# HSR My Ride On-Demand — HSR On-Demand Pilot > On-demand public transit service for flexible, reduced-wait travel. (iPhone/iPad app by Spare Labs Inc..) - Source: https://appshunter.io/ios/app/hsr-my-ride-on-demand/id1580995110 (this page in markdown: same URL + `.md`) - Developer: [Spare Labs Inc.](https://appshunter.io/developer/1073027185) - Category: Travel, Navigation - Price: Free - Rating: 4.00/5 from 1 App Store ratings · 18 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 56 MB - Languages: Amharic, Armenian, Danish, English, French, German, Hindi, Japanese, Korean, Norwegian Bokmål and 6 more - Released: 2021-08-18 - Data updated: 2026-07-22 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/hsr-my-ride-on-demand/id1580995110/reviews.md ## What is HSR My Ride On? HSR My Ride is a personal, flexible service delivery model that provides customers public transit options based on their trip needs with less wait times. ## Key features - On-demand transit service - Flexible trip options - Reduced wait times - Personalized travel experience ## Recent user reviews (10 of 18) All indexed reviews: https://appshunter.io/ios/app/hsr-my-ride-on-demand/id1580995110/reviews.md ### 1/5 — Useless *2025-09-21, version 4.2.25* Will not provide you any information no how to videos online to show me if it’s me that’s doing it wrong. Doesn’t even show bus stops on the map so you can manually select them. This app is need of a revamp. ### 1/5 — Could not get bus route *2025-03-31, version 3.31.7* Don’t like. Could not get a route. Says no route available. ### 1/5 — Don’t even bother downloading. *2024-09-03, version 3.25.6* Really incredible to even offer this to the public for download when you cant even use it’s main feature! ### 1/5 — Stupid system *2024-08-07, version 3.25.6* This system is so bad and unorganized i’ve been waiting for my bus for 38 minutes and the app says arriving in 9 minutes, it’s been 9 minutes and the app still says that on the screen. If you’re going to make a bus app to get people to the places they need to be maybe start with getting new drivers and a new map that doesn’t take them the longest way possible to the starting point just a possible suggestion! ### 1/5 — Useless *2024-07-27, version 3.24.54* The app is useless you can’t get farther the more less opening the app click where to go and you get nothing ### 1/5 — Poor user experience *2024-07-18, version 3.24.54* Keeps getting stuck right after hitting "Where to?" On the step that says Rider Guide. Also not the shortest way to find the information. Way too complicated user journey. The Product Team should find 50% shorter path at minimum to make this work easily for every type of user. Wondering how did they end up getting a government contract. ### 1/5 — Impossible *2022-08-22, version 3.5.32* Hard to believe that a programmer would not be able to understand from a USER’S perspective.once you say where you want to go,it should pop up with best pickup and drop off locations. As it is, you have to enter numerous possibilities only to be told there is no route. There’s a little blue perimeter in my town—does that mean the service is only within that region??! I could just as soon crawl there! ### 1/5 — Code *2022-06-30, version 3.2.171* Verification code ain’t workin ### 1/5 — HSR My Ride (Not) On-Demand *2022-04-08, version 3.1.236* I was initially really excited to participate in this transit pilot program. The concept sounds promising in theory but is a disaster in practice. 1) the “on-demand” feature is not in fact on demand, and how could it be. There are not enough buses servicing this route to perform like uber. Wait times can be up to 1h45m during busy times if you attempt to order a bus on demand. 2)Scheduling a bus in advance is difficult. The app does not let you see what bus routes have already been booked. Riders are left to enter in multiple requests in order to guess which time will work for their schedule. 