# Hui Car Share - Car Rentals — user reviews > 145 indexed App Store user reviews of Hui Car Share by Servco Mobility Lab LLC, rated 4.90/5 from 4,246 ratings. - Source: https://appshunter.io/ios/app/hui-car-share-car-rentals/id1336290143/reviews - App overview in markdown: https://appshunter.io/ios/app/hui-car-share-car-rentals/id1336290143.md - Rating breakdown: 5★ 3,993 · 4★ 125 · 3★ 20 · 2★ 15 · 1★ 93 ## What do users think of Hui Car Share? Overall sentiment: neutral **Pros** - 🚀 Convenient and easy to use - 🚗 Great rental option - 💰 Affordable prices - ⛽ Included gas and insurance - 🌴 Ideal for exploring the island - 👍 Smooth and efficient experience - 🤝 Excellent customer service **Cons** - 🐛 App issues and bugs - 🚗 Dirty or poorly maintained vehicles - 🕰️ Strict time policies and late fees - 🤖 Unhelpful or unresponsive support - 🚫 Limited availability outside Waikiki - 💳 Expensive compared to traditional rentals **Commonly reported bugs** - App crashes or freezes during use - Issues with Bluetooth connectivity and unlocking vehicles - Reservations disappearing or being cancelled without notice - Inaccurate or misleading information in the app **Most requested features** - Ability to extend or modify reservations - More pickup/drop-off locations across the island - Improved app usability and navigation - Better communication and transparency from the company ## Newest reviews (10 of 145) ### 1/5 — Invasive *2025-12-28, version 5.3.1* You need to enter your card number and verify your drivers license BEFORE you can even see what cars are available and how much they cost. It asks for too much personal info before I have even decided if I want to use the service or not. ### 4/5 — App update needed *2025-11-24, version 5.3.1* I love hui it’s easy convenient and awesome to use other than that I think their so could def use some upgrades like being able to change your reservation times and card to pay for it it’s really awesome tho ### 5/5 — Health benefits *2025-11-05, version 5.3.1* This app caused me to lose weight and look better. ### 5/5 — Awesome option! *2025-09-12, version 5.3.1* Would definitely do this again, everything was super efficient with app! Loved this for a day to north shore from Waikiki without hassle of rental company! ### 1/5 — Who designed this *2025-09-06, version 5.3.1* Terribly designed app. Auto booked a car without confirming. Was trying to book a car and texted me I had a car booked for 10 minutes. Support is nonexistent. Don’t download, huge waste of time. ### 5/5 — Easy Car Rental *2025-08-25, version 5.3.1* Very easy to get a car fast. Cars are clean and ready to go. ### 5/5 — Satisfied *2025-08-08, version 5.3.1* Excellent Service and highly recommended. ### 1/5 — Error when making an account *2025-08-04, version 5.3.1* I am unable to make a account. App is terrible ### 5/5 — Convenient! *2025-06-28, version 5.3.1* The service is awesome. They have cars parked right at my hotel so it’s super convenient vs renting a car. Especially if you just need a ride for a couple hours and don’t want to pay for parking. Just would like the app to work more smoothly. But other than that’s it’s great! ### 5/5 — Great rental option *2025-05-09, version 5.3.1* Very convenient to rent a car for a few hours. Car was located in our hotel parking garage. Use of the app & directions were easy to follow. No problem filling with gas. ## Most critical reviews (10 lowest-rated) ### 1/5 — Still waiting for approval *2026-08-09, version 5.7.0* I’ve been waiting for approval for over a month. I’ve tried contacting support for multiple weeks, and been unable to reach an agent. My trip is in a week and will have to use uber at this point. ### 1/5 — ID Requirements *2026-07-15, version 5.7.0* You shouldn’t need to know or have my driver license before I even book. I’m just trying to find pricing out, you shouldn’t ask for Driver License, selfies, etc until booking ### 1/5 — Terrible app *2026-07-06, version 5.7.0* Don’t bother with this app it doesn’t work and they don’t help you out when you try to follow up ### 1/5 — Would not apply 50% off coupon *2026-06-22, version 5.7.0* I applied my coupon before my trip started and it did not apply. After contacting customer service, they were unable to help me at all. Very unprofessional and this offer is very misleading. Would not recommend this company. ### 1/5 — Verification issues *2026-05-30, version 5.7.0* I submitted everything needed for verification about 2 weeks ago and I’m now in Hawaii and I’m still not verified and there is zero customer support. Very disappointing. ### 1/5 — Zero Customer Support *2026-05-17, version 5.7.0* I had gotten this app on vacation back on Oahu when I saw a car at a Foodland. I was interested in a short term rental for day