# HT My Account

> Mobile portal for Hawaiian Telcom customers to manage billing, support, and account information. (iPhone/iPad app by Hawaiian Telcom Communications, Inc..)

- Source: https://appshunter.io/ios/app/ht-my-account/id1262963153 (this page in markdown: same URL + `.md`)
- Developer: [Hawaiian Telcom Communications, Inc.](https://appshunter.io/developer/1155170648)
- Category: Business
- Price: Free
- Rating: 1.50/5 from 27 App Store ratings · 13 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.4 · 21 MB
- Languages: American English
- Released: 2017-11-29
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ht-my-account/id1262963153/reviews.md

## What is HT My Account?

HT My Account gives you easy and fast access to your Hawaiian Telcom My Account portal, allowing you to manage billing and account information, as well as view support ticket status.

Billing
· View your billing details, including due date and amount due, for your current and previous invoices from the last 6 months.
· Access quick links to bill pay methods.

Support
· Have an issue? Create new support tickets, or view the status of an existing one.
· Update your ticket with info or questions for our Customer Support representatives.

Account Management
· View account information including account ID, contact info, and products/services on your account.

· Change your password from the convenience of your mobile device.

## Key features

- View billing details
- Access bill pay methods
- Create support tickets
- Track support ticket status
- View account information
- Change password

## Recent user reviews (10 of 13)

All indexed reviews: https://appshunter.io/ios/app/ht-my-account/id1262963153/reviews.md

### 1/5 — Can’t even pay

*2024-05-01*

Sends you to a blank page

### 3/5 — Pls fix app

*2024-01-30*

Everytime it ask me to pay today and you hit the button, it goes to a blank screen, never did that before, now I have to go out and log onto a computer to pay

### 1/5 — Useless garbage

*2023-06-22*

Fire the developers. No way to copy paste account number (or any fields). UI looks straight out of 2003. Buttons for submitting support ticket doesn’t work. Doesn’t have the most basic feature that every ISP app has, an outage map or notifications that there are issues in an area. Wouldn’t bother downloading or trying to use it.

### 1/5 — Logging out

*2023-03-25*

Got hard time to log out! No other way to do so 😔 I’m still log in! 🤦🏻‍♀️

### 1/5 — CONFIDENCE IN ISING THE APP

*2021-04-15, version 5.4.2*

Logged in and the user interface takes into no account of user experience. Just doesn’t look like the app was ready to go live on the App Store. The content is compressed or distorted though out the screens even if your iOS settings are set to default. I wanted to see if i could view and pay my billl. I tried to contact support and it presented a form to fill in as if I am not a customer. It should t be this way. I don’t see why an input form asking for account numbers etc should be presented when I’m actively logged in on the app. I don’t have the confident to proceed.  Terrible effort.

### 1/5 — Terrible app

*2020-06-06, version 5.2.15*

Payment feature doesn’t work. Searches for data connection that never happens. Doesn’t offer a time out feature.

### 1/5 — Wth

*2019-09-26, version 5.2.11*

Bill Has been loading for the past eon

### 2/5 — Unable to log in

*2019-08-21, version 2.00*

I can't sign in to my account. I'm told there's a new version of this app, but obviously, I've already installed it. For now, this is basically unusable except as a guest.

### 1/5 — Still useless

*2019-08-21, version 2.00*

Still cannot pay in app. Not worth the download!!!!👎

### 1/5 — Horrible

*2019-08-21, version 2.00*

I’d give it zero stars if I could. I downloaded the new app. When I try to login it tells me a new version of the HT MY ACCOUNT is available. Visit Hawaiiantel.com/mobileupdate to download. It tells me I already downloaded it. It’s sends you in a circle.

## Frequently asked questions about HT My Account

### What can I do with HT My Account?

HT My Account allows you to view billing details, pay bills, create and track support tickets, view account information, and change your password. It provides convenient access to your Hawaiian Telcom account portal.

### How far back can I view my invoices in HT My Account?

You can view your current and previous invoices from the last 6 months within the HT My Account app. This helps you keep track of your billing history.

### Can I create new support tickets using HT My Account?

Yes, you can create new support tickets directly through the HT My Account app. You can also view the status of existing tickets and update them with additional information or questions.

### Is HT My Account available on Android devices?

Based on the provided data, HT My Account is supported on iPhone and iPod devices. Information regarding Android compatibility is not available.

### How often is HT My Account updated?

The latest version of HT My Account is 5.4.4, and it was last updated on April 8, 2023. This indicates regular updates to maintain functionality and security.

### What is the user rating for HT My Account?

HT My Account has a user rating of 1.5 stars based on 27 ratings. This suggests that users have had a mixed experience with the application.

### Does HT My Account have ads?

No, HT My Account does not contain advertisements. The app is free to download and use without any ad interruptions.

### What is the age rating for HT My Account?

HT My Account has an age rating of 4+. This means it is suitable for users aged 4 and above.

## Version history (last 5 releases)

### 5.4.4 — 2023-04-08

Minor updates and bug fixes

### 5.4.2 — 2021-02-20

Minor enhancements.

### 5.4.1 — 2020-11-08

Minor enhancements and bug fixes

### 5.4.0 — 2020-08-19

Minor enhancements and bug fixes

### 5.2.15 — 2019-11-15

Minor enhancements and bug fixes

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## More apps by Hawaiian Telcom Communications, Inc.

- [HT Hosted UC](https://appshunter.io/ios/app/ht-hosted-uc/id1200611621)
- [HT Internet SafeGuard](https://appshunter.io/ios/app/ht-internet-safeguard/id1460362450)
- [HT Password SafeGuard](https://appshunter.io/ios/app/ht-password-safeguard/id1460366022)
- [Fioptics+ Hawaiian Telcom](https://appshunter.io/ios/app/fioptics-plus-hawaiian-telcom/id1672833261)
- [Fioptics+ Hawaiian Telcom TV](https://appshunter.io/ios/app/fioptics-plus-hawaiian-telcom-tv/id6447619609)

All apps by Hawaiian Telcom Communications, Inc.: https://appshunter.io/developer/1155170648

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*