# Hubtel: Bills, Food, Groceries — user reviews > 70 indexed App Store user reviews of Hubtel by Hubtel Limited, rated 4.60/5 from 3,796 ratings. - Source: https://appshunter.io/ios/app/hubtel-bills-food-groceries/id1276144206/reviews - App overview in markdown: https://appshunter.io/ios/app/hubtel-bills-food-groceries/id1276144206.md - Rating breakdown: 5★ 2,966 · 4★ 362 · 3★ 225 · 2★ 100 · 1★ 143 ## What do users think of Hubtel? Overall sentiment: negative **Pros** - 👍 Good customer service - 🚀 Very efficient - 🚀 Convenient and easy to navigate - 💡 Impressive app features **Cons** - 🐛 Buggy app with frequent crashes - 🐛 Unreliable payment processing - 🐛 Inconsistent UI updates making the app harder to use - 🐛 Delivery issues like late or cold food - 🐛 Lack of transparency with order tracking - 🐛 Inability to delete account **Commonly reported bugs** - Login/signup issues - Problems with mobile money verification - Incorrect pricing displayed in the app - Delivery location not available in certain areas - Messaging/SMS features not working as expected **Most requested features** - Add option to customize notification settings - Improve search functionality to find specific restaurants and menu items - Implement cash on delivery option - Automate location detection to avoid manual changes - Add images of menu items ## Newest reviews (13 of 70) ### 2/5 — This App is built as a Criminal App. *2026-04-17, version 9.4.77* If you order something and they cancel the order they’re lock the money on the app unless you use it to buy something in the app and that’s Total Nonsense ### 2/5 — Ordering from a different location *2026-02-15, version 9.1.25* I understand the need to inform customers of a lengthy distance when ordering food but barring foods simply because they aren’t exactly near them is a bit of a waste for the app. To order something from tech to bantama is impossible and I find that a tad bit ridiculous please. There should be room to order for someone else at a different location or even yourself if need be. Could you kindly add a feature to help with this problem? Thank you. ### 4/5 — 4/5 *2025-07-06, version 8.3.1* Very good app, I love it... But, not being able to monitor your order is quite frustrating. Note that these are edibles, and customers need to be able to track these riders without any difficulties so do well to work on your map for easy tracking of riders. Aside that, the app is excellent. ### 1/5 — Terrible interface *2024-12-22, version 8.0.159* It seems your UI team goes out of its way to make it harder to tell which Restaurants are available with each update, with the most recent update being the worst. Change for change’s sake. Just create a tab where *all* available restaurants show up like it used to ### 4/5 — You can’t send sms on the app now? *2024-12-14, version 8.0.103* SMS disappeared after latest update ### 2/5 — Something no one is talking about *2024-12-08, version 8.0.103* Is this app for trading and delivery or it’s only for delivery, because I’ve tried about four times putting different kind of new visa cards but I’ve never had my money in my account before and I don’t know how this works or should be done because I’ve done everything they ask me to do before putting my valid card but I still get no money….when I enter in a new site they now tell me the new card is old now, hubtel tell me how my card became old in just a second with me getting any benefits from the bought card..please reply me to this ### 1/5 — Payment status issues and locational distress *2024-09-14, version 7.0.857* This is the first time I’m using it. The amount I need to pay has been deducted from my account but I haven’t received confirmation and they keep telling me it’s being processed. I have refreshed it over 100 times. I also can’t find the option to confirm my location ### 1/5 — Fake fake scams *2024-09-03, version 7.0.809* Can’t even delete ur account This app is just so rubbish don’t sign up ### 1/5 — Delay *2024-08-17, version 7.0.631* Longer time to receive OTP codes or arrives late ### 1/5 — why don’t you take cash *2024-07-20, version 7.0.548* i don’t know why you menners no dey take cash?why the cash juju dey inside?you menners for shun that thing