# HSBCnet Mobile — user reviews > 103 indexed App Store user reviews of HSBCnet Mobile by HSBC Bank plc, rated 4.60/5 from 1,378 ratings. - Source: https://appshunter.io/ios/app/hsbcnet-mobile/id887385854/reviews - App overview in markdown: https://appshunter.io/ios/app/hsbcnet-mobile/id887385854.md - Rating breakdown: 5★ 1,144 · 4★ 91 · 3★ 36 · 2★ 22 · 1★ 85 ## What do users think of HSBCnet Mobile? Overall sentiment: negative **Pros** - 💡 Excellent app for HSBC net platform - 🚀 Replacement of fob is a great feature - 👍 Useful addition to a good banking product - 👍 I like the check deposit feature **Cons** - 🐛 Filter glitch - keeps opening to 180 days - 🐛 Updates take too long - 🐛 Horrible scanner, fails often for check deposits - 🐛 Facial recognition doesn't work on iOS15 - 🐛 Constant issues with mobile check deposits - 🐛 Slow app performance compared to other banks - 🐛 Missing transaction details and history - 🐛 Unreliable payment authorization and processing **Commonly reported bugs** - Filter glitch - keeps opening to 180 days - Facial recognition doesn't work on iOS15 - Constant issues with mobile check deposits - App crashes during mobile authentication - Cheque scanner frequently reports invalid size **Most requested features** - Update app to support iOS 16 and newer - Improve mobile check deposit experience - Add more transaction details and history - Streamline payment authorization process - Enhance app performance and responsiveness ## Newest reviews (15 of 103) ### 2/5 — Filter glitch….still *2025-10-21, version 2.84.1.0* Keeps opening filtered to 180 days and not current day…..you wouldn’t fix this?? ### 3/5 — Updates *2025-10-05, version 2.84.0.0* Latest update seems to have locked filter by date to previous 180 days. Also next days transactions only show the name on the transaction not the amount. ### 2/5 — Filter glitch *2025-10-03* Keeps opening filtered to 180 days and not current day….very annoying….please fix. ### 3/5 — Takes far too long *2025-05-12, version 2.82.0.0* The constant updates right when you need to use it are so frustrating. They take far too long long. ### 1/5 — Username change is annoying *2024-11-15, version 2.80.1.1* Having to type a long username is really annoying, especially as you don’t let us change it! ### 1/5 — App is terrible for cashing checks *2024-09-17, version 2.79.2.1* The most inconsistent app ever to cash checks. Either it works or it won’t. ### 1/5 — What monstrosity is this ? *2024-08-28, version 2.79.2.0* You can do money transfer even to existing beneficiaries ! I spoke to my RM and they said it’s for my account safety. What’s the point of this app if you cannot transact ? ### 3/5 — FaceID does not work on Iphones *2024-05-16, version 2.78.1.0* Trying to activate FaceID on the app is a night mare, it keeps saying to deactivate the other profile on the device to activate this, but i don’t have another profile on the device. ### 1/5 — App is useless *2024-01-25, version 2.77.0.0* The app is useless. There are so many features on HSBCnet that are not available on the app. My regular payees don’t show up on the app so I can’t make any payments on the go. All I can do is loon at my account. Uselss ### 1/5 — Missing debit transactions *2024-01-10* The app does not show the next day debit transactions. What use is a banking app that doesn’t show transactions ? ### 1/5 — Pin sentry *2023-12-06, version 2.76.2.0* Why do I need to use a pin sentry! Might as well just use the website. Saves no time ### 1/5 — Do not use this bank *2023-11-29, version 2.76.2.0* Customer service is non existent as none of the agents have the ability to actually resolve problems they just generate tickets that go to departments customers are not allowed to speak to so nothing gets done in a timely manner if at all ### 1/5 — Bad app *2023-10-24, version 2.76.0.0* A really bad app. Sends notifications which are pointless and no relevance. No logical flow to menu structure. Just poor. ### 1/5 — Absolute garbage worst remote deposit feature of any app I’ve used *2023-10-07* Mobile deposit is a nightmare. Between the camera sending a black and white pic, not identifying a signature or missing courtesy amount and all the other stupid errors to scan a check **Developer response:** We are sorry that you have been experiencing some difficulties with the App. We are working towards a resolution. Let us know if the issue persists and we will investigate further. https://www.hsbcnet.com/gbm/customer-support ### 3/5 — I can not use it with my new iPhone 15 pro max *2023-10-01* Any idea why? ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor *2026-07-07, version 3.26.6.0* App doesn’t get passed the log in since the last update. So painful to use anyway. Logs you out every 5 seconds, no functionality within the app to anything aside from view transactions. Search super basic, no insights etc ### 1/5 — Mr *2026-05-22, version 3.26.5.0* Your customer service is pathetic. ### 1/5 — Needs to improve *2026-05-13, version 3.26.4.0* Very poor vs other banking apps ### 1/5 — Not an app *2026-04-13, version 3.26.3.1* Just a box ### 1/5 — What’s happened *2026-03-11, version 3.26.2.0* This app has been working great for months and suddenly it has stopped. There is always an error now when logging in. The app support page is also no longer working ! Come on HSBC get it fixed ### 1/5 — Missing generate security code *2026-02-10, version 3.26.1.0* Since last update I no longer have generate security code so I’m no longer able to logged in ### 1/5 — Awful, ZERO stars, change banks. *2025-09-17, version 2.83.2.0* As the default app HSBC force you to use when opening a business account, in 2025, it’s embarrassingly bad to use. Has anyone at HSBC used it? Have they seen other banking apps? And their onboarding and registration process is a maze of bureaucracy I’m amazed anyone has the patience to navigate. All of this combined is essentially a total dealbreaker, we’re moving banks. ### 1/5 — Horrible app not in line with what’s expected in 2025 *2025-07-08, version 2.83.0.0* Horrible scanner, it fails every other cheque, it is the worst banking app I’ve seen, particularly to deposit cheques. I wish I could change banks, this was a corporate decision, really poor software. ### 1/5 — Horrible *2025-05-02, version 2.82.0.0* The system is horrible for small businesses ### 1/5 — Pretty useless *2025-03-27, version 2.81.2.0* Can’t do anything on it really. No Apple Pay, and just terrible UI all round ## Most praised reviews (10 highest-rated) ### 5/5 — Very happy *2026-06-27, version 3.26.5.0* Easy to manage from my iPhone. ### 5/5 — Amazing services *2026-03-29, version 3.26.3.0* Convenient, efficient, reliable & well managed banking app! ### 5/5 — App is easy to use *2024-08-16, version 2.79.1.0* I like it ### 5/5 — Delayed transfer *2024-08-09, version 2.79.1.0* Usually the app has been excellent- however we have had a transfer stuck for over 2 weeks now for a significant sum of money. Hope it will be resolved soon - not much response from hsbc net payments team ### 5/5 — You need to update the up *2023-10-24, version 2.76.0.0* Please update the app so we can use it in ios17 It’s affecting us badly ### 5/5 — Transfer dollar *2022-11-18, version 1.5.14.44* Brilliant. Much better than using outside currency dealers ### 5/5 — I love using the app *2022-09-27, version 1.5.14.42.1* One of the best banks application in the world ### 5/5 — Cheque deposit works on iOS16 *2022-09-18, version 1.5.14.42.1* Thank you for the prompt response. The eDeposit works great now! Thank you. ### 5/5 — Mr I J Clark *2022-07-22, version 1.5.14.40* Excellent application I’m finding so easy to use well done HSBCnet ### 5/5 — Essential App for *2021-10-21, version 1.5.14.32* Decent app and essential for making the most out of the net platform. Replacement of the fob is arguably the best feature and great for new wfh team members. I agree that the payment authorising screen needs more at-a-glance information to make payments easier to check before approving. Don’t forget that HSBC are pretty much the only retail-corporate bank investing in their cash management platform. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*