# HUGO CAM — user reviews > 30 indexed App Store user reviews of HUGO CAM by ShenZhen LiZhongXiang Technology Co., Ltd, rated 2.84/5 from 62 ratings. - Source: https://appshunter.io/ios/app/hugo-cam/id1397274770/reviews - App overview in markdown: https://appshunter.io/ios/app/hugo-cam/id1397274770.md - Rating breakdown: 5★ 17 · 4★ 8 · 3★ 8 · 2★ 6 · 1★ 23 ## Newest reviews (10 of 30) ### 2/5 — Update to iOS 13.2.2 *2019-11-14, version 1.8.3* This need a update to IOS 13.2.2 . The camera don’t allow me to see my previous recordings ### 2/5 — Great...when it works... *2019-09-23, version 1.8.1* The camera itself is awesome. The app, however, never wants to load the live video feed. Constantly having to refresh it and maybe 1/20 times I’ll get lucky and it will work. Even when it’s on the same WiFi connection. ### 1/5 — Will not bind *2019-09-06, version 1.8.1* It will not accept the correct password. I have tried 50 times. The phone app and router are all right next to each other also. I needed this to monitor a very ill family member. ### 2/5 — Fix the crashing! *2019-03-11, version 1.6.5* Would’ve given this 3-4 stars cuz it always worked well until the second to last update. It started crashing as soon as it opens. I was excited there was another update today but it still crashes as soon as it opens!! Please fix this! ### 1/5 — Okay camera but software issues *2018-11-25, version 1.1.2* The camera worked great at first. But every time IOS updates on my iPhone the camera stops working. It will freeze. They do not update their software enough for this to be considered reliable. Stay away until they fix this. ### 1/5 — Frustrating *2018-11-17, version 1.1.2* I bought this camera off amazon to use while I’m at work to keep an eye on my dogs. I set the camera up which I had no issues with. The issue I have is with this app. It is not connecting or letting me do anything and it automatically exes itself out every time. I am VERY disappointed and will be returning the camera because of this. ### 1/5 — There is no sound when you speak on the phone there’s no sound in the camera *2018-11-13, version 1.1.2* Horrible picture quality ### 1/5 — New Update Just Made It Worse *2018-10-12, version 1.1.0* So Checked My Camera This Morning It Was Working Perfectly Fine. Seen That There Was A Update, Decided To Update. Now My Camera No Longer Works On The App, This Is Beyond Irritating. ### 1/5 — Frustrating... *2018-10-12, version 1.1.0* The connection always fails after you leave the screen and try to reopen it. Which means you have close the app and restart it. We use the camera as a baby monitor so it’s annoying having to do this every time we want to check in on our child. Makes me wish we bought a different camera... ### 1/5 — NOT GOOD *2018-08-20, version 1.0.7* BIG PEACE OF CRAP It’s so funny how every time I come up with a nickname is already taken because I’m giving you a real turn off all review ## Most critical reviews (10 lowest-rated) ### 1/5 — Network down? *2021-08-12, version 1.8.5* Connection failed every time trying to access the camera .. any idea why? ### 1/5 — No longer awesome. Thumbs down. No support available *2021-08-05, version 1.8.5* Bad investment. ### 1/5 — Stopped working *2020-05-14, version 1.8.5* I can no longer watch video live and no amount of resetting or uninstalling and reinstalling does anything. Super lame. ### 1/5 — Not working anymore *2020-05-13, version 1.8.5* Camera does not give live feed anymore... ### 1/5 — This is a scam *2020-04-02, version 1.8.5* My camera was working for a couple of weeks and then just stopped. I tried resetting it and it just never connects to any server they have. I’ve sent 10 emails over the course of 5 months and no reply with a resolution at all. They haven’t contacted me or fixed the servers so that I can actually view the camera feed. ### 1/5 — Worst decision I made *2020-02-17, version 1.8.5* I got a new phone and now the device won’t connect. This has been happening for over 3 months. I emailed the support and no one ever response. I need my money back for something that actually works. 