e never dey ### 1/5 — Doesn’t allow Cash *2024-07-13* App is bugged. Doesn’t verify Ghana card and doesn’t take cash for delivery. ### 1/5 — The service was bad today *2024-02-10, version 6.0.1118* I entered my momo pin several times but i couldn’t pay for what I ordered ### 1/5 — Was good at the beginning *2023-08-26, version 6.0.567* I think updates are the problems we are facing these days. This app was working better from the beginning ## Most critical reviews (10 lowest-rated) ### 1/5 — Refund *2026-08-21, version 9.8.21* Please I ordered food and it got cancelled and I haven’t received my refund ### 1/5 — Delivery takes too long *2026-07-12, version 9.6.57* I don’t know if it’s just me but the delivery riders on this app take soo long after they pick up your food. It’s as if they run their own errands before coming to you. I’ve stopped using the app and I’ve switched to calling the restaurants myself and having a Yango deliver the food to me. It’s a lot faster and cheaper this way. ### 1/5 — Very unprofessional *2026-06-23, version 9.6.45* Couldn’t you have cancelled my order earlier but you had to let me wait for two solid hours before cancelling it? You could have cancelled it right when there was an issue, why did I have to wait two entire hours before you cancelled it? In your opinion, do you think that was fair or professional???? Terrible terrible service ### 1/5 — Scam alert. !!! *2026-06-08, version 9.6.7* Hubtel and pay small small are scam very scam my money is in my account and they don’t want to allow me withdraw it ### 1/5 — Stolen/Unclaimed Refund *2026-06-04, version 9.6.7* These guys are one useless and crook company. I ordered for a wine with their loan offer and the order was cancelled yet I was put into debt and deducted money from my account. I’ve called customer care more than 3 times all to no avail, refund me you idoit pigmatic fools ### 1/5 — Never order from Hubtel *2026-05-01, version 9.4.116* This is the worst app to order food, the drivers take more than one order so it can sometimes take over 2 hours to receive your food and when you contact Hubtel they say the driver is on their way and close the ticket so you can’t respond or create a new one. When you greet them without evening telling them why you’re contacting them they close your ticket. ### 1/5 — Your app now focuses more on bills payment, rather than food. We are on this app because of food. *2026-04-19, version 9.4.77* Please the main reason why we downloaded your app is to order food but your focus is now on bills payment(electricity, water, Momo etc )such that we can’t even use your app anymore to order food. You’ve lost focus. ### 1/5 — Zero Accountability *2025-08-29, version 8.8.21* Delivered my food late and cold and gave a flimsy apology of how sorry they are. ### 1/5 — Food *2025-03-18, version 8.0.315* The system is not working ### 1/5 — Transaction *2025-01-12, version 8.0.159* Delete my transactions ## Most praised reviews (10 highest-rated) ### 5/5 — Tell me the name of the park I *2025-11-28, version 8.11.27* Ma hat sich in diesem Fall (463) Jahre You Yea Ehe I der können Sie sich bitte noch einmal kurz ### 5/5 — Late to the party *2024-11-01, version 7.0.898* I just downloaded the app and I must say I’m impressed ### 5/5 — Good customer service *2024-09-03, version 7.0.809* I like the fact that customer service calls and very quickly too about any situations with the order. It’s very professional. ### 5/5 — Good, good! *2024-04-18, version 7.0.178* Good.👍 ### 5/5 — Top notch app *2024-03-27* Kinda a pretty fascinating app appreciate their service will help in my stay in Ghana ### 5/5 — 5 star *2024-03-04, version 7.0.12* Very efficient ### 5/5 — Location *2023-09-30, version 6.0.766* Why isnt your location automated ? Do we always have to change our location?? Kindly automate it please ### 5/5 — IMPRESSIVE *2023-05-09, version 5.6.34* I’m Impressed by your app and it’s features. I’m still exploring it. I haven’t been disappointed so far. 💯✅ ### 5/5 — Not recommended *2023-04-29* They have a set of unserious riders and customer service is very poor ### 5/5 — Good app *2023-01-30, version 5.5.4* It really help --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*