# HSBC UAE

> UAE banking app for account management, transfers, investments, and card services. (iPhone/iPad app by HSBC Global Services (UK) Limited.)

- Source: https://appshunter.io/ios/app/hsbc-uae/id1459836567 (this page in markdown: same URL + `.md`)
- Developer: [HSBC Global Services (UK) Limited](https://appshunter.io/developer/1112071557)
- Category: Finance, Business
- Price: Free
- Rating: 4.70/5 from 3,133 App Store ratings · 148 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 978 MB
- Languages: American English, Arabic
- Released: 2019-09-26
- Data updated: 2026-08-26
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/hsbc-uae/id1459836567/reviews.md

## What is HSBC UAE?

The HSBC UAE app has been specially built for our customers, with reliability at the heart of its design
Enjoy convenience and security with these great features:
•	'Instant account management' - open a bank account within minutes and enjoy instant digital registration. In-app Account opening is only available in English
•	‘View account balances & transaction details’ - view the balances of your local and global HSBC accounts, credit cards and loans
•	‘Global Money Account and Debit Card’ - hold, transfer and spend like a local in up to 21 currencies from single account. Enjoy fee free instant transfers to other HSBC accounts in participating countries
•	‘Pay and Transfer’ – Add new payees and make domestic and international transfers. Instant transfers to HSBC international accounts without any fee
•	Open Term Deposit in AED, USD and GBP at competitive interest rates instantly. You can also access our promotional rates without visiting the branch or contacting your RM.
•	‘Manage Cards’ - add your cards to Apple Pay directly through the app, control your spending and block or unblock your card
•	'Instalment Plans' - Convert your available Credit Card limit into cash, convert your card transactions, consolidate your outstanding balance from other bank cards into your HSBC card and conveniently repay in monthly instalments
•	Credit Card application – Apply for a credit card in just few minutes
•	‘Wealth Solutions’ - Access up to 25 markets and 77 exchanges, diversify with equities, ETFs, bonds and funds, and stay ahead with real-time data and insights
•	Mobile Chat and Contact Us – fast and secure way to get help with your banking needs 24/7
Download the HSBC UAE app to enjoy banking on the go! Already a customer? Log on with your existing banking details.
If you are not yet registered, please visit hsbc.ae/register
*Important note: This App is provided by HSBC Bank Middle East Limited ('HSBC UAE') and designed for use in the United Arab Emirates. The products and services represented within this App are intended for UAE customers*.
HSBC UAE is authorised and regulated in United Arab Emirates by the Central Bank of the U.A.E and lead regulated by the Dubai Financial Services Authority.
If you are outside of UAE, we may not be authorised to offer or provide you with the products and services available through this App in the country or region you are located or resident in.
This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.
Additional assistance through our branches and Call Centre are available for People of Determination. Our mobile app is compatible with a number of accessible technologies to support customers with different needs to access our services. For any assistance, please visit hsbc.ae/help/contact 
© Copyright HSBC Bank Middle East Limited (UAE) 2026 ALL RIGHTS RESERVED. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, on any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of HSBC Bank Middle East Limited.
HSBC Bank Middle East Limited, UAE Branch, registered address at Level 4, Gate Precinct Building 2, DIFC, P.O. Box 30444, Dubai, UAE, acting through its Dubai branch at HSBC Tower, Downtown, P.O. Box 66, Dubai, UAE (HBME) regulated by the Central Bank of the UAE for the purpose of this promotion and lead regulated by the Dubai Financial Services Authority. In respect of certain financial services and activities offered by HBME, it is regulated by the Securities and Commodities Authority in the UAE under license number 602004.
By downloading this app, you agree to and accept the HSBC Personal Banking General Terms and Conditions (UAE) and the HSBC Online Banking Terms and conditions, each available through hsbc.ae/terms.

## Key features

- Instant account management and digital registration
- View local and global account balances and transactions
- Multi-currency global account for spending and transfers
- Domestic and international pay and transfer options
- Card management including Apple Pay integration
- Installment plans for credit card limits and balances
- Access to wealth solutions and investment markets

## What do users think of HSBC UAE?

Overall sentiment: negative

**Pros**

- 🚀 Fast and efficient
- 🔒 Secure banking
- 👍 User-friendly interface
- 💡 Innovative features
- ✨ Significant improvements

**Cons**

- 💰 Unfair exchange rates
- 🔍 Limited functionality
- 🐛 Frequent crashes
- 🤖 Poor customer service
- 🕰️ Slow transaction updates

**Commonly reported bugs**

- Login issues and app freezes
- Inability to upload documents
- Inconsistent transaction display
- Face recognition not working
- App quitting during use

**Most requested features**

- Global transfer capability
- Landscape mode support
- Ability to download statements
- Option to pay full credit card balance
- Improved in-app notification system

## Recent user reviews (10 of 148)

All indexed reviews: https://appshunter.io/ios/app/hsbc-uae/id1459836567/reviews.md

### 1/5 — Just bad

*2026-08-10, version 3.72.25*

Bad customer service

### 5/5 — HSBC UEA no 1 Int Bank

*2026-08-03, version 3.72.25*

Simply the best ever.

### 5/5 — Quite useless bunch

*2026-07-10*

They don’t care much about anything, and if they want to address any issue they mostly just get stuck in the pursuit of what level of bureaucracy even own the issue. This company is just a farce.

