# HSBC UAE — user reviews > 148 indexed App Store user reviews of HSBC UAE by HSBC Global Services (UK) Limited, rated 4.70/5 from 3,133 ratings. - Source: https://appshunter.io/ios/app/hsbc-uae/id1459836567/reviews - App overview in markdown: https://appshunter.io/ios/app/hsbc-uae/id1459836567.md - Rating breakdown: 5★ 2,733 · 4★ 209 · 3★ 61 · 2★ 31 · 1★ 99 ## What do users think of HSBC UAE? Overall sentiment: negative **Pros** - 🚀 Fast and efficient - 🔒 Secure banking - 👍 User-friendly interface - 💡 Innovative features - ✨ Significant improvements **Cons** - 💰 Unfair exchange rates - 🔍 Limited functionality - 🐛 Frequent crashes - 🤖 Poor customer service - 🕰️ Slow transaction updates **Commonly reported bugs** - Login issues and app freezes - Inability to upload documents - Inconsistent transaction display - Face recognition not working - App quitting during use **Most requested features** - Global transfer capability - Landscape mode support - Ability to download statements - Option to pay full credit card balance - Improved in-app notification system ## Newest reviews (11 of 148) ### 3/5 — Decent overall, clunky edge cases *2026-02-21, version 3.66.0* Account overviews and transfers are decent, and the recent addition of proper HSBC Rewards is extremely welcome. Annoying edge case is activation: copy-paste is explicitly disabled for username and password, and it clears the fields when switching between apps. This effectively nerfs generated passwords, which makes UX and security notably weaker. Could be better with some of the backend services - opening a term deposit doesn’t show the re-investment vs withdrawal forcing a call to the bank to withdraw, and it doesn’t show pending transactions immediately, despite the push notifications being instant. Minor annoyances in an otherwise solid service. ### 4/5 — Functionality Needs Improving *2026-01-23, version 3.64.6* The app is really great, honestly, but it would be good if you increased functionality eg cardless ATM withdrawals, QR code for payment processing and money receipt etc. also simplify statement ordering etc ### 3/5 — Worst banking app ever *2025-12-30* Always glitching. Can’t have my UAE app and my Jersey app on the same phone. Can’t link all my international accounts due to a glitch. Home Address is wrong - have to visit a branch. Joint account but my wife has no access to services via the app. ### 1/5 — Customer service *2025-11-10* Very third class service even in call some times they are taking more than 20 minutes and in chat one hour you have to wait or if not available then time then you session expire and then you have to again start your conversation. I am very tired with this kind of service. Now I am planning to move Emirates NBD ### 1/5 — Worst Customer Service Experience *2025-10-01* The app is pathetically slow and when you try to chat with an agent for complaints it takes ages for them to resolve the complaint. As a personal experience it’s been more than 3 weeks that I am struggling to get an incorrect fee reversed and still unable to get it resolved. ### 2/5 — 换汇利率太不合理，太黑了 *2025-09-16, version 3.62.0* 换汇利率太高了 ### 1/5 — Worse banking experience *2025-09-10, version 3.62.0* It’s one of the worst banking experiences i have in UAE. Very poor customer service and very good at charging fines ### 1/5 — Useless *2025-09-10, version 3.62.0* Bank does nothing g to protect from fraud relationship managers absolutely useless. Can’t close my investment accounts for over a year. Nothing works like in a civilised place. Avoid! ### 1/5 — Terrible *2025-09-03* Terrible app. Tells you there are messages constantly, when there aren’t. Also the app does very little. Used the chat function on the app, useless, the guy I was put through didn’t understand English, and would just repeat the same statement, which was irrelevant to my query. ### 1/5 — Worst online banking app ever *2025-07-08* I have lived in three countries, I have a bank account in each one (Santander, RBC, and HSBC). I can confidently tell you that this is the worst online banking experience I have ever dealt with. Fire all your developers, hire one’s from a different bank. The app is extremely slow, option-less, and if you do decide to do something on the app- you will have to click on the “help” option/ call customer service because the app is un-navigable. ### 1/5 — Exchange rate margin is too high *2025-07-01, version 3.59.0* Exchange rate margin is too high ## Most critical reviews (10 lowest-rated) ### 1/5 — Just bad *2026-08-10, version 3.72.25* Bad customer service ### 1/5 — Login Issues after Compulsory Update *2026-05-20, version 3.69.9* I am travelling abroad and I tried to log into the HSBC UAE application which I have been using on my iPhone for some years already when I did not get access but a prompt to update. I then went on the App