# HSBC Singapore — user reviews

> 81 indexed App Store user reviews of HSBC Singapore by HSBC Global Services (UK) Limited, rated 4.70/5 from 1,091 ratings.

- Source: https://appshunter.io/ios/app/hsbc-singapore/id1339115277/reviews
- App overview in markdown: https://appshunter.io/ios/app/hsbc-singapore/id1339115277.md
- Rating breakdown: 5★ 950 · 4★ 65 · 3★ 26 · 2★ 9 · 1★ 41

## What do users think of HSBC Singapore?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 👍 Reliable
- 👍 Efficient transfer services
- 👍 Helpful customer service

**Cons**

- 🐛 Frequent app crashes
- 🐛 Unreliable features (e.g., PayNow, global transfers)
- 🔒 Inadequate security controls (e.g., no debit card locking)
- 👎 Cluttered and unintuitive user interface
- 👎 Limited functionality compared to other banking apps

**Commonly reported bugs**

- Login loop issue
- Inability to update app on older devices
- Failure to display account details and transaction history

**Most requested features**

- Add Chinese language support
- Implement advanced security features (e.g., transaction confirmation, customizable card controls)
- Improve transfer capabilities (e.g., add global transfer option, simplify payee setup)
- Introduce dark mode support
- Reduce app size and storage requirements

## Newest reviews (10 of 81)

### 3/5 — 新版本有问题

*2026-08-07*

总是卡住不能操作，点哪里都没反应。还有财富页面好多都还是英文很不方便。

### 3/5 — 4.70.1

*2026-06-24*

New update has significantly slowed performance

### 2/5 — New version

*2026-06-15*

They refreshed the UI and forgot some basic functions like editing and removing a Paynow payee; you can only add and not remove or edit to verify details.

### 3/5 — 建议开发中文版本APP

*2025-01-23*

华人群体使用者众多，建议开发中文版本APP

### 1/5 — 手机升不了iOS15，现在用不了了

*2024-11-29*

快出兼容版本啊！
我手机旧升不上iOS15，现在App打不开用不了了
我难道还能为了装这个app换手机吗啊？

### 1/5 — App not working for over 24hrs

*2024-08-26*

Cannot access my accounts.  HSBC Has become worse over the last 3 years, maybe consider looking at your people running it now!

### 1/5 — Horrible app bad design and forcing upgrade

*2024-07-30*

Can’t believe this app force updates otherwise you can’t use it. Unless it is a safety bug the app should not force updates! Extremely horrible! No one need you to tell what to do and when to do it. Away from this bank too! Horrible exchange rates

### 2/5 — Card controls

*2024-05-28*

Instead of always blocking cards, a transaction deemed suspicious can be flagged in the app with a push notification and request the user to confirm if it is genuine or not. Also finer-grained toggles like disallowing international in-store transactions or enabling online for 1 hour, etc. This stuff isn’t hard (other banks provide it) if you really care about security and customers.

### 5/5 — Reliable

*2024-05-18*

I’ve used the app for a few weeks now without any problems, and the User Interface is well designed.

### 1/5 — Miles behind it’s competitors

*2024-04-20*

Bad app - service is even worse. Even for premier customers.

## Most critical reviews (10 lowest-rated)

### 1/5 — 转款困难

*2026-07-18*

在银行内部转帐给家人，都连续几次遇到拦截。拦截算法太粗糙，缺乏记忆与判断能力，需要改进。

### 1/5 — Dumb

*2026-06-29*

Stupid to remove everyday+bonus 1% scheme. Now you are no different from other banks. In fact their interest rate are better. Going to deposit at other bank. Too many updates

### 1/5 — Dark mode support and confusing card payment

*2026-03-26*

New app design and no dark mode support !
Since you like blinding our eyes at night = 1 star
On top of that the app does not update the statement payment due despite the payment already done.
Maybe instead of doing fancy superficial changes, you should focus on updating the information whether the statement was paid or not !

### 1/5 — App broken since last update

*2026-03-21*

App has been broken and unable to see full account information without clicking through on each account since last update.  This is also true on UK HSBC app so must be a worldwide coding error but needs fixing as impossible to see account balances or even which currency account you are looking at until clicking through each and every account.

### 1/5 — Dark mode support

*2026-03-10*

New app design and no dark mode support !
Since you like blinding our eyes at night = 1 star :)

### 1/5 — Cannot update the version in App Store

*2025-12-27*

Dont know why, this version app cannot be updated in App Store today, confuse me

### 1/5 — Useless

*2025-10-17*

The most frustrating bank to deal with and disconnected to customer journeys. Blocks payments incorrectly, despite regular recurring payers. Fraud alerts are false but then spend hours trying to speak to someone to unblock my accounts. I give up.

### 1/5 — PayNow unreliable

*2025-03-10*

PayNow unreliable

### 1/5 — 新加坡为什么没中文app？

*2025-01-15*

渣打都有中文了，为什么汇丰不能出个新加坡中文版

### 1/5 — Customer service is useless

*2024-11-30*

Global transfer not working. Systems gives an error reference but no one knows what it means or how to solve your problem.

## Most praised reviews (10 highest-rated)

### 5/5 — Great Bank App

*2026-04-29*

Very easy and simple to use!

### 5/5 — 迫切希望能有中文界面！

*2026-03-22*

迫切需要中文，为什么不出中文？美国汇丰都有中文！歧视？

### 5/5 — 中文

*2026-03-15*

感谢支持中文，爆赞

### 5/5 — 汉化版本已经出现

*2026-03-06*

中文版本已经出现，今天登陆，突然出现中文版了，有点不适应了，英文刚看懂一些，突然中文版出现了

### 5/5 — 希望增加中文语言支持 / Request for Chinese Language Support

*2026-02-22*

作为汇丰银行的忠实用户，我非常喜欢这款App的功能。但由于我经常在全球不同地区使用，发现部分版本的App目前不支持中文。希望能为全球各地的App版本增加中文（简体/繁体）选项，这将极大地方便全球华人用户。谢谢！
As a loyal HSBC user, I really appreciate the features of this app. However, I’ve noticed that some versions of the app currently do not offer a Chinese language option. I would like to suggest adding Chinese (Simplified/Traditional) to all regional versions of the app. This would be incredibly helpful for the global Chinese community. Thank you!

### 5/5 — HSBC SG team

*2025-07-10*

You are the best team!

### 5/5 — HSBC Mobile App

*2025-05-23*

Easy to use

### 5/5 — Kudos

*2025-04-28*

I love this new app it has made life so convenient .
I can do everything on the go without having to log in on my laptop. This app is a game changer. Well done HSBC as always

### 5/5 — HSBC APP

*2025-02-18*

Very easy to use which is great for older people 😄

### 5/5 — 非常感谢接线员的关心和指导！

*2024-06-17*

谢谢行员的帮助哦

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*