# Huawei O3

> Huawei enterprise partner and engineer after-sales delivery and service platform. (iPhone/iPad app by Huawei Technologies Co., Ltd..)

- Source: https://appshunter.io/ios/app/huawei-o3/id935114686 (this page in markdown: same URL + `.md`)
- Developer: [Huawei Technologies Co., Ltd.](https://appshunter.io/developer/373041363)
- Category: Business
- Price: Free
- Rating: 5.00/5 from 6 App Store ratings · 20 written reviews indexed
- Age rating: 17+
- Requires: iOS 12.0 · 25 MB
- Languages: Chinese (Simplified, China), American English
- Released: 2014-11-13
- Data updated: 2026-08-15
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/huawei-o3/id935114686/reviews.md

## What is Huawei O3?

Providing one-stop service support for Huawei enterprise partners, covering journey-based operations including capability development, project delivery, maintenance operations, and installed base expansion. It offers technical service support such as intelligent customer service, product documentation, and community interaction.

Business Management — View sales incentives & member management in real time.
Capability Development — Check capability assessment results and certification status, and take online courses to improve.
Projects Delivery — Efficient project delivery with real-time task tracking, QR code scanning for device registration, license activation.
Maintenance — Handle work orders, manage network change requests, and track spare parts.
Management Renewal — Log leads anytime, anywhere; track and manage renewal tasks.
Product Documentation — Access documents, videos, case studies, and announcements. Supports one-tap download and sharing.
Tool Center — Device scanning, weiknow, product tools to boost partner productivity.
O3 Community — Interact and communicate online,share technical knowledge, join activities, and earn exclusive rewards.

Contact Us:If you have any questions or suggestions, please go to APP > Me > Help & Feedback to leave a message, We’ll respond promptly.

## Key features

- Enterprise service delivery channels
- 24/7 Q&A support
- Maintenance information lookup
- Service and spare parts requests
- Product documentation access
- Community for expert communication

## Recent user reviews (10 of 20)

All indexed reviews: https://appshunter.io/ios/app/huawei-o3/id935114686/reviews.md

### 1/5 — 不好用

*2026-08-07*

不好用

### 5/5 — 扫一扫功能很nice

*2020-09-29*

扫一扫功能确实挺实用，平时在设备管理和维护工作上面节省了很多时间，是工作变得方便了不少。

### 5/5 — 真棒👍

*2020-09-24*

像移动版的企业服务网站，用手机查阅产品资料、命令告警什么的真呀真方便

### 5/5 — 文檔更新挺及时的

*2020-09-04*

文檔更新挺及时的！哈哈哈

### 5/5 — good

*2020-09-01*

挺好，扫码功能有用

### 5/5 — 赞一个

*2020-08-29*

界面变好看了

### 5/5 — 挺好

*2020-08-14*

新功能挺好用的，界面也挺好看

### 5/5 — 资料

*2020-08-12*

视频、文档、案例等资料丰富，不错

### 1/5 — 垃圾，注册半天都不行

*2020-02-07*

什么玩儿

### 1/5 — 不能使用中文输入法。

*2019-12-06*

如题

## Frequently asked questions about Huawei O3

### What is HiKnow used for?

HiKnow is an after-sales delivery and service platform for enterprise partners, customers, and Huawei engineers. It provides product support, service management, documentation, and community features.

### Can I get help with product maintenance using HiKnow?

Yes, HiKnow offers comprehensive maintenance features. You can enter the SN to query maintenance information, submit trouble tickets, request spare parts, and track their progress.

### Does HiKnow offer direct communication with experts?

Yes, the Community feature in HiKnow allows you to communicate with Huawei experts, partners, and customers. You can share technical content, seek help, and learn about technical topics.

### How can I access product documentation through HiKnow?

HiKnow helps users quickly obtain product documents, tools, cases, bulletins, product videos, online classes, and Info-Finder to enhance product understanding and support.

### Is HiKnow available on multiple devices?

HiKnow is supported on iPhone, iPad, and iPod devices, making it accessible for users across various Apple mobile platforms.

### How often is HiKnow updated?

The latest version of HiKnow is 12.1.8, and it was last updated on May 8, 2026. This indicates a commitment to regular updates and improvements.

### What is the age rating for HiKnow?

HiKnow has an age rating of 17+, suggesting it is intended for mature users who require access to enterprise-level business and technical support services.

### Does HiKnow have ads?

No, HiKnow does not contain advertisements. It is a free application designed to provide a seamless service and support experience without interruptions.

## Version history (last 5 releases)

### 13.0.1 — 2026-08-06

1. The Help Center function is added to the Me page of the app.
2. [Scenario-based learning] Added precise recommendation scenarios.
3. [Delivery]  PSD quality inspection and spot check now include a local draft function.
4. Fixed some known issues.

### 13.0.0 — 2026-07-10

Huawei hiknow App Upgraded to Huawei O3 App

1. Added Task Center to ensure no important tasks are missed.
2. The ""Me"" page has been moved to the top right corner of the home screen.
3. [Delivery] Added ""Delivery Assurance Meeting"" type issue tickets.
4. [Learning & Certification] Added PM/QA certificate acquisition.
5. [Documentation] Added quick reference for key specifications on the Datacom product overview page.
6. [Scan] One-tap sharing of scan results is now supported.

Fixed some known issues.

### 12.1.9 — 2026-06-05

1.[Spare Parts] Experience completely upgraded for faster searches.
2.[Document Sharing]  Downloaded documents now support one-click sharing.
3.[Community]  Added O3 Community Rewards entrance on the "Me" page.
Fixed some known issues.

### 12.1.8 — 2026-05-08

1. [Product Documentation] Upgraded with a new product quick search feature.  
2. [Warranty Query] Enhanced experience – warranty info can now be shared via multiple channels.  
3. Added tools including IP address planning assistant, storage specification query, and storage networking assistant.  
4. [PSD] Support quick copy of contract number.  
5. Support modification of personal account information such as email address.  

Fixed some known issues.

### 12.1.7 — 2026-03-30

This update from Apple will improve the functionality of this app. No new features are included.

1. Multiple roles and functions are integrated on the partner homepage, making operations more convenient.
2. The "Tools" entry is added to the bottom navigation, making it easier to find tools.
3. The "Device Registration" feature now supports automatic association of the parent SN by scanning the child SN.
4. The "My Spare Parts" function now supports automatic address recognition when an address is pasted.

Fixed some known issues.

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## More apps by Huawei Technologies Co., Ltd.

- [AnyOffice Agent](https://appshunter.io/ios/app/anyoffice-agent/id590414718)
- [Huawei Technical Support](https://appshunter.io/ios/app/huawei-technical-support/id732696082)
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- [FusionAccess](https://appshunter.io/ios/app/fusionaccess/id852085857)
- [LinkHome](https://appshunter.io/ios/app/linkhome/id930339930)

All apps by Huawei Technologies Co., Ltd.: https://appshunter.io/developer/373041363

## Related topics

[huawei appgallery](https://appshunter.io/ios/topics/huawei-appgallery)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*