# Hugo — user reviews > 65 indexed App Store user reviews of Hugo by Hugo Technologies S.A. de C.V., rated 4.57/5 from 9,658 ratings. - Source: https://appshunter.io/ios/app/hugo/id1186916623/reviews - App overview in markdown: https://appshunter.io/ios/app/hugo/id1186916623.md - Rating breakdown: 5★ 7,921 · 4★ 708 · 3★ 264 · 2★ 120 · 1★ 644 ## What do users think of Hugo? Overall sentiment: negative **Pros** - ☹️ Missing this App - 🤗 Just awesome!! - 👍 Super Easy to Use **Cons** - 🚫 Scam - 🚫 Bad app - 🚫 Not Trustworthy! - 💰 Charged my card without an order - 🚫 Hard to order properly, often never arrives - 🚫 TOO MUCH SPAM - 🚫 Dysfunctional app - 🚫 Lack Professionalism - 🚫 Useless App - 🐛 Crashes when selecting help - ⏱️ 3 hour wait for cold pizza - 💳 Payment Issues - 🐛 Glitchy and Hugo does not return your money - 🚫 Password reset error 2575 - 🚫 Customer service - 🚫 Utter garbagen - 🐛 App stopped working - 🚫 Worst app for delivery in DR - 💳 Payment issues - 🐛 Glitchy app - 🚫 Worst Service Ever - 🚫 Horrible customer service - 🐛 App Crashes on load - 🔒 Aware Credit Card Stolen - 🚫 I can't add a credit card and I can't buy tickets - 🚫 Severe Inconsistent Service - 🚫 Bad decision - 🐛 App NOT working after last update!!! - 🚫 Decepción - 💳 Credit card - 🐛 Many glitches / can't tip - 🚫 Won't let me past the sign up screen - 🐛 Tipping/Propinas - 🐛 They need to improve tracking ! - 🐛 App crashes - 🚫 App wont respond - 🚫 Horrible cx service + app - 🚫 Worst app ever - 🚫 Aplicación con issues pero el servicio es lo peor - 🚫 Bad Customer Service - 🚫 Stole my money - 🚫 It needs a little bit of work - 🚫 Age rating too high - 🚫 Do not use the app! **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Tracking issues - Tipping issues - Crashes **Most requested features** - More places - Add PayPal - Dark mode option - Advanced analytics dashboard ## Newest reviews (18 of 65) ### 2/5 — Cuidado *2023-02-20* Fue genial al principio luego me cobraron un pedido que el restaurante no aceptó y simplemente me cobraron y me dieron créditos, pero ¿y si quieres que te devuelvan el dinero? No, solo en créditos. ### 2/5 — Hard to order properly, often never arrives *2022-08-25, version 4.2.1* I’m on a Caribbean island where this app has proven mostly useless. Even if you get your order placed through the difficult menus, many times the order never even arrives. Not sure why it even exists here. ### 1/5 — Lack Professionalism *2022-08-03, version 4.2* why when I order my food… it takes forever.. and when I call the rider they give me attitude?! Kmtttt!!!! Would not recommend to a soul… y’all give a time for my order.. it takes 100 years to reach….I normally buy stuff I know would be ready Quickly ### 1/5 — Useless App *2022-07-13* Half the time it doesn’t accept my card. I’ll drive over to the store I wanted to use it in and boom, it’s fine. As well as same said store will definitely have in stock what I want but the app will say they’re out. Simple things like beer and napkins. So if you get the day the app allows you to use a card they will more than likely call and tell you they’re out of an item you ordered. Good luck ### 1/5 — Crashes when selecting help *2022-07-10, version 4.1* App crashes when you try to select help with an order ### 1/5 — 3 hour wait for cold pizza *2022-07-03, version 4.0* They told us 60 minute wait time and we didn’t receive our order for 3 hours. And it came cold. This is the worst app. Never again. ### 2/5 — Payment Issues *2022-06-01, version 3.11.6* Everytime I try to order food I have issues using my card I have to be re entering it every minute next everytime I do get to place an order it goes to review then it disappears ### 1/5 — Glitchy and Hugo does not return your money *2022-05-21* The app proved to be very glitchy and I tried connecting with the in-app support after an order did not arrive. After asking them to refund money for that order, they blocked my access to the chat function. I called corporate but it was a dead phone number. Then I emailed corporate but the website stated there was an error as the site doesn’t exist. It seems they have gone to great lengths to make it impossible to reach them and request a refund. If I could give zero stars, I would. ### 1/5 — Password reset error 2575 *2022-05-14, version 3.11.2* Hey geniuses. There’s no way to contact you without logging in. Can’t login because I don’t know the password. Can’t reset the password because I get a stupid 2575 error. PedidosYa 100% ### 1/5 — Customer service *2022-05-09* Pésimo servicio al cliente. Contestan hasta dentro de approx 2 horas. Ni si quiera el comercio se puede contactar con ellos a la hora de resolver un problema. ### 1/5 — Utter garbagen *2022-04-03, version 3.11.1* App