# HSVUTIL — user reviews > 18 indexed App Store user reviews of HSVUTIL by Huntsville Utilities, rated 2.40/5 from 42 ratings. - Source: https://appshunter.io/ios/app/hsvutil/id6745904845/reviews - App overview in markdown: https://appshunter.io/ios/app/hsvutil/id6745904845.md - Rating breakdown: 5★ 13 · 4★ 0 · 3★ 1 · 2★ 4 · 1★ 24 ## What do users think of HSVUTIL? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Easy to register - 💡 Can see accounts and request extensions - 👍 Easy payments **Cons** - 🐛 Unable to create account - 🐛 Unable to log in - 🐛 Payment info not saved - 🐛 Customer service issues **Commonly reported bugs** - Error messages when creating account - Login issues across web and app - Payment info not saving **Most requested features** - Dark mode option - Improved account management ## Newest reviews (1 of 18) ### 1/5 — Error signing in. *2025-08-12, version 25.3.1* Tried many times. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t even log in *2026-06-23, version 26.3.1* I have the right password and everything but it keeps always saying error even with updating the app. Hope that can be fixed soon. ### 1/5 — Stupid azz app *2025-12-18* Whoever designed this app should get fired. Stupid and inconvenient. ### 1/5 — Non-functioning app *2025-12-18, version 25.4.0* I would use it if I could login, but every time I try I get an error message. So I use the website instead. I have tried deleting and reinstalling but that has not worked. ### 1/5 — I’m still having problems *2025-11-03, version 25.3.1* It’s been nearly 3 months and yet will this app let me create a account, it keeps telling me “error” I’ve deleted it and redownloaded it and 100 plus times made sure my info is correct when entering it. How are we suppose to no what our new customer account number is if we haven’t been given it? I wish I was part of the ones that have created their account with no issues but sadly I’m not. ### 1/5 — Horrible customer service *2025-10-30, version 25.3.1* When they turn on your service they don’t warn you they don’t physically turn your gas line on until you ask so you find out when it’s cold and your furnace won’t turn on and you pay for a service call to get your furnace fixed and of course say it’s not their fault and won’t cover the service fee after you already paid the utilities company to connect the services and didn’t do their job ### 1/5 — Payment Info *2025-09-25, version 25.3.1* I have to enter my card information every time, even though I supposedly saved it. Very irritating. Easier to just go to the website. ### 1/5 — Cannot Log in to pay utilities *2025-08-28, version 25.3.1* I received an email from Huntsville utilities to use their pay by phone method. Could not log in on the app either. This is ridiculous. ### 1/5 — Can’t sign in. *2025-08-16, version 25.3.1* Error message trying to register new account. ### 1/5 — Won’t allow logins *2025-08-14, version 25.3.1* Can login to the account on the web but tried every way possible on the application and it refuses to allow logins. ### 1/5 — Broken *2025-08-14* 100% Can’t log in. ## Most praised reviews (7 highest-rated) ### 5/5 — ⭐️⭐️⭐️⭐️⭐️ Absolutely Love This App! *2025-12-28* HSVUTIL has quickly become one of my favorite apps on my phone. The FaceID sign‑in is flawless—fast, secure, and incredibly convenient. I love being able to jump right in without typing passwords every time. Easy to finally manage both addresses under one interface. The user interface is clean, friendly, and easy to navigate, which makes the whole experience feel smooth and intuitive. Everything is laid out exactly where you’d expect it to be, and it just works. If you’re in Huntsville and want a reliable, well‑designed utility app, this one is a must‑have. The developers clearly put real thought into the details. Highly recommended! ### 5/5 — Easy to use *2025-08-29, version 25.3.1* My favorite features are outage notifications and paying with a credit card. Well done! ### 5/5 — Love it! *2025-08-22, version 25.3.1* Super easy to register, love that I can see both my accounts and request my own extension on the app instead of having to call in. ### 5/5 — Perfect *2025-08-19, version 25.3.1* Much better than old app. Can log in easily, password management works with iOS. Easy payments. ### 5/5 — Easy to use *2025-08-14, version 25.3.1* After setting up the new account information logging was easy. The app is easy to use and having live usage data is super helpful. ### 3/5 — App Updates *2026-01-26, version 26.1.0* why can I no longer see my daily usage calculation rate? ### 2/5 — Easy but ridiculous *2025-12-26, version 25.4.0* It’s easy to pay but I’ve never seen an app for something like this that does NOT allow you to save your login information or turn on FaceID. Therefore, you have to constantly log into the app. But on top of it, I’ve had the app for MONTHS and every time I go into it, it prompts me to see if I want to download the application for the phone. Seriously? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*