Store, selected the Application and updated it. When trying to login again, I was prompted for my ID / Login name which I inputted then the password which my iPhone has in memory. I could not login as this password was prompted as incorrect. I then logged into the HSBC online banking with the same credentials which worked just fine after an OTP code was sent to me. Now I am in troubles as this application update brought more problems and serious nuisance whilst I am abroad. I am not happy at all as in comparison HSBC UK application updates never locked me out like the HSBC UAE application did 🤯🤬 ### 1/5 — Worst support of any bank. Can’t login to app *2026-05-03* I have been a customer of HSBC since 2006 and can say that HSBC has the worst support of all 5 international banks that I have accounts with. I switched to a newer phone and now can’t login to the HSBC app from my old or new phone and the website. After making several calls and spending tens of minutes on the calls they cannot solve the problem. The support staff tells me he will delink my old phone so I can login with the new one now both phones don’t work including the website login. Then I get told it will take them 5 days to solve the problem which I know as a technology expert will not take them more the 10 minutes to resolve. Now I have no access to my account. All this at the end of the month when I have to make payments. The worst support from a bank with no sense of urgency to solve customer issues. I would not recommend HSBC to anyone and I will also switch over to one of the other banks and close my HSBC account. ### 1/5 — app蠢得要死 *2026-02-21, version 3.66.0* 更新之后突然把语言由英语切换成了阿拉伯语，汇丰你不会真以为阿联酋人人都会阿拉伯语吧？有点常识没有？？您该不会不知道阿联酋通用语言是英语只有20%的人用阿拉伯语吧？ 切换之后害的我误点了重新输入密码然后对着完全不认识的阿拉伯文不小心把密码输入锁了，解锁还需要再网站重制还要打电话跟客服联系，真的绝了。 ### 1/5 — Logs you out randomly *2026-02-15* Logs you out randomly so you have to enter all you details all over again and set up FaceID again. Then now the app also doesn’t accept automatic password fill in from Apple. Furthermore, when you stay typing password but lift the app to multitask mode to look up your long password, all the characters you’ve entered in the app disappear. ### 1/5 — Activation code doesn’t work *2026-02-05, version 3.66.0* Activation code doesn’t work. Poor customer service for International account holder. ### 1/5 — Poor service *2026-01-23, version 3.64.6* App got automatically logged out while in UK. Cant get an activation code. Customer care is useless. Waste of money calling them Internationally. ### 1/5 — Currency selection *2025-12-26, version 3.64.6* Can’t change currency of the beneficiary, for example transferring to uk the currency is GBP can’t make it USD ### 1/5 — Payments to Local Bank *2025-12-22* I tried making local bank transfers to pay for my apartment maintenance charges and the transaction kept getting rejected many many times with reasons like timed out and duplicate transaction. I couldn’t get timely help from the customer service either. Can’t believe I am a premium customer ### 1/5 — Relive 1999 *2025-12-07, version 3.64.6* The app is like a time travel in usage, functions and look&feel. ## Most praised reviews (10 highest-rated) ### 5/5 — HSBC UEA no 1 Int Bank *2026-08-03, version 3.72.25* Simply the best ever. ### 5/5 — Quite useless bunch *2026-07-10* They don’t care much about anything, and if they want to address any issue they mostly just get stuck in the pursuit of what level of bureaucracy even own the issue. This company is just a farce. ### 5/5 — Messages *2026-05-30* For my 4 year with your bank every monetary transaction has been made with a lot of ease , thanks I no longer receive sms after via my phone number after each transaction thanks ### 5/5 — Appreciate *2026-05-18, version 3.69.9* Thanks alot ### 5/5 — Easiest App! *2026-01-13* From many bank apps I used this is way better! Easy! ### 5/5 — HSBC Global money transfer *2025-12-26* have been using HSBC from last couple of years and I must say that the interface has been very convenient to use and transferring money overseas also happens without much hassle and the exchange rates are also very good compared to other players in the market ### 5/5 — Solid App *2025-12-06, version 3.64.6* Decent app especially for international transfers ### 5/5 — Well developed *2025-08-16* Very easy to use , dependable and quite efficient in its updates ### 5/5 — Updates restrict the use *2025-07-29* Please add an update later option almost everytime i open the appal and its more than once a week i have to update the app before use. Sometimes i need the app urgently or i am outside without wifi, i cannot update app every time before its use ### 5/5 — Unable to update! *2025-04-10* Unable to update the app, neither use the existing app, please check the issues. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*