🙄 ### 1/5 — Very Flaky Connection *2019-11-20, version 1.8.5* I’m using this app on an iPhone XR and my wife an iPhone 8. Half the time pulling up the live feed doesn’t work at all. It might be less than half honestly. When we’re home it’s slightly more reliable, but not much better. ### 1/5 — NEEDS AN UPDATE, NOW. *2019-11-06, version 1.8.3* Bought the camera and set it up. It worked for all of one day. Next day, I couldn’t get the app to stop force closing. I deleted it and reinstalled it 3x, tried on my iPad, updated the software on my phone and tried again. Nothing. Very sad that I can’t check on my puppy when I’m away from home. Please fix this ASAP. Wouldn’t recommend. Just pay the extra and get a good camera with a good app that works. ### 1/5 — Used to be much better! *2019-11-04, version 1.8.3* I’ve had these cameras for well over a year. I used to LOVE them! Even bought 6! Recently I have a hard time even getting any to load to view and my alerts have gone crazy. Even with nothing taking place, it will alert me every 3 or 4 minutes. Super frustrating!! I’ve ended up unplugging 4 out of the 6 cameras. I might end up throwing them in the trash. Second guessing now why I didn’t buy Nest. This app is terrible now days. ### 1/5 — Doesn’t stay connected *2019-10-12, version 1.8.3* The app is worthless. More poor quality garbage from China. Don’t waste your money. I use it for my newborn kittens and it always disconnects after a few minutes making it worthless. I wish I could get my money back. ## Most praised reviews (10 highest-rated) ### 5/5 — Good 👍 camera *2023-02-23, version 1.8.5* Love the camera you just can’t have 5g anything under works well had five of them all work well had over five years already ### 5/5 — Luv live luv love it *2019-07-13, version 1.7.1* I have no problem with it I have 2 one in my living room and one in my basement and they catch all motions and I can talk ### 5/5 — Best Purchase ever *2019-02-14, version 1.3.0* It took a while to get all the benefits of this camera: audio/video/. I was able to see my property with clear view. The Hugoai CS & Engineers we’re superb- easy to talk too & they took time to listen to my concerns. I am going to purchase 2 cam in the future & hoping that the company could come up of new invention for outdoor camera. ### 5/5 — Can’t get any better for the price! *2019-02-01, version 1.3.0* Get what you pay for. Im overly happy with my $30 cameras and FREE app! ### 5/5 — 5 Stars - little investment - big return *2018-11-08, version 1.1.2* I bought two cameras for around $60 I went with this brand after reading the reviews on Amazon. The cameras are pretty nice build quality and if you have a strong WiFi signal the image quality is also great. The app works fine, yes you have to close out of it in multitasking in order to update the stream but that’s really a small price to pay for how little we actually paid for the hardware (plus this free software). I already force close out of apps that maintain connection (Waze, Google Maps, etc,) so I see this as no different I want to break the stream so I just close out completely when I’m done and it’s ready to be opened again next time. ### 4/5 — Good cameras for the price *2018-10-13, version 1.1.1* The app works well. Alerts me to any motion or activity. I have the camera inside pointed outdoors for cheap surveillance. ### 3/5 — Stopped working *2021-08-05, version 1.8.5* Had this camera for a few years .. for no reason it just stopped working. And i have or had 2 ### 3/5 — Shutting down .. :( *2020-10-20, version 1.8.5* App never updates -- Wifi signal good , camera shuts down & nothing ... ### 3/5 — It’s ok *2019-10-02, version 1.8.1* It’s a good camera for the price but my motion sensor stop recording just pop up pictures ### 3/5 — Camera Echo *2018-11-08, version 1.1.2* When speaking to my family, it echos and it’s annoying and annoying for others to hear that’s close to me. It also doesn’t work through the headset which doesn’t allow privacy while using the camera --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*