# HSBC Malaysia — user reviews > 59 indexed App Store user reviews of HSBC Malaysia by HSBC Global Services (UK) Limited, rated 4.80/5 from 1,043 ratings. - Source: https://appshunter.io/ios/app/hsbc-malaysia/id1437876264/reviews - App overview in markdown: https://appshunter.io/ios/app/hsbc-malaysia/id1437876264.md - Rating breakdown: 5★ 934 · 4★ 68 · 3★ 14 · 2★ 2 · 1★ 25 ## What do users think of HSBC Malaysia? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient - 🔒 Good security **Cons** - 🐛 Compatibility issues - 🔍 Limited functionality - 🔄 Frequent updates required - 💸 Changes without notification **Commonly reported bugs** - Login screen issues - App crashes - Transfer errors **Most requested features** - Ability to add new payees - Interbank transfer functionality - Replication of website features ## Newest reviews (15 of 59) ### 3/5 — App is not user friendly *2026-03-07* 1. can’t log into hsbc.com.my if I don’t have a second device. Sometimes access is required to increase transfer limit. 2. Unable to see total relationship balance and expiry of TD in the app. **Developer response:** Hi user, thank you for your feedback. We understand your concern on the browser logon requirement, which is part of our multi-factor authentication to help keep your account secure. We also appreciate your feedback on viewing your TRB and TD maturity details in the app, and we’ll share this with our team internally for improvement. – KB ### 3/5 — What is wrong with you guys *2025-10-22* The app says there’s a new version available to download and only allows me to update before using the app. But the app store didn’t have any update about it??? Can you guys please be more aware about issues like this? Is this how the big corporate treat their users? **Developer response:** Hi KrisTian0624, we’re sorry for the inconvenience caused. There was a temporary issue on the app that incorrectly prompted some users to update to a new version even though the latest version was already installed. The issue has since been resolved, and you should now be able to access the app as usual. If you’re still facing any difficulty, please don’t hesitate to contact us directly. Thank you for your patience and for bringing this to our attention. – KB ### 2/5 — Webpage can’t be found *2025-10-09, version 3.62.0* It’s a pity that you have to go for such issue to the branch. App works ok and webpage doesn’t work. I like to do my banking on the computer and not on the phone ### 5/5 — HSBC ON TAP *2024-11-06* Great to be able to use at the drop of a hat 24/7 👍🏻 **Developer response:** Hi Pete646, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB ### 5/5 — User friendly *2024-10-09* The application is user friendly and fast. ### 4/5 — Duit Now Transfer *2023-10-30* The Description requires with requested min characters is quite a hassle **Developer response:** Hi taste bad, we genuinely appreciate your time in sharing your views with us on our HSBC Malaysia Mobile Banking app. Your feedback helps us understand how to better improve and we will continue to work on bringing even better banking experience on your mobile. Thank you for your patience. – KB ### 3/5 — Transfer error *2023-07-24* App initially failed to do a transfer saying there was an error but not clear what the error was and no code visible. Cancelled transfer and started again. Successful second time. **Developer response:** Hi LantauLad, we genuinely appreciate your time in sharing your views with us on our HSBC Malaysia Mobile Banking app. Your feedback helps us understand how to better improve and we will continue to work on bringing even better banking experience on your mobile. Thank you for your patience. – KB ### 5/5 — HSBC *2023-01-19* Excellent easy to use app **Developer response:** Hi mehtabufo1, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB ### 5/5 — Banking made easy *2023-01-09* I use the mobile app to complete all my banking transactions efficiently **Developer response:** Hi Rish1Cam, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB ### 5/5 — Problem downloading previous version *2022-11-20* My phone is on iOS 12.5 and it says I can download an earlier version even though I don’t have IOS13. However, when I click on the download as prompted, it doesn’t download and ask the same thing again, i.e. download earlier version? Frustrating since I cannot access my account. ### 4/5 — Great service *2022-06-17* Am pleased with prompt response to online difficulty. Staff friendly and courteous sparing no expense doing it ### 5/5 — Hopeless *2022-02-28* Can’t transfer the money to a new account not previously done ### 4/5 — Service unavailable *2021-11-01, version 3.14.0* Seems to be a lot of “Service unavailable” messages as soon as opening the app recently which block all functions of the app, including those functions which shouldn’t really need service access - such as generating Logon codes to access the website… As a result “Service unavailable” in the app even prevents logon to the website since no logon code can be generated. ### 5/5 — Security *2021-07-04* Very good security. A fast follow up call from HSBC check for