doesn’t let you track orders and the support is worse than any other app always on the line waiting up to periods of 30 min also they don’t reimburse you the money os turned to credits which aren’t even able to be tracked use other apps if you can ### 3/5 — App stopped working *2022-04-01* I had been using the app since January here in Europe to buy food and groceries and pay for services back in Central America, but about two weeks ago, after recent updates, the app no longer loads. It doesn’t let me sign in or even type in a phone number. It will just run in an endless loop for a few minutes then load the sign in page but will not let you type anything. It’s a real shame since it had been working flawlessly and it had proven to be a great service. Has anyone had a similar problem recently? I tried reporting it to customer service but that turned out to be useless as they knew nothing about how the app works. Changing my rating to three stars until the bugs get fixed. ### 1/5 — Worst app for delivery in DR *2022-02-13* The ap always have glitches. Restaurants will show they are available but in reality they are not. Your order will get canceled and only give you app credit. The customer service for the app is horrible. The option to tip the driver doesn’t work. Customer Service won’t reply to requests. Overall very dissatisfied the only resin we still use it is becase some of the other apps don’t deliver from our favorite restaurants ### 2/5 — Payment issues *2022-02-10* Customer support needs to improve on getting this issue fixed over the phone or online. I have had several order’s canceled and there is not they can do about it, but having to select item by item again. ### 1/5 — Glitchy app *2022-01-27, version 3.10.0* There are nearly ALWAYS issues ordering with Hugo App. Someone needs to build them an app that actually works. ### 3/5 — The App & Service are excellent *2022-01-27* But there needs to be an option where you can creat your profile via email and then add your phone number. Because I’m trying to log in and it’s not sending me any verification whatsoever. ### 1/5 — Worst Service Ever *2022-01-15, version 3.9.9* I can’t login and I have not gotten any help in over a month. I can’t get a verification number to log in this is crazy!!!!! ### 3/5 — Need to Update that you can change language *2021-11-06, version 3.7.2* It would be good if you could change the language… so you could understand what the messages that pop up say. ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam *2024-05-10* Orders are canceled after waiting for an hour and they still charge your credit card. ### 1/5 — Bad app *2023-09-18* This is my first time trying these up and I’m so mad because I never received my order. Then I waited for two hours and I never get my order I tried to talk to them they left the chat in never answer I don’t recommend this app for people to tried to order for other countries because the still your money ### 1/5 — Good app but doesn’t let me use my credit cards *2023-05-13* The app was good for quite a long time. I travel from the US where I reside to Honduras quite often. Out of the blue I can’t pay with my US credit cards. I use them all around Honduras without any problem. It’s just the app Hugo. Hope this gets fixed cause it ruins the experience. I tried contacting support and blame my credit card companies. I contacted them and they have no idea what they are talking about. So seeing how I can use them all over Honduras without a problem I believe there is a glitch on the app. Hope it gets fix ### 1/5 — Not Trustworthy! *2023-04-26* I had a horrible experience with this app. I was staying in a remote area and checked before booking holiday if I could get food delivered as there is limited to no option where we were. I ordered food the first night and it was delivered without an issue but after that we couldn’t get groceries or anything else, we went a whole day without food on one of these days. On our holiday!! The “help” chat was useless and rude!! Not trustworthy! ### 1/5 — Charged my card without an order *2023-02-14, version 4.2.10* I tried ordering something. It said error. I tried again. It said error. No record if an order on Hugo but two charges to my card. Hugo wont help. Now I have to call my credit card company. Horrible customer service. ### 1/5 — No UK mobile option *2023-02-07* There is no UK mobile option ### 1/5 — Buggy - weird error with payment cards *2022-12-11, version 4.2.8* Seems to accept me adding a mainstream US bank visa credit card and mainstream UK bank card and then gave a weird error when I tried to make orders ### 1/5 — Order canceled twice *2022-10-19, version 4.2.4* I initially ordered from Wendy’s. After waiting close