# Huan Pet Protection Network > Community-powered pet tracking and recovery network with Bluetooth smart tags. (iPhone/iPad app by Valinor LLC.) - Source: https://appshunter.io/ios/app/huan-pet-protection-network/id1378120050 (this page in markdown: same URL + `.md`) - Developer: [Valinor LLC](https://appshunter.io/developer/1460293017) - Category: Lifestyle - Price: Free - Rating: 3.40/5 from 427 App Store ratings · 51 written reviews indexed - Age rating: 4+ - Requires: iOS 11.0 · 155 MB - Languages: English - Released: 2018-11-06 - Data updated: 2026-06-10 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/huan-pet-protection-network/id1378120050/reviews.md ## What is Huan Pet Protection Network? Huan: The Pet Protection Network ============================= Prevent heartbreak and find your missing pet with help from Huan app users and our advanced sensor network. Community Protection for Lost Dogs and Cats ================================= Huan app users form pet protection networks in their cities and neighborhoods to find missing pets every day. Safe, Lightweight Tags with Stylish Designs =============================== Durable, radiation-free Smart Tags with a wide variety of colorful silicone sleeves to choose from. A Powerful Network of Stationary and Mobile Sensors ====================================== Go beyond the app with a sensor in your home, business, or vehicle. Huan sensors give pet owners valuable, real-time information about their pet’s location. A Community Effort to Get Lost Pets Home Safely ==================================== Huan Smart Tags utilize low-signal Bluetooth technology to alert Huan app users and Huan Sensors when your missing pet is nearby. Get an instant alert when your pet is detected away from home, complete with information on their current location. Smart Tags automatically alert Huan users and Sensors when a lost pet is within a 300-foot radius. Huan users build networks in their community to look out for one another’s pets. Safe, Durable Bluetooth Tags for Dogs and Cats ================================== Our Smart Tags are safe for your pet, more affordable, and easier to use than other smart pet devices on the market. - Lightweight, waterproof tags - Low-signal Bluetooth technology - GPS Free - No radiation emissions and no battery recharging required - Colorful, protective silicone sleeves in a variety of styles - Silicone collar sleeves fit on most collars up to 1” in width - Hanging tags and tiny pet options available --------------------- For more information, please refer to our privacy policy and terms and conditions: https://gethuan.com/privacy-policy https://gethuan.com/terms-and-conditions ## Key features - Community protection networks - Advanced sensor network - Lightweight, durable Bluetooth tags - Real-time location alerts - Waterproof and radiation-free tags - Variety of tag designs and sleeves ## What do users think of Huan Pet Protection Network? Overall sentiment: negative **Pros** - 💡 Innovative crowdsourced pet tracking network concept - 📦 Compact and lightweight design - 🎨 Customizable color options and sleeves - 👥 Multi-owner access feature for shared tracking - 💰 No monthly subscription required - 🧭 Accurate GPS sensitivity when working - 👍 User-friendly app interface (when functional) - ⭐ Excellent customer service (historically) **Cons** - 🐛 App crashes and freezes frequently - 🔋 Rapid battery drain on both tracker and phone - 📡 Limited network coverage due to small user base - 🚫 Poor signal penetration through obstacles - ⚠️ Inaccurate location tracking - 🔐 Account deletion and data loss issues - 📵 Constant forced logouts - 💧 Not waterproof as advertised - 😞 Abandoned product with no customer support - ⏱️ Delayed location updates (hours behind real-time) - 🔌 Bluetooth-only range limitation when pet out of range **Commonly reported bugs** - App doesn't work or crashes on iOS and Android - Cannot login - password reset loop - Pet information deleted from app - Cannot add new pets or sync tags - Pet protection disabled error that cannot be re-enabled - App shows 'pet not detected' without notification - Location shows pet in wrong location (miles away) - App constantly logs users out - Cannot create new accounts after app failure - Freezing when navigating map or menus - App doesn't load properly without WiFi - Tags show as 'searching for signal' indefinitely **Most requested features** - Push notifications for battery low warnings - Notifications when pet returns to home range - Real-time location refresh indicator - Emergency contact addition functionality - In-app help/support chat feature - Detailed FAQ page on website - Larger tracking range capability - Better app instructions and onboarding - Profile picture customization for owner accounts - Wider variety of tag cover colors without buying new tags ## Recent user reviews (10 of 51) All indexed reviews: https://appshunter.io/ios/app/huan-pet-protection-network/id1378120050/reviews.md ### 2/5 — Never works when u need it to/ customer service is non-existent *2023-04-09* The size of this is the only thing it has going for it. Barely anyone else uses this, so you don’t have a good network to pickup on your pet’s location if it goes missing. If there is any cinderblock between you and your pet, the cinderblock will block the signal. Also, if you reach out to customer service, they will NEVER get back to you, even if you reach out more than once. I ended up switching to the airtag. Even tho it is bigger, it is so much more reliable than Huan. ### 1/5 — ABSOLUTELY HORRIBLE!! *2023-02-09, version 1.0.59* These tags worked great for a couple years but now the app doesn’t work. Before it completely crashed all four of my tags couldn’t be detected. I don’t understand how the tags just stopped working. I’ve read the other reviews and it seems to be happening to everyone. If the business was going under at least have the decency to inform your customers. Who knows how long my tags weren’t working. The app didn’t even notify me that the tags couldn’t be detected. I logged in to the app and noticed. What if my dogs went missing? I’ve spent a ridiculous amount of money on their products, I mean come on $20 for a tiny