### 5/5 — Messages

*2026-05-30*

For my 4 year with your bank every monetary transaction has been made with a lot of ease , thanks 
I no longer receive sms  after via my phone number after each transaction thanks

### 1/5 — Login Issues after Compulsory Update

*2026-05-20, version 3.69.9*

I am travelling abroad and I tried to log into the HSBC UAE application which I have been using on my iPhone for some years already when I did not get access but a prompt to update. I then went on the App Store, selected the Application and updated it. When trying to login again, I was prompted for my ID / Login name which I inputted then the password which my iPhone has in memory. I could not login as this password was prompted as incorrect. I then logged into the HSBC online banking with the same credentials which worked just fine after an OTP code was sent to me.

Now I am in troubles as this application update brought more problems and serious nuisance whilst I am abroad.

I am not happy at all as in comparison HSBC UK application updates never locked me out like the HSBC UAE application did 🤯🤬

### 5/5 — Appreciate

*2026-05-18, version 3.69.9*

Thanks alot

### 1/5 — Worst support of any bank.  Can’t login to app

*2026-05-03*

I have been a customer of HSBC since 2006 and can say that HSBC has the worst support of all 5 international banks that I have accounts with. 
I switched to a newer phone and now can’t login to the HSBC app from my old or new phone and the website.  After making several calls and spending tens of minutes on the calls they cannot solve the problem.  The support staff tells me he will delink my old phone so I can login with the new one now both phones don’t work including the website login. Then I get told it will take them 5 days to solve the problem which I know as a technology expert will not take them more the 10 minutes to resolve.  Now I have no access to my account. All this at the end of the month when I have to make payments. 
The worst support from a bank with no sense of urgency to solve customer issues. 
I would not recommend HSBC to anyone and I will also switch over to one of the other banks and close my HSBC account.

### 1/5 — app蠢得要死

*2026-02-21, version 3.66.0*

更新之后突然把语言由英语切换成了阿拉伯语，汇丰你不会真以为阿联酋人人都会阿拉伯语吧？有点常识没有？？您该不会不知道阿联酋通用语言是英语只有20%的人用阿拉伯语吧？
切换之后害的我误点了重新输入密码然后对着完全不认识的阿拉伯文不小心把密码输入锁了，解锁还需要再网站重制还要打电话跟客服联系，真的绝了。

### 3/5 — Decent overall, clunky edge cases

*2026-02-21, version 3.66.0*

Account overviews and transfers are decent, and the recent addition of proper HSBC Rewards is extremely welcome.

Annoying edge case is activation: copy-paste is explicitly disabled for username and password, and it clears the fields when switching between apps. This effectively nerfs generated passwords, which makes UX and security notably weaker.

Could be better with some of the backend services - opening a term deposit doesn’t show the re-investment vs withdrawal forcing a call to the bank to withdraw, and it doesn’t show pending transactions immediately, despite the push notifications being instant. Minor annoyances in an otherwise solid service.

### 1/5 — Logs you out randomly

*2026-02-15*

Logs you out randomly so you have to enter all you details all over again and set up FaceID again. Then now the app also doesn’t accept automatic password fill in from Apple. Furthermore, when you stay typing password but lift the app to multitask mode to look up your long password, all the characters you’ve entered in the app disappear.

## Frequently asked questions about HSBC UAE

### What can I do with the HSBC UAE app?

The HSBC UAE app allows you to manage your bank accounts, view balances and transaction details, make domestic and international transfers, manage your credit cards, and access wealth solutions. You can also open new accounts, term deposits, and apply for credit cards directly through the app.

### Is the HSBC UAE app free to use?

The app itself is free to download and use. However, certain banking services or transactions facilitated through the app may incur fees as per HSBC's standard terms and conditions. The app also contains advertisements.

### Who is the HSBC UAE app intended for?

This app is specifically designed for HSBC customers in the United Arab Emirates. It is provided by HSBC Bank Middle East Limited and is intended for use within the UAE. Users outside of the UAE may not be authorized to access the products and services offered.

### How can I get help if I have issues with the app?

You can get assistance through the app's mobile chat feature or by using the 'Contact Us' option, which provides a fast and secure way to get help 24/7. Additional assistance is also available through HSBC branches and their Call Centre.

### Is the app accessible for people with disabilities?

Yes, the app is compatible with a number of accessible technologies to support customers with different needs. Additional assistance is available for People of Determination through branches and the Call Centre.

## Version history (last 5 releases)

### 3.73.0 — 2026-08-12

We’ve fixed some bugs and made performance improvements to give you a smoother app experience. Thanks for using our app!

### 3.72.25 — 2026-07-28

We’ve fixed some bugs and made performance improvements to give you a smoother app experience. Thanks for using our app!

### 3.72.0 — 2026-07-20

We’ve fixed some bugs and made performance improvements to give you a smoother app experience. Thanks for using our app!

### 3.71.91 — 2026-07-13

Enhanced security features to strengthen account protection and safeguard your banking activities.

### 3.71.9 — 2026-07-06

Enhanced security features to strengthen account protection and safeguard your banking activities

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All apps by HSBC Global Services (UK) Limited: https://appshunter.io/developer/1112071557

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*