# HSBC Malta — user reviews

> 16 indexed App Store user reviews of HSBC Malta by HSBC Global Services (UK) Limited, rated 4.50/5 from 110 ratings.

- Source: https://appshunter.io/ios/app/hsbc-malta/id1458113535/reviews
- App overview in markdown: https://appshunter.io/ios/app/hsbc-malta/id1458113535.md
- Rating breakdown: 5★ 85 · 4★ 11 · 3★ 3 · 2★ 2 · 1★ 9

## Most critical reviews (10 lowest-rated)

### 1/5 — Very basic banking app

*2025-03-20*

It would be nice to add payees from the app for example

### 1/5 — Worst banking app

*2022-08-16*

We can’t add payee on mobile application. It’s not user friendly . And lot of facilities not available on the application.

### 1/5 — Shocking

*2021-06-27, version 3.10.3*

Where is global transfers ???

### 1/5 — Terrible

*2019-09-24*

Downloaded the app on iPad and the opening screen says “login details need changing” but the page freezes and does not allow input. Called customer support and they said” the app is supposed to work, delete it and download again”. I did this but still the same issue.

### 1/5 — Poor

*2019-09-14*

Downloaded the new app and its stuck on the initial page “your login details are changing” from there nothing happens, no options.

### 1/5 — the app doesnt work

*2019-09-12*

app not working already 4 days you enter the pin, and says unable to process information at this time .

### 2/5 — Cannot do much

*2026-06-15*

Information on the app is incorrect and doesn’t match what’s actually on the account. ‘Customer Care’ is as useless as the app too. Good luck

### 2/5 — Behind the times

*2024-03-19*

Compared to the new start up banks this App is so far behind the times. Cumbersome and archaic. Nothing good to say really

### 2/5 — Device Registered on multiple devices

*2023-03-25*

The App doesn’t seem to recognize when you’ve removed the app from another device and want to install it in a new phone. 

At that point you can’t login on rather apps, or get the security code to log in through the browser.

Bit Micky Mouse for a bank.

### 3/5 — Cannot do much

*2023-10-22, version 3.37.0*

Cannot do much on the app, like freeze/stop your cards because they are lost or misplaced. Cards cannot be added to Apple Pay like other banks. You also cannot chat with customer care etc

## Most praised reviews (6 highest-rated)

### 5/5 — Application

*2026-06-22*

Good easy to use

### 5/5 — Much improved

*2025-05-18*

Significant improvement vs previous versions. Would love to see more functionality in the app to remove need to go into branches.

### 5/5 — Cannot update and cannot pay

*2022-07-06*

I have old phone and once again I am letdown to make a payment. The older version cannot download and the app will not allow you in to confirm a payment. Incredible!!!

### 5/5 — No pop-up to confirm online payment

*2021-12-01*

To pay online I have to go to the app to confirm the transaction but there is no pop-up when opening the app. So I cant do online payments.

### 5/5 — Downgrade

*2019-09-24*

The global transfer option has been removed. The log off button is not easy to locate on the main account screen. The username is automatically remembered so only one profile an be accessed by one device (I share a device with another HSBC customer)

### 4/5 — Internet banking.

*2023-01-06*

Great service. I am able to make transfers from anywhere. Thank you. Marc Gové

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*