rubber sleeve cover? Just to throw everything out now and try to find another company. I messaged the company several times before the app quit working and never got a response. How many dogs went missing and weren’t found because your product no longer worked? This is absolutely ludicrous and you should be ashamed for running your business like this. Now I’m left to spend more unnecessary money on all new products. Hopefully better luck this time. ### 1/5 — Poor app poor customer support *2022-11-16, version 1.0.59* Got a tag for my dog, worked for a little while with some glitches here and there. Then it suddenly stopped, gave an indication it needed to be replaced and that there was an error. I attempted to fix this error, and was sent into a never ending loop that didn’t allow me to reset my password, get into the app, or contact support. I tried to find support’s contact, but couldn’t, sent a cold email and never heard back. Pretty awful experience for an app that is supposed to be reliable for pet tracking. ### 1/5 — App doesn’t work *2022-11-09, version 1.0.59* It used to work when I bought the tags a couple years ago but now the app doesn’t work at all. All my information got deleted and it wouldn’t let me add a new pet or sync a tag. I waited a couple weeks to see if issue would improve on its own but now it won’t login at all, can’t reset my password, and it won’t even let me create a new account. I’ve tried deleting and reinstalling the app but didn’t fix the issue. ### 1/5 — Was great, until they bailed *2022-10-30, version 1.0.59* I loved these tags for finding my little kitties who like to hang out in my backyard. I liked the crowdsourcing idea and helping other owners through the app. Up until two months ago it was great until they abruptly stopped supporting the app. My account was deleted and is not able to be updated. Multiple attempts to contact the company were ignored. I went to their website and there is no mention of tags and they are only selling air tag holders now. A little heads up would’ve been nice. I just want my pets to be safe! ### 3/5 — Great product but no customer support *2022-10-01, version 1.0.59* I’ve had these tags for a long time and have a lot of them. The app hasn’t been working for a month or more on apples or androids. I have had no responses from the multiple times I’ve contacted the company. It appears they’ve switched to seeking only AirTag sleeves but what about those that still have the original trackers? I’ve spent a lot of $$ on these tags with them to stop working is extremely frustrating, especially without any response from the company. Precious to this, the trackers and system were amazing. ### 2/5 — Room for improvement *2022-09-28, version 1.0.59* I’ve had the Huan tag for a year. Although all location services and notifications are enabled on my phone, I never receive notifications from the app indicating what the battery needs to be changed or when my pet’s tag is no longer detectable. It would be helpful to have a more detailed FAQ page on their website along with a chat feature to connect with a support team. Also, you can’t access any sort of “help” page from their app without logging in through an internet browser. Seems excessive since you’re already logged in if you are accessing the app. ### 1/5 — Stopped working/ no notice *2022-09-06, version 1.0.59* Without being notified it appears they have shut off the app! All my pets information has disappeared from the app, as well as my information. I Have tried contacting for support. No one answers. It appears they have shut it down! I have invested in four trackers for my pets! A waste of money now. I wish I had been given warning so I could have had the time to do something else. My cat got out and I had difficulty finding him. ### 1/5 — Broken *2022-09-03, version 1.0.59* For the past 3 days every time I’ve logged onto the app, it says “pet protection disabled” meaning it’s not showing where my cats are. I’ve called a number I found for them, but I get a message that it’s busy. I’ve tried doing a chat and an email with no response to either. Extremely frustrating. ### 1/5 — Very mediocre would not recommend *2022-06-06, version 1.0.59* The app is constantly logging me out and I can’t log in for hours or days. Customer service is non existent I’ve tried contacting them. I can never see my dog when he’s away from me even though I live in a big city and should be able to. And it’s definitely not water proof. I’ll be buying another brand soon. ## Frequently asked questions about Huan Pet Protection Network ### What does the Huan Pet Protection Network app do? The Huan app helps you find lost pets by connecting you with a community of users and a network of sensors. When your pet goes missing, nearby Huan users and sensors can be alerted, providing you with real-time location information to aid in their recovery. ### How do the Huan Smart Tags work? Huan Smart Tags use low-signal Bluetooth technology to communicate with the Huan app and sensors. When a lost pet with a Smart Tag is detected within a 300-foot radius by a Huan user or sensor, an instant alert is sent to the pet owner with location details. ### Is the Huan app free to use? The Huan app itself is free to download and use, facilitating community protection for lost pets. The Smart Tags, which are essential for the tracking functionality, are purchased separately, indicating a free with in-app purchases monetization model. ### What are the benefits of Huan Smart Tags compared to other pet devices? Huan Smart Tags are described as more affordable and easier to use than many other smart pet devices. They are lightweight, waterproof, use radiation-free low-signal Bluetooth technology, and do not require battery recharging. ### Can I use Huan to track any pet? The app is designed for finding lost dogs and cats. The Smart Tags are available in different options, including hanging tags and tiny pet versions, and their silicone collar sleeves fit most collars up to 1-inch in width, suggesting versatility for various pet sizes. ## Version history (last 1 release) ### 1.0.59 — 2021-04-13 Thank you for using Huan! 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*