# HugMe-Physical & Mental Health — user reviews > 205 indexed App Store user reviews of HugMe by Shenzhen HTY Information Co., Ltd., rated 4.16/5 from 3,219 ratings. - Source: https://appshunter.io/ios/app/hugme-physical-and-mental-health/id6463097366/reviews - App overview in markdown: https://appshunter.io/ios/app/hugme-physical-and-mental-health/id6463097366.md - Rating breakdown: 5★ 2,268 · 4★ 247 · 3★ 132 · 2★ 96 · 1★ 476 ## What do users think of HugMe? Overall sentiment: negative **Pros** - 🚀 Convenient heart health monitoring - 🌙 Helpful white noise feature for sleep - 📊 Detailed health data and insights **Cons** - 🚫 Misleading advertising about features - 🤖 Inaccurate measurements and readings - 💰 Expensive subscription, poor value **Commonly reported bugs** - Inconsistent heart rate readings - Syncing issues with Apple Watch - Subscription cancellation problems **Most requested features** - Blood pressure monitoring - Blood glucose tracking - Customizable user profiles ## Newest reviews (11 of 205) ### 2/5 — Watch the charge! *2025-03-28* I was charged for the premium, cancelled and it said I had a couple of days left. Went to try and use it and it was trying to make me pay before it would let me use the app! So, I am out the $10. Not worth it! ### 2/5 — Plain APP *2025-03-25* It doesn’t do much! The only thing the app does for you is check your heart rate!! The rest is manual and all you do is type in your BP and your blood sugar every time you check your vitals. You can do that with your watch and notepad! ### 3/5 — Rip off *2025-03-13* False advertisement to get your money. It’s not a cut. And mislead you into downloading other apps that they say are free but later you are charged for. Half the time the app doesn’t work. Paying $40 for an u correct heart rate. Want my money back **Developer response:** Dear User, Thank you for your feedback. We sincerely apologize for the inconvenience caused to you by the measuring process in our app. We are always working to improve the efficiency of the features and appreciate your patience. If you need more information or help, you are welcome to submit your comments or questions by visiting the ""Settings"" menu of the HugMe app and clicking the ""Feedback"" option. We value your opinions and are eager to learn how we can improve your experience. Thank you for your support and cooperation. HugMe Customer Support Team ### 1/5 — Ridiculous Premise, Unwieldy Interface, Waste of Time - Deleted *2025-02-19, version 3.2.4* First, they advertise that you no longer need to use a needle stick to test blood sugar. I thought that was odd, but thought I would give it a try. Well, you still need a needle to check your glucose levels. The only thing that I could figure out with this very cluttered interface is that it can take your pulse using the camera. Otherwise, you have to manually enter all of the health data. and I guess it warns you when something is wrong. And for this they want $40.00 a month ($9.99)a week. Frankly, it looks interesting, but the interface actually get in the way of anything practical. I paid $.29 to try it out and I’m deleting it now. ### 1/5 — Deceiving *2025-02-18, version 3.2.4* It's only checking for heart rate. Not worth it. ### 1/5 — Fake, misleading *2025-02-16, version 3.2.4* Ad claims functions app does not have. Says it tests for blood sugar, but does not. ### 1/5 — FAKE! *2025-02-15, version 3.2.4* The ad said check your blood sugar using your phone’s camera. It even has a photo of a finger on the camera lens. It’s fake - the app does not measure blood sugar in any way. Lies! ### 4/5 — Ok *2025-02-14, version 3.2.3* Nice ### 1/5 — Not worth it. My watch does all of this and more *2025-02-14, version 3.2.3* Does not measure diabetes like advertised. ### 1/5 — Does nothing it says *2025-02-12, version 3.2.3* It measures your heart rate (maybe). Paid 19.99 and the same exact results show and nothing changes and it does not allow you to get new readings with your fingers over a camera. Not happy!! ### 1/5 — bad *2025-02-12, version 3.2.3* Commercial claims it is free, it is not. Full of redirecting to different websites, it is not safe. