# Hughes Mobile Banking — user reviews > 53 indexed App Store user reviews of Hughes Mobile Banking by HUGHES FEDERAL CREDIT UNION INC, rated 4.78/5 from 3,899 ratings. - Source: https://appshunter.io/ios/app/hughes-mobile-banking/id667033759/reviews - App overview in markdown: https://appshunter.io/ios/app/hughes-mobile-banking/id667033759.md - Rating breakdown: 5★ 3,456 · 4★ 262 · 3★ 60 · 2★ 22 · 1★ 99 ## Newest reviews (13 of 53) ### 3/5 — Please Update More Often *2023-09-05* The app runs okay. Some of the menus don’t work well or not at all. Please fix the “internal system error” issue. It pops up every time I do anything in the app. The developers really need to update this app more often. The last update as of today (9/5/23) was 11 months ago. That is unacceptable. My other banking apps are updated at least twice a month. ### 3/5 — Mobile deposits NEVER take the check *2022-12-19, version 24.1.2* I’ve tried so many times with so many checks. The photos just don’t work. You have to go into the bank to make deposits, and since you write “for mobile deposit only” on the back, they make it really hard to deposit in person. NOT GREAT SERVICE. ### 2/5 — Super buggy and logs me out very often. Doesn’t let me log back in *2022-09-01, version 24.1.0* Kinda disappointed they haven’t fixed this issue. I read comments like three years ago having the same issue. Please fix this. Super annoying. ### 4/5 — Hughes Banking App *2022-08-20, version 24.1.0* I’ve been with HFCU for 20 years. When they created their smart app, I was thrilled!! It makes my life easier in the busy world we live in. Occasionally, the app will reset, wiping user name and passwords. I could NOT be happier that Hughes offers this app to its’ members. Thank you HFCU!! ### 4/5 — Auto loan payment $$ amounts are not available *2021-11-19, version 20.61* Good app, however the monthly $$ payment amount for Auto loans are not listed in the app. You have to login to the website to see them. Small annoyance, but annoying nonetheless. Hello developers 🖐 next update please!😊 ### 2/5 — Difficult to pay bill. *2021-08-27, version 20.60.1* It took me a while to figure out how to pay my auto loan while navigating through the app. I got used to that, even though they have you create a second log in account inside of the initial one you use to sign into Hughes (go figure) now they are charging a $5 convenience fee to pay my bill. I think that is unacceptable. ### 5/5 — For the Most Part Good App *2021-03-26, version 20.57.1* I keep my money here and I feel this app works pretty well most of the time. It has glitches when it doesn’t work but it is fixed pretty quickly. I wish it let me organize & name my accounts. It used to. ### 5/5 — Finally an app that does it all! *2021-03-24, version 20.57.1* I have multiple HFCU accounts, so it was great to finally have one app that ties them all together! Everything works great. And the check deposits and Zelle payments are just icing on the cake! ### 5/5 — Very user friendly *2021-03-22, version 20.57.1* I love how I can easily see my total funds as well as track my spending and adjust my categories. They did a great job with this app. ### 5/5 — All in one! *2021-03-01, version 20.57.1* I did not use the Hughes app so much as I do now that I discovered I can connect all my accounts and view all my balances on one screen. This is excellent to have. ### 5/5 — Ease *2021-02-28, version 20.57.1* Can check multiple accounts with ease along with making transfers between accounts. ### 5/5 — So easy! *2021-02-13, version 20.57.0* Easy to use and understand, with a nice layout and background. I am able to check and transfer money with ease as well as an easy way to request a new loan and other services! I’m loving this app! ### 5/5 — Wow *2021-02-05, version 20.57.0* The app has come along way since I last had an account a few years ago. Big reason I came back was because of the rework. Thank you for listening and caring enough to come into the new century when it comes to app technology ## Most critical reviews (10 lowest-rated) ### 1/5 — Annoying buggy app *2023-09-22* App is buggy. I connected my external bank account once. when I decided I didn’t want it on this app, I disconnected it but it still shows up with old info. There is no way for me to “remove” it. So frustrating. The only way for me to not see it is to switch the hide toggle because the close account feature doesn’t work. The most annoying part, is I have to do this EVERY time I log in. ### 1/5 — Very frustrating app *2023-01-24, version 24.1.2* You have to login using a user name and password, then when you want to pay a bill it requires you to type in your email and another password. The “express pay” option requires your first and last name, account number and a security question so I’m not sure how that’s faster or more convenient. Of all my banking apps this is by far the most inconvenient and frustrating. ### 1/5 — Never Works! *2023-01-23, version 24.1.2* The worst app. I would give 0 stars if I could. It’s worked *maybe* twice for me. I always have trouble logging into my account even after updating my password. I’m able to log in via my computer without any problems, but when I try to log in through the app it always gives me “authentication failed”. It’s a completely useless app. Do not recommend. ### 1/5 — No option to pay Car loan bill??? *2022-11-28, version 24.1.2* I only have a car loan with Hughes FCU. I see that in my app. I go to click on that account and it shows me many details EXCEPT the important stuff, (due date, amount due, link to actually pay the loan). There literally isn't an option to pay it on the app. Like how confusing can that be? Every other app, you click on the credit card/loan account, one of the first options is to "Pay amount due". It's very frustrating how complicated an app is making it to pay a simple loan payment. At least provide instructions or a link within my loan profile page on how to pay it. It's