trips I might want to take while I was here. I downloaded the app on May 10, and after the 24 hours, determined that there must have been an issue. I called the number, pressed the prompt for verification, and was sent to a repeating message that it may take 48 hours. After another day, called again and no change. Now I am leaving, having had to use an alternative for car rentals, and am very sad that they make it this difficult for potential new customers. Auwe, Hui. ### 1/5 — Customer service sucks *2026-05-04, version 5.7.0* I’ve been trying to use this app for 4 days now and I can’t even get past the phone number verification because it won’t send a code!! This has happened to 2 other people in my group as well. We tried contacting customer service and it took HOURS of consistent calling to even get a person on the phone and when we did connect with them they were rude/said they couldn’t help with the code issue. ### 1/5 — Awful app and service *2026-05-01, version 5.7.0* Can’t get my license approved. Stuck in “approval pending” for weeks even though it says 24 hours. When i called customer service, i was stuck in a hold loop for what felt like forever and when i finally got hold of someone, they said there was too much glare on my license to identify me. Well the app automatically uses the flash so not my fault. So i tried again and now it just says my license is expired. Then I tried logging in using another phone and the app says to enter the code i received via text, but I received no such text. I verified that the phone number on my account is correct and hit “resend” but nothing. Calling customer service again and have been on hold for 10 min and counting. TERRIBLE!!! ### 1/5 — Could not create an account *2026-04-29, version 5.7.0* App needs serious updates. Couldn’t even create a new account. Tried everything. I keep getting an error, “The data couldn't be read because it isn't in the correct format.” for no reason. ### 1/5 — Poor user interface and not user friendly at all *2026-02-15, version 5.7.0* I am a first time user and had confusing time booking the trip. I made a mistake and needed to make a change and it charged me $18 just to cancel and make changes. So upset with my first time use experience. I wanted to trust the app despite some reviews indicating horrible experiences. This app experience low key feels borderline rip off and fraud. ## Most praised reviews (10 highest-rated) ### 5/5 — How nifty! *2026-08-31, version 5.7.0* Great upgrade to our trip! Convenient pickup and drop off of the vehicle. Great options for a day trip or two days plus. We enjoyed having the wheels to take us to more of the beautiful sights of the island. ### 5/5 — Contactless *2026-07-21, version 5.7.0* Great experience although one time the car was full of sand and thought blame would be placed on me as I did not submit any picture because the doors did not unlock for me to check prior to unlocking the vehicle ### 5/5 — Best value for a quick run around *2026-06-26, version 5.7.0* Needed the car for a couple of hours and it was perfect for what we wanted. Highly recommend Hui. Great customer service too ### 5/5 — Much less expensive than owning a car *2026-06-23, version 5.7.0* Since I live in a building that doesn’t have enough parking for everyone, having Hui CarShare so close by fits the bill perfectly when I have to go to Costco or take someone to the airport. Love this service!!! Mahalo❣️ ### 5/5 — VERIFYING *2026-05-30, version 5.7.0* They want to not verify my identity. I’ve uploaded my card SEVERAL times. Each time it would ask me to use a non expired card, my cards are not expired. ### 5/5 — Surprisingly good experience *2026-05-17, version 5.7.0* Good. Easy! I highly recommend ### 5/5 — Great option to have! *2026-04-18, version 5.7.0* Easy to use and convenient when needed! ### 5/5 — Great option without a deposit *2026-04-02, version 5.7.0* Visiting Waikīkī for the first time and didn’t plan on renting a car. After a few days, I wanted to see more of the island and Ubers would have been expensive. I looked at renting a car for the day from a few places, but while the rentals were cheaper, I would have to pay a massive deposit and pay for parking it overnight which would add to cost. While I would have gotten it back, it was something I couldn’t afford. I looked for options and found this. It was cheaper than renting and parking overnight, and no deposit was required. It was perfect for the day we had. I am sooo glad I found this and hope to find it stateside! ### 5/5 — Kevin *2025-12-22, version 5.3.1* Fantastic clean car, so recommended! Really enjoyable ### 5/5 — Thank you! *2025-11-25, version 5.3.1* I love this service and love the gas card thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*