# Huawei Technical Support

> Technical support and product information for carrier customers. (iPhone/iPad app by Huawei Technologies Co. Ltd..)

- Source: https://appshunter.io/ios/app/huawei-technical-support/id732696082 (this page in markdown: same URL + `.md`)
- Developer: [Huawei Technologies Co. Ltd.](https://appshunter.io/developer/373041363)
- Category: Business
- Price: Free
- Rating: 4.27/5 from 11 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 21 MB
- Languages: English, Chinese
- Released: 2014-02-04
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/huawei-technical-support/id732696082/reviews.md

## What is Huawei Technical Support?

Huawei Tech Support App provides carrier customers with product documents and technical support. It allows you to view product documents, find support cases, post questions in forums, scan barcodes or use AR apps to view product information, and use built-in apps to improve work efficiency.

 

Feature Highlights:

1.       Scan: Obtain device materials including documents and component details by scanning a device barcode.

2.       iKnow: Find quick answers to product related questions.

3.       Videos: Watch videos related to products.

4.       Products: View documents, cases, videos, threads, alarms, and tools by product or product line.

5.       Forums: Post questions and view threads integrated from Huawei Interactive Cloud.

6.       AR Center: View AR apps by product, and download, install, uninstall, and write reviews of them.

7.       Functions: Find all built-in tools and tap Obtain to add frequently used ones to the home screen.

8.       Search: Tap the search icon on the home screen and enter keywords. Matching documents, cases, videos, threads, and bulletins will be displayed.

9.       My Products: Add products and sites and manage maintenance items for sites regularly.

10.   Bulletins: Keep up with app updates.

11.   Messages: Check product updates, software request progress, items pending maintenance, service requests, on-site support, spare part requests, and activity recommendations. Turn on or off a notification in Notification Settings.

 

Contact Us

For any questions or suggestions about this app, please tap Me > Help/Feedback > Feedback or email us at supportmaster@huawei.com.

## Key features

- Scan barcodes for device information
- Access product documents and videos
- Post questions in community forums
- Utilize built-in tools for efficiency
- Manage maintenance items for products
- View AR apps and product information

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/huawei-technical-support/id732696082/reviews.md

### 5/5 — Отзыв о приложении

*2022-10-30, version 5.8.9*

Приложение очень интересное и затягивающее. Если вы думаете нужно ли оно вам,то не думайте,а скачивайте. Оно содержит много интеллектуального контента. Также,вы можете проверить свою удачу и выиграть деньги. Я очень советую это приложение!

## Frequently asked questions about Huawei Technical Support

### What is Huawei Technical Support?

Huawei Technical Support provides carrier customers with product documents and technical support. It allows users to view product documents, find support cases, post questions in forums, and scan barcodes for product information.

### How can I get product information with Huawei Technical Support?

You can get product information by scanning a device barcode to obtain materials including documents and component details. The app also allows you to view documents, cases, videos, and threads by product or product line.

### Does Huawei Technical Support have ads?

The provided data does not specify if Huawei Technical Support contains advertisements. However, its monetization model is listed as free, suggesting it may be ad-supported or offer in-app purchases.

### How often is Huawei Technical Support updated?

The latest version of Huawei Technical Support is 5.9.1, and it was last updated on June 22, 2023. This indicates regular updates to improve functionality and address issues.

### What devices is Huawei Technical Support compatible with?

Huawei Technical Support is available for iPhone, iPad, and iPod devices. It is designed to support a range of Apple mobile devices.

### Where can I find help or provide feedback for Huawei Technical Support?

For questions or suggestions, you can tap 'Me > Help/Feedback > Feedback' within the app or email supportmaster@huawei.com. This allows direct communication with the support team.

### What are the key features of Huawei Technical Support?

Key features include scanning barcodes for device info, accessing product documents and videos, participating in forums, using built-in tools for efficiency, and managing maintenance items.

### What is the age rating for Huawei Technical Support?

Huawei Technical Support has an age rating of 4+, making it suitable for a wide range of users. This rating indicates it contains minimal or no mature content.

## Version history (last 3 releases)

### 5.9.1 — 2023-06-22

1. Fix some known bugs

### 5.9.0 — 2023-05-09

1. Login adaptation IDaas2.0
2. Adapt to iOS16
3. Fixed known issues

### 5.8.9 — 2022-09-28

1. Huawei Unified Scan Service Version Upgrade
2. About Page Display Collection Personal Information List

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All apps by Huawei Technologies Co. Ltd.: https://appshunter.io/developer/373041363

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*