# HSBC Taiwan — user reviews

> 20 indexed App Store user reviews of HSBC Taiwan by HSBC Global Services UK Limited, rated 4.80/5 from 770 ratings.

- Source: https://appshunter.io/ios/app/hsbc-taiwan/id1472175458/reviews
- App overview in markdown: https://appshunter.io/ios/app/hsbc-taiwan/id1472175458.md
- Rating breakdown: 5★ 682 · 4★ 51 · 3★ 8 · 2★ 8 · 1★ 21

## What do users think of HSBC Taiwan?

Overall sentiment: negative

**Pros**

- 🌍 Seamless global integration across HSBC geographies
- 🚀 Fast and modern app performance
- 🔒 Secure banking from anywhere in the world
- 👍 Easy to use interface
- 📱 Face ID login capability

**Cons**

- 🐛 Frequent app crashes and freezes
- 📊 Very limited functionality and features
- 💳 Credit card transactions not visible in app
- ⏱️ Delayed credit card balance updates (2-3 days)
- 🔐 Login issues and authentication problems
- 📱 Single device limitation (no backup devices)
- 🗂️ Poor navigation and difficult to find features
- 📝 Credit card statements only in Chinese, not English

**Commonly reported bugs**

- App crashes during transfers
- Login loop with Face ID and code authentication
- iOS app login failures
- Credit card balance showing 0 when positive
- App becomes unresponsive after initial download

**Most requested features**

- Credit card transaction details in app
- Ability to transfer to new recipients (not just saved contacts)
- Increase transfer limits functionality
- Multiple device support (3 devices instead of 1)
- Custom payee name editing
- Investment portfolio display
- Fixed deposit account opening in app
- Improved account number display without masking
- English language option for credit card statements

## Most critical reviews (10 lowest-rated)

### 1/5 — The WORST!

*2026-01-27*

I have HSBC accounts in several countries and the HSBC Taiwan app is by far the WORST!
Edit:instead of trying to improve the lousy app, HSBC actually asked if I wanted to edit the original review…OMG!

**Developer response:** Dear Customer, your feedback is valuable to us, as we work to improve both our features and our services to you, thank you.

### 1/5 — The WORST!

*2025-11-18*

I have HSBC accounts in several countries and the HSBC Taiwan app is by far the WORST!

**Developer response:** Dear Customer, your feedback is valuable to us, as we work to improve both our features and our services to you, thank you.

### 1/5 — Way too basic

*2023-08-14*

This app has very limited information and for individuals with both bank account and credit cards you can’t see transaction details for the credit cards that you have. You would need to log in to a website separately to view detail credit card transaction. Plus there is a long delay if the current credit card balance usually 2-3 days.

**Developer response:** Dear Customer, We apologize for any inconvenience caused. Kindly use our credit card app (HSBC Card+) for all credit card related services.

### 1/5 — Need improvement

*2023-08-03*

The app is too basic. With very little functionality. Need more services that can be transacted on the app like increase transfer limits etc. the credit card transaction should also be available.

### 1/5 — 常常閃退

*2021-10-07, version 3.13.0*

轉個帳就一直閃退 有夠煩

### 1/5 — 無法登入

*2020-02-20*

用電腦網站沒問題，但iOS的 app無法登入。請儘快解決問題。感謝🙏

**Developer response:** 親愛的客戶您好，很抱歉造成您的不便，請致電本行客服中心讓本行人員針對您個人問題提供服務，謝謝。

### 1/5 — Finally.... but it doesn’t work

*2020-01-14*

Finally got an app for Taiwan with face ID. Worked great the day I downloaded it, but here I am on day three and it gets stuck in a loop when I login with Face ID or with my code. 
Let’s be clear. Software is not a strength for Taiwan. Please just copy the apps that work in the US and HKG and stop torturing your customers. 
Thanks in advance.

**Developer response:** Dear Customer, your feedback is valuable to us, as we work to improve both our features and our services to you, thank you.

### 1/5 — Ms J Brokenshire

*2019-12-30, version 2.18.1*

Awful I don’t want to give it any stars I have deleted the app

### 1/5 — 不能匯款給別人

*2019-12-28*

除了已經儲存的，無法匯款給新的人！

### 1/5 — Terrible

*2019-12-19, version 2.18.1*

Not happy not good to use

## Most praised reviews (10 highest-rated)

### 5/5 — 安心方便有效率

*2026-07-28*

對已經在國外退休及在台灣有生活需求的跨國銀行服務提供非常安全又高效的服務

**Developer response:** 親愛的客戶您好，感謝您使用滙豐台灣行動銀行並提供寶貴的意見，我們會持續優化APP服務提供更好的客戶體驗。

### 5/5 — 超方便

*2025-10-07*

不會負責、而且超方便的

**Developer response:** 親愛的客戶您好，感謝您使用滙豐台灣行動銀行並提供寶貴的意見，我們會持續優化APP服務提供更好的客戶體驗。

### 5/5 — Best Global Integration

*2023-01-01*

A couple years ago, HSBC streamlined all their apps globally. They work great. Compared to most banks, especially in Taiwan, the HSBC app is fast and modern, and the integration with HSBC n other geographies is seamless. I’ve tried Citi and Standard Chartered - HSBC is the only one that actually delivers on the promise of global banking.

**Developer response:** Dear Customer, your feedback is valuable to us, as we work to improve both our features and our services to you, thank you.

### 5/5 — Easy to use

*2022-10-06, version 3.25.0*

Will be using HSBC and this app for a long time

### 5/5 — 一些建議

*2021-06-07*

1.登入畫面：帳號顯示的地方應該不需要用****來遮蔽，覺得不夠美觀 2.轉帳：收款人的地方希望能額外編輯自定義的名稱而不是受款人名稱 3.投資：希望未來可以增加顯示庫存內容

**Developer response:** 親愛的客戶您好，感謝您使用滙豐台灣行動銀行並提供寶貴的建議，本行已將您的建議紀錄作為未來開發評估，謝謝您！

### 5/5 — Limited features

*2020-02-26*

Very basic app. Not much can be done. Not worth of installing.

**Developer response:** Dear Customer, your feedback is valuable to us, as we work to improve both our features and our services to you, thank you.

### 4/5 — HSBC

*2022-12-28, version 3.28.0*

The HSBC mobile app is very useful and easy to use. For myself who is a frequent traveller it is extremely reassuring that I can easily do all my banking from anywhere in the world in a secure manner.
The only issue I have is not having my credit card statement in English and on the mobile app.

### 4/5 — 僅有一個裝置是不足的

*2021-11-30*

希望能像早期一般有三個裝置，這樣才有備份裝置可用

**Developer response:** 親愛的客戶您好，感謝您使用滙豐台灣行動銀行並提供寶貴的建議，本行已將您的建議紀錄作為未來開發評估，謝謝您！

### 3/5 — 主頁面過於簡單難以快速找到需要操作的選項！

*2023-09-26, version 3.37.0*

頁面選項不是太好用！很難找到需要的操作、比如：開立定存、投資等等！

### 3/5 — Credit card balance

*2020-06-17*

My credit card balance shows 0 when it is positive, can you please show what the positive amount it.

Also, can we start seeing credit card transactions (billed and unbilled) in the app. Logging into the credit card site is annoying.

**Developer response:** Dear Customer, We apologize for any inconvenience caused. Kindly use our credit card app (HSBC Card+) for all credit card related services.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*