fraud. Is there a 2-factor method? Like sending code to verify purchase? That would be helpful. ### 5/5 — About the app *2021-06-12* Can you fix the app on iOS 15 please . Thank you ## Most critical reviews (10 lowest-rated) ### 1/5 — Chat doesn’t load *2026-06-30* What’s with the chat page refusing to load? Chat page doesn’t work on web page and it stops working on this app?! So customer service is unavailable now **Developer response:** Hi user, thanks for your review. We’re sorry you’ve had trouble loading chat on the web and in the app. Customer service is still available - if chat isn’t loading for you, please try closing and reopening the app, checking your connection, and updating to the latest version. If it still doesn’t work, please call us using the number on the back of your card so we can help straight away. We’ll also take note of your feedback and share it with the relevant team. - KB ### 1/5 — Good *2026-04-24* Card transactions and summary is weird **Developer response:** Hi Venkat, we genuinely appreciate your time in sharing your views with us on our HSBC Malaysia Mobile Banking app. Your feedback helps us understand how to better improve and we will continue to work on bringing even better banking experience on your mobile. Thank you for your patience. – KB ### 1/5 — iPhone 6S can no longer support the new app *2025-12-27* My IPhone 6s won’t let me install the latest version of the app, and the app in my device won’t open anymore. I can’t transfer the app to my new device. I am stuck! **Developer response:** Hi user, thank you for reaching out to us. As part of our effort to curb rising scam cases, customers can only set up one (1) mobile device to access their Mobile Banking App. In this situation, we recommend to contact HSBC Malaysia Telephone Banking service to allow our staff to verify your identity and assist with deprovisioning your mobile device securely. - KB ### 1/5 — Must deregister (only 1 device allowed) *2024-09-12* I got email to say only one device allowed access. So eg if change mobile phone to ensure must deregister on old device first prior to being able to re-register on any new device. My question is what if old device is lost(permanently irretrievable?) that’s crazy ### 1/5 — Can’t perform all functions *2024-01-07* Bc **Developer response:** Hi S92jrjr, we're truly sorry to hear about the disappointing experience you had on our HSBC Malaysia Mobile Banking app, and we understand your frustration in this matter. In order for us to assist you to check with this matter, we appreciate it if you could contact HSBC Malaysia Telephone Banking service for further assistance. – KB ### 1/5 — Dr *2020-10-03* The upgrade deleted my payee details and I can’t view my statement. It only advised to go online. Disappointed. ### 1/5 — Useless app *2020-06-05* Useless app ### 1/5 — Rubbish, cannot even log in *2020-05-26* Rubbish app and service, cannot even log in, saying got problem loading accounts and keep prompting the PIN ### 1/5 — Poorly perform app with loads of crashes *2020-04-06* Would have given -5 stars had this option been available ### 1/5 — Face ID not function?? *2020-04-02* Upset the function FaceID doesn’t work until now. Try remove and enroll again still same. ## Most praised reviews (10 highest-rated) ### 5/5 — To date the most secure mobile bank app *2026-05-26* As above **Developer response:** Hi user, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB ### 5/5 — Great APP *2026-05-21* I have used many banking apps and I would rate hsbc best.Very easy, intuitive and fast. **Developer response:** Hi user, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB ### 5/5 — Extraordinary banking experience *2026-03-25* HSBC is the best banking experience globally **Developer response:** Hi user, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB ### 5/5 — Easy *2025-12-01* App is so easy **Developer response:** Hi user, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB ### 5/5 — KK Branch experience *2025-06-23, version 3.59.0* The teller I have encountered, she is absolutely helpful and friendly. ### 5/5 — HSBC IS BEST *2025-06-17* The service is the best **Developer response:** Hi, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB ### 5/5 — Easy to use *2025-02-07* Very easy to use the app **Developer response:** Hi Rinku, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB ### 5/5 — Changes made without notification *2024-12-24* You keep on changing transfer limits without consultation with customers and I am sick of it! **Developer response:** Hi Ptnmrk, we genuinely appreciate your time in sharing your views with us on our HSBC Malaysia Mobile Banking app. Your feedback helps us understand how to better improve and we will continue to work on bringing even better banking experience on your mobile. Thank you for your patience. – KB ### 5/5 — Mr C K Wong *2024-11-27* Very good service ***** **Developer response:** Hi Wong, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB ### 5/5 — Very convenient *2024-11-13* Very convenient **Developer response:** Hi Jljk98, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*