to an hour I was told the order wasn’t accepted. And offered a refund which would take 15days or Hugo credit in my account. I accepted the credit. I proceeded to order a send time from someone else. Same thing. This is unacceptable. ### 1/5 — TOO MUCH SPAM *2022-08-18, version 4.2* App is for but they keep blasting you like 15 times a day with spam! I had to remove it as it is way too annoying ### 1/5 — Dysfunctional app *2022-08-06* Many issues: We are in Jamaica and trying to order food outside the resort Once you figure out United States is not listed as a country in English… estados unitos… then it doesn’t allow you to put in a phone number (cell). Was able to use a friend’s number for some reason after putting in 5 other cell numbers. Originally when it didn’t accept my number I used a hotel employee’s number in Jamaica. This worked. Entered in 3 types of credit card numbers. Amex, debit, and Visa. Didn’t accept any of them. Error message said it was my institutions that rejected them. False. All institutions had no contact from Hugo. At one point, I thought all was good and I ordered food. Order was canceled. When I contacted Hugo, customer service said I was outside device area. Not true. All employees here use the app. I even had a hotel employee select the address / location. Hugo rep wouldn’t listen and rejected my concerns. Also when I made the order, a customer service rep reached out via chat in Spanish. Then redirected me to an English speaking rep who was no help. My wife continued the battle, used a number of a friend,(accepted for some reason), and now the cite is down. Spent 2-3 hours working w this horrible app ## Most praised reviews (10 highest-rated) ### 5/5 — ☹️ Missing this App *2023-11-11* We do need you back here in SAL! The “other” App (yes, the red ones!) is TRASH ! You have made me work with the worst App and Customer services since you sild your company to them 😩! Please come back ! We miss HUGO ! ### 5/5 — ☹️ Missing this App *2023-10-11* We do need you back here in SAL! The “other” App (yes, the red ones!) is TRASH ! You have made me work with the worst App and Customer services since you sild your company to them 😩! Please come back ! We miss HUGO ! ### 5/5 — Just awesome!! *2021-09-01, version 3.6.1* I love love love the customer service and the constant updates throughout the timeframe of having my orders completed. Keep up the good work. ### 5/5 — App NOT working after last update!!! *2021-07-07* I was going to give a perfect 5 star score to this app since it worked just fine and had different options, however, after its last update it is simply not working at all! You press on the icon, it starts loading (supposedly), and then it resets. Seems that your quality control department drop the ball on this new version for iOS. What a shame! Since now I am not able to use the app to get some food delivered! Will update comments and give a better rating once this problem is solved! ### 5/5 — Variedad *2021-04-04* Me gustaría que hubiera más variedad de zapatos y de ropa. No hay mucha variedad. Pero tiene un buen servicio en comida a domicilio. **Developer response:** Hola Juan, gracias por comunicarte con hugo. Cada día estamos mejorando para poder brindarte un mejor servicio. 📲💜 ### 5/5 — Many glitches / can’t tip *2021-03-26* I like the fact you can actually order from anywhere, there are many glitches I spent 2 hours trying to order food, it wouldn’t let choose options then it said you could only schedule a delivery and at the end it said the restaurant was closed .... the most frustrating part was not being able to tip. I know these people make a living of their tips! I contacted support 3 times and they were polite but no help all! I told my family to tip them cash but I would have liked to tip them as well... needs work but it’s getting there . ### 5/5 — This app is pioneering e-commerce in the region *2020-04-13* I’m impressed by the app, never thought a app with such a nice interface and care for the branding and the client can be develope so good in Latin America. Congratulation Guys. (its a shame that another reviewer use the term “salvadorean scammers” that’s sounds very racist it Apple should open the option to report racist comments inside their reviews) ### 5/5 — Sabe a pollo *2019-08-23* Ya dijo ### 5/5 — Improvements *2019-08-05, version 2.45.0* They should add coupons, and the tracking is glitching... but i LOVE IT !!!!!! 🥰🥰🥰 ### 5/5 — Credit Card *2018-11-10* I had to delete the app because it was not working and it removed all my credit cards and when i tried to pay with the new credit card I put in my account, it said I had towait for three days before I could use it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*