBC Malaysia and HSBC Amanah.
HSBC Malaysia and HSBC Amanah are authorised and regulated in Malaysia by Bank Negara Malaysia.
If you are outside of Malaysia, we may not be authorised to offer or provide you with the products and services available through this App in the country you are located or resident in. The information provided through the App is not intended for use by persons located in or resident in jurisdictions where the distribution of such material may be considered marketing or promotional and where that activity is restricted.
This App is not intended for distribution, download or use by any person in any jurisdiction or country where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.

## Key features

- Digital account opening
- Investment account opening
- Local and foreign transfers
- Bill payments via JomPAY
- Credit card management
- Digital wealth solutions
- Mobile Security Key authentication

## What do users think of HSBC Malaysia?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 🚀 Convenient
- 🔒 Good security

**Cons**

- 🐛 Compatibility issues
- 🔍 Limited functionality
- 🔄 Frequent updates required
- 💸 Changes without notification

**Commonly reported bugs**

- Login screen issues
- App crashes
- Transfer errors

**Most requested features**

- Ability to add new payees
- Interbank transfer functionality
- Replication of website features

## Recent user reviews (10 of 59)

All indexed reviews: https://appshunter.io/ios/app/hsbc-malaysia/id1437876264/reviews.md

### 1/5 — Chat doesn’t load

*2026-06-30*

What’s with the chat page refusing to load? Chat page doesn’t work on web page and it stops working on this app?! So customer service is unavailable now

**Developer response:** Hi user, thanks for your review. We’re sorry you’ve had trouble loading chat on the web and in the app. Customer service is still available - if chat isn’t loading for you, please try closing and reopening the app, checking your connection, and updating to the latest version. If it still doesn’t work, please call us using the number on the back of your card so we can help straight away. We’ll also take note of your feedback and share it with the relevant team. - KB

### 5/5 — To date the most secure mobile bank app

*2026-05-26*

As above

**Developer response:** Hi user, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB

### 5/5 — Great APP

*2026-05-21*

I have used many banking apps and I would rate hsbc best.Very easy, intuitive and fast.

**Developer response:** Hi user, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB

### 1/5 — Good

*2026-04-24*

Card transactions and summary is weird

**Developer response:** Hi Venkat, we genuinely appreciate your time in sharing your views with us on our HSBC Malaysia Mobile Banking app. Your feedback helps us understand how to better improve and we will continue to work on bringing even better banking experience on your mobile. Thank you for your patience. – KB

### 5/5 — Extraordinary banking experience

*2026-03-25*

HSBC is the best banking experience globally

**Developer response:** Hi user, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB

### 3/5 — App is not user friendly

*2026-03-07*

1. can’t log into hsbc.com.my if I don’t have a second device. Sometimes access is required to increase transfer limit.
2. Unable to see total relationship balance and expiry of TD in the app.

**Developer response:** Hi user, thank you for your feedback. We understand your concern on the browser logon requirement, which is part of our multi-factor authentication to help keep your account secure. We also appreciate your feedback on viewing your TRB and TD maturity details in the app, and we’ll share this with our team internally for improvement. – KB

### 1/5 — iPhone 6S can no longer support the new app

*2025-12-27*

My IPhone 6s won’t let me install the latest version of the app, and the app in my device won’t open anymore. I can’t transfer the app to my new device. I am stuck!

**Developer response:** Hi user, thank you for reaching out to us. As part of our effort to curb rising scam cases, customers can only set up one (1) mobile device to access their Mobile Banking App. In this situation, we recommend to contact HSBC Malaysia Telephone Banking service to allow our staff to verify your identity and assist with deprovisioning your mobile device securely. - KB

### 5/5 — Easy

*2025-12-01*

App is so easy

**Developer response:** Hi user, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB

### 3/5 — What is wrong with you guys

*2025-10-22*

The app says there’s a new version available to download and only allows me to update before using the app. But the app store didn’t have any update about it???

Can you guys please be more aware about issues like this? Is this how the big corporate treat their users?

**Developer response:** Hi KrisTian0624, we’re sorry for the inconvenience caused. There was a temporary issue on the app that incorrectly prompted some users to update to a new version even though the latest version was already installed. The issue has since been resolved, and you should now be able to access the app as usual. If you’re still facing any difficulty, please don’t hesitate to contact us directly. Thank you for your patience and for bringing this to our attention. – KB

### 2/5 — Webpage can’t be found

*2025-10-09, version 3.62.0*

It’s a pity that you have to go for such issue to the branch. App works ok and webpage doesn’t work. I like to do my banking on the computer and not on the phone

## Frequently asked questions about HSBC Malaysia

### What can I do with the HSBC Malaysia Mobile Banking app?

The app allows you to perform a wide range of banking activities 24/7. This includes opening digital investment and savings accounts, making local and foreign transfers, paying bills, managing your credit cards, viewing eStatements, and accessing wealth insights. It also offers features like FX exchange and travel insurance purchase.

### Is the HSBC Malaysia Mobile Banking app secure?

Yes, the app is designed for secure mobile banking. It utilizes features like Mobile Security Key, biometric authentication, and QR code approval for secure logins and transaction verification. You can also temporarily block or unblock your credit card if misplaced.

### How do I open an investment account using the app?

The app offers Digital Investment Account Opening for unit trust and bonds/Sukuk. You can also use EZInvest for flexible investment options with lower fees. The app includes a Risk Profile Questionnaire to help you assess and update your investment risk profile.

### What are the everyday banking features available?

Everyday banking features include digital account opening for savings accounts, secure mobile banking with Mobile Security Key and biometrics, eStatements up to 12 months, real-time account and credit card transaction viewing, instant local/foreign transfers via DuitNow, JomPAY bill payments, and Global Money Transfer to over 50 countries.

### Is this app available for customers outside of Malaysia?

This app is designed for use in Malaysia and is provided for existing customers of HSBC Bank Malaysia Berhad and HSBC Amanah Malaysia Berhad. The products and services represented within the app are intended for these specific customer groups.

## Version history (last 5 releases)

### 3.72.26 — 2026-08-19

•	Activate your HSBC Credit Card/-i and set or change your Credit Card/-i PIN.
•	Activate your HSBC Debit Card/-i when you set or change your Debit Card/-i PIN.
•	Key security enhancements, bug fixes and other minor upgrades to existing features.

### 3.72.6 — 2026-08-06

•	Primary cardholders can now approve supplementary cardholders’ online card transactions for HSBC Credit Card/-i in the HSBC Malaysia Mobile Banking app. 
•	Key security enhancements, bug fixes and other minor upgrades to existing features.

### 3.72.3 — 2026-07-22

Key security enhancements, bug fixes, and other minor upgrades to existing features.

### 3.70.0 — 2026-05-28

Key security enhancements, bug fixes, and other minor upgrades to existing features.

### 3.68.0 — 2026-03-31

•	This version requires iOS 16 or later. Please update your operating system to continue using the latest HSBC Malaysia Mobile Banking app and Mobile Secure Key.
•	Key security enhancements, bug fixes, and other minor upgrades to existing features.

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## More apps by HSBC Global Services (UK) Limited

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- [HSBC Canada](https://appshunter.io/ios/app/hsbc-canada/id1301204837)

All apps by HSBC Global Services (UK) Limited: https://appshunter.io/developer/1112071557

## Related topics

[hcbs](https://appshunter.io/ios/topics/hcbs)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*