# HSBC ORSO Member — user reviews > 21 indexed App Store user reviews of HSBC ORSO Member by MUFG Retirement Solutions HK Limited. - Source: https://appshunter.io/ios/app/hsbc-orso-member/id6743142546/reviews - App overview in markdown: https://appshunter.io/ios/app/hsbc-orso-member/id6743142546.md ## Newest reviews (11 of 21) ### 1/5 — Useless *2025-06-17, version 2.5.250422* The app can never be used as it always said no network connection. Called hotline for over a week but no improvement yet. ### 1/5 — Can't find my account number *2025-06-07, version 2.5.250422* very stupid, can't register new account and can't find back the account number... ### 1/5 — Cannot be use *2025-06-04, version 2.5.250422* Cannot be use ### 1/5 — 垃圾 *2025-06-03, version 2.5.250422* 持續話無網絡連接！根本個apps自己有問題！垃圾 apps!!! ### 1/5 — No function!!! *2025-06-03, version 2.5.250422* This app is extremely disappointing. It constantly shows errors like "No connection" and frequently crashes. It’s hard to believe it was even tested properly before release. There is no support at all from the developers, which makes the experience frustrating and useless. This app seriously impacts user experience and trust. I do not recommend it to anyone ### 1/5 — forget account number function fail *2025-06-03, version 2.5.250422* no user name assignment and cannot retrieve the information by email, slow app ### 1/5 — Rubbish app *2025-06-02, version 2.5.250422* Very disappointed, extremely slow and even forced close. Did hsbc test or trial run before launching the app? ### 1/5 — It basically doesn’t work *2025-06-02, version 2.5.250422* Can’t load, can’t login, can’t reset password, can’t send a verification email. ### 1/5 — Rubbish slow and extremely slow *2025-05-30, version 2.5.250422* I cannot believe in 2025, the app loading speed is slow like this. Did HSBC tested it before launch? ### 1/5 — 登入唔到 *2025-05-29, version 2.5.250422* load唔到 ### 1/5 — Useless *2025-05-29, version 2.5.250422* Zero support. ## Most critical reviews (10 lowest-rated) ### 1/5 — Waste of time *2025-11-12, version 2.7.20251107226* This app really serves no other purpose than checking the balance. What little functionality they've put in this app doesn't work anyway. At this point, 5min of your life you'll never get back. Another great example of HSBC IT.. ### 1/5 — No fund switching function in the apps *2025-09-20, version 2.7.20250811159* Can’t perform fund switching in the apps. Also, apps performance is really bad. Also, I have to mange a new separated set of password/pin just for orso… something I won’t visit often and definitely I am going to forget my account / password in future when I change my phone. ### 1/5 — Cannot log in *2025-09-11, version 2.7.20250811159* The log in function is not working, need i say more? ### 1/5 — Difficult to login and not able to see my investments *2025-08-04, version 2.7.20250731107* SMS login is not responding, cannot see my investment. The app loading speed is very slow. ### 1/5 — Super slow, cannot see gain or loss *2025-08-01, version 2.5.250422* Load so slow, too stupid to ask for account number, nowadays are estatements, how can we check the number in estatement before we can login the acct, they should keep the old system read only for people to find out the account number. There’s no way can see the investment is a gain or loss. ### 1/5 — Very poor app *2025-07-28, version 2.5.250422* Many system errors, poor presentation, even cannot know what has been invested, extremely low quality ### 1/5 — Useless *2025-07-15, version 2.5.250422* Unable to login since launch. I would give zero star if the option is available ### 1/5 — Login failed *2025-07-08, version 2.5.250422* Like the other comments already said, the app pops up "Login Failed" even before asking for my username and password. I see no point in using this app. Its functionalities can be accessed via the website, which appears to work more reliably. ### 1/5 — poor experience *2025-07-07, version 2.5.250422* cannot login into app using the same login information as the webpage one ### 1/5 — No Connection when fix? *2025-06-22, version 2.5.250422* Two weeks have passed since I reported this issue, and no fix is in sight. An unusable app and continued delays are entirely unacceptable. I demand an immediate update and insist that this matter be handled by qualified professionals, not amateurs who failed to detect this bug from the start. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-16.*