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not What I Expected *2025-02-27* Their ad makes it seem as though you can record your blood pressure and sugar via the camera lens. Instead I get no option for that, but can enter those values manually. That’s not useful. Also, the app is riddled with the typical Chinese grammatical and spelling errors. Watch faces are extremely cheesy. This is what amateur hour looks like, folks. **Developer response:** Dear User, We regret any confusion caused regarding the capabilities for blood sugar measurement within our app. Currently, HugMe is designed to record only blood pressure and oxygen levels, adhering to Apple's stringent policies. Recognizing the critical importance of monitoring blood sugar, we are diligently evaluating the potential to incorporate this feature into an upcoming update. If you need more information or help, you are welcome to submit your comments or questions by visiting the "Settings" menu of the HugMe app and clicking the "Feedback" option. We value your opinions and are eager to learn how we can improve your experience. Thank you for your support and cooperation. HugMe Customer Support Team ### 1/5 — What a joke *2025-02-26, version 3.2.5* This app is a gimmick. Do not download. I wanted to see how it was and nope. Not work the time not as advertised ### 1/5 — Bad app *2025-02-25, version 3.2.5* This app does not accurately take my blood pressure ### 1/5 — You don’t care *2025-02-24, version 3.2.5* I want out ### 1/5 — Total Bunk, Trying to Cancel *2025-02-24, version 3.2.5* This app is garbage. I have high blood pressure, yet it says my BP is 120/80 each time. It does not measure blood sugar as it seemed to suggest. Please tell me how to cancel this and get reimbursed for my $39.99. I cannot find anywhere on the app that tells how to cancel. ### 1/5 — Review *2025-02-22, version 3.2.4* Totally rubbish app ### 1/5 — Scam so misleading *2025-02-21, version 3.2.4* Tried it two days after signing up! It’s of no use. I asked for refund and to cancel Subscription yet I get no response! ### 1/5 — It still doesn’t work. *2025-02-21, version 3.2.4* Using it for few days the blood pressure measurements were still 120/80. Showing how to put finger on one camera lens but using the other. The flash light was on but it’s useless. ### 1/5 — False ads *2025-02-20, version 3.2.4* False advertising. Does not measure advertising glucose ### 1/5 — False & FAKE! *2025-02-19* This app is nothing but a bunch of ads and false information! I checked my heart rate etc prior to using this app and it was completely different from what this app said. It makes you think it’s working and measuring your heart rate but ITS NOT! They’re just taking peoples money (who ever pays to upgrade) giving false information on people’s health and they should be sued ## Most praised reviews (10 highest-rated) ### 5/5 — Very Helpful App *2025-03-14* The information provided with the app helps me better understand the importance of my heart and to be more mindful of my daily activities. It also helps me take small steps towards a healthier lifestyle. ### 5/5 — Good app *2025-03-08* You have a typo on your result screen. *Pluse* or Pulse? I didn’t know where else to contact you You’re welcome. 💕 ### 5/5 — Very informative *2025-02-25* This app is quite informative especially for those with health problems but it is also very useful for people who have no known medical conditions or symptoms. It could help identify underlying conditions and prevent a catastrophic event. ### 5/5 — And the beat goes on! *2025-02-24, version 3.2.5* This app allows me to monitor my health while on the go. Thanks for the hug… ### 5/5 — So far so good *2025-02-21, version 3.2.4* Seems to work well, worth the $ ? we shall see ### 5/5 — Great *2025-02-20, version 3.2.4* Love this happen ### 5/5 — Aura *2025-02-20, version 3.2.4* It’s amazing ! ### 5/5 — The best app for me right now., *2025-02-15, version 3.2.4* The most amazing thing I’ve ever seen ### 5/5 — Very good service *2025-02-14, version 3.2.3* Good reviews ### 5/5 — Lady B *2025-02-11, version 3.2.3* 2 heart attacks . Keeps me honest with Dr. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*