ridiculous. ### 1/5 — This app is horrible! *2022-09-17, version 24.1.2* You cannot access your credit card info. When you go into card management you should be able to see the interest-rate that you have on your credit card and you cannot. I file requests through the branches and through customer support and they still haven’t changed it and it’s been two years plus. I’d give 0 stars if I could. ### 1/5 — Tried to report my card stolen *2021-05-10, version 20.59.0* I called and tried to report my card was stolen and I was transferred and then transferred again kept asking certain questions about my Social Security number they could not pull up my account I’ve been coming to you guys for a while now tried to tell him that I wanted to close my account and they kept telling me that I needed to add that I can get these discounts and all the stuff I want to close my account for my credit card I do not want another one that has a chip if you do not have anything that does not have a chip then I do not wanna have an account with you guys I’m sorry but this is not OK ### 1/5 — Ready to switch banks over this lame app *2021-04-03, version 20.59.0* Why are they adding dashboards and taking away basic features like a running account balance? You also get random failures and error messages on launching the app with the iPhone. This app and the website were a lot better 2 years ago. Every new release adds new marketing services and removes actual functionality. I am guessing the next release will have banner ads. I thought Credit Unions were for the community?? ### 1/5 — You messed up *2020-08-27, version 20.49.3* This app was good at its earlier stages then you tried to improve the aesthetics of the app and ending up ruining it. Pending transactions no longer show up, it takes days to get an accurate read on my account and same goes for deposits. Go back to the previous version. It may not have the “pretty” pictures in the background but it sure does work better than this ### 1/5 — Won’t allow access *2020-07-18, version 19.49.3* Suddenly, with a new update, I can no longer look at my account info on the app on weekends, or if the branch is closed. How is this helpful? I now have to log into the website, answer a bunch of security questions, and then I can access my info. I’m not the only one this is happening to either. It needs to be fixed. ### 1/5 — Still clunky *2020-06-27, version 19.49.3* This has the potential to be a really good app. I’ve tried making transfers from my checking to savings at least 5-6 times and it won’t let me. I’ve also tried to deposit checks at least two times and it won’t let me - error. It just says to contact my financial institution if it keeps occurring. Well I don’t have time to get on the phone and wait 10 minutes to speak to someone that probably won’t help solve my problem anyways. ## Most praised reviews (10 highest-rated) ### 5/5 — Very Intuitive App *2023-05-25* I’m an 80 yrs young individual . I bank at this institution and with USAA. Both of these institutions have many strengths; the one I like best is the Hughes On-Line Banking App. As a first time user I found the apps deposit feature very straightforward and intuitive. As a second time user I know that the check was successfully deposited into my account, and it only took 5 minutes while sitting comfortably at home. MBM ### 5/5 — I don’t understand why they don’t take gift cards with money on them that’s unbelievable *2022-12-29, version 24.1.2* I don’t understand why they don’t take gift cards with money on them that’s unbelievable it’s the same as cash ### 5/5 — App Experience *2022-11-29, version 24.1.2* Easy to use, love the face recognition easy login. Haven’t experienced any bugs or glitches since I started using it. I am happy knowing I can go here and take care of all my needs. ### 5/5 — Hughes app *2022-09-29, version 24.1.2* I think this app is user friendly and easy to access all your needs quickly. ### 5/5 — Easy App to use *2022-08-10, version 24.1.0* I’ve never had any problems with the App. It’s plane and very simple to navigate. Facial recognition I’m sure helps logging in (because we all have fat filters at times!) The customer service at the branch level was wonderful and they go the distance to help you with whatever your needs are. All and all, I’d rate you guys a 10 if possible! ### 5/5 — Awesomely awesome Credit Union! *2022-04-09, version 24.1.0* I’m so happy to be with a up to date Credit Union not only treats you rights but calls and make sure you’re ok with everything.. thank you for helping my family and I on refinancing our vehicles. ### 5/5 — Good app *2021-08-26, version 20.60.1* I use this a lot. Works great. And they are a great Credit Union as well. Have had them as my main banking for years! Highly recommend. ### 5/5 — Iloilo *2021-07-23, version 20.60.1* Easy access to the account, also it's linked to my other account. ### 5/5 — Customer service *2021-05-15, version 20.59.0* I would like to take this opportunity to say thank you to Andy and customer service he goes beyond and way above his job description to make sure that his customers and members are completely serviced it taken care of I spent an hour with him on Friday on the phone with another credit union in order to get the situation straightened out that was happening to my payments he offered to check on it once a month for me to make sure that the payments were getting made and he was also making sure that it got transferred from my savings accounts to my loan accounts out of all the years that I have been with this other credit union which is been over 25 years I have never received a service from them and I have received from Hughes federal credit union in Tucson thanks once again for the above and beyond service Andy very personal thank you ### 5/5 — Comprehensive and easy to use *2021-04-23, version 20.59.0* It took a little bit to learn but very comprehensive and easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*