3) Last minute schedule changes still occur and the rider is not notified. Twice this week alone I showed up at the bus stop only to realize that my bus arrival time had been pushed back causing me to miss my transfer and be late for work. 4) Planning transfers with Burlington transit or Go train stops is difficult. If the bus ran on a regular schedule it would be much easier to plan transfers. If I miss a bus on my commute home I miss the pick up time for my-ride scheduled trips and it could be over an hour before a new ride can be scheduled. Summary: As a frequent user of public transit for 10 years I don’t think this model for transit works, at the very least the app could be adapted to show a map what the scheduled routes are for a given time frame for users to toggle through so they can more easily schedule a ride that co-ordinates with what other users have already booked. ### 1/5 — Go back to normal . This has to stop. *2021-12-15, version 3.0.88* As a regular bus rider here in waterdow, I’ve never seen such an awful change. What went from a consistent schedule that worked fine and rides taking 7 minutes is now possibly waiting anywhere from 5-75 minutes for pickup and the rides taking between 7-30 minutes because your ride is all dependent on whether or not there other people on the bus, which is ironic. I was on a bus one time with someone who worked on the app (I assume) during the first week of this service and he was asked by another rider “do you see more people using this service now?” And he said “yes actually we see more and more people riding the bus now” and now after many constant months of this service being the most unreliable service ever.. I almost guarantee that man was lying to us. Do not recommend this app or service ever. Please for the love of everything holy, change this back to the normal schedules for everyone’s sake. ## Frequently asked questions about HSR My Ride On ### What is HSR My Ride On-Demand's rating? HSR My Ride On-Demand has a rating of 4.0 stars based on one user review. This indicates a generally positive user experience. ### Is HSR My Ride On-Demand free to use? Yes, HSR My Ride On-Demand is available for free download and use. There are no in-app purchases or advertisements mentioned. ### What devices does HSR My Ride On-Demand support? HSR My Ride On-Demand is compatible with iPhone and iPod devices. It is designed for iOS users. ### How often is HSR My Ride On-Demand updated? The app's last update was on March 18, 2026, indicating it is actively maintained. Users can expect ongoing improvements and bug fixes. ### What is the age rating for HSR My Ride On-Demand? HSR My Ride On-Demand has an age rating of 4+. This means it is suitable for children and adults. ### When was HSR My Ride On-Demand first released? HSR My Ride On-Demand was initially released on August 18, 2021. It has been available to users for several years. ### Who developed HSR My Ride On-Demand? HSR My Ride On-Demand was developed by Spare Labs Inc. They are the company behind this on-demand transit service. ## Version history (last 5 releases) ### 4.5.1 — 2026-07-16 This release brings various new features, improvements and bug fixes ### 4.4.1 — 2026-03-18 This release brings various new features, improvements and bug fixes ### 4.3.29 — 2026-01-07 This release brings various new features, improvements and bug fixes ### 4.2.67 — 2025-10-03 This release brings various new features, improvements and bug fixes ### 4.2.25 — 2025-09-08 This release brings various new features, improvements and bug fixes ## Apps similar to HSR My Ride On | App | Rating | Price | Category | | --- | --- | --- | --- | | [PRESTO](https://appshunter.io/ios/app/presto/id1437927882) | 4.7 (745) | Free | Travel | | [Grand River Rafting](https://appshunter.io/ios/app/grand-river-rafting/id6480011261) | — | Free | Travel | | [SmartCommute.ca](https://appshunter.io/ios/app/smartcommuteca/id1511539441) | — | Free | Travel | | [Guelph Transit OnYourWay](https://appshunter.io/ios/app/guelph-transit-onyourway/id1531209937) | — | Free | Travel | | [Blue Mountain Village](https://appshunter.io/ios/app/blue-mountain-village/id1477400617) | — | Free | Travel | ## More apps by Spare Labs Inc. - [Spare Driver](https://appshunter.io/ios/app/spare-driver/id1357405851) - [Spare Rider](https://appshunter.io/ios/app/spare-rider/id1414542240) - [KnowRoute](https://appshunter.io/ios/app/knowroute/id1455155582) - [SW Prime](https://appshunter.io/ios/app/sw-prime/id1473175231) - [STARNow](https://appshunter.io/ios/app/starnow/id1485041883) - [Whistle!](https://appshunter.io/ios/app/whistle/id1495190039) All apps by Spare Labs Inc.: https://appshunter.io/developer/1073027185 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-22.*