# Hum: GPS Family Locator — user reviews > 160 indexed App Store user reviews of Hum by Verizon Connect Inc., rated 4.80/5 from 49,258 ratings. - Source: https://appshunter.io/ios/app/hum-gps-family-locator/id1023978906/reviews - App overview in markdown: https://appshunter.io/ios/app/hum-gps-family-locator/id1023978906.md - Rating breakdown: 5★ 40,470 · 4★ 6,787 · 3★ 1,217 · 2★ 267 · 1★ 517 ## What do users think of Hum? Overall sentiment: neutral **Pros** - 🚀 Tracks vehicle location and diagnostics - 🔒 Provides roadside assistance and emergency services - 👍 Useful for monitoring teen drivers - 🚗 Helpful for maintaining vehicle health - 💡 Integrated Bluetooth speaker and WiFi hotspot **Cons** - 🐛 Unreliable device connectivity and data tracking - 🔋 Battery and charging issues - 📍 Inaccurate location tracking - 🤖 Poor customer service and technical support - 💰 Expensive monthly subscription **Commonly reported bugs** - Frequent app crashes and freezes - Inability to detect and report accidents - Inconsistent performance across different vehicle models **Most requested features** - Improved accuracy and reliability of vehicle diagnostics - Enhanced safety features for emergency situations - More customizable alerts and boundary settings - Integration with popular navigation and driving apps ## Newest reviews (19 of 160) ### 5/5 — This always puts my mind at ease knowing I can track my car *2025-11-16, version 9.123.225012* I love this so much even the fact that it tells me when something is going wrong with my vehicle ### 5/5 — Hum being discontinued at the end of the year is very sad. We will miss it. *2025-11-06, version 9.123.225011* Been using hum for 10 years now, It has been such an asset whether it’s telling me how much gas in the car or how to find the car in a big parking lot, the list goes on not to mention My Wife can see where I am. I can see where she is And when we’re not in the car, it’s good to be able to find the car, not to mention if anybody ever restored the car it would be nice to see that happening or to give the police the GPS information that’s on it as it’s happening. We will miss it ### 5/5 — Best tracker ever *2025-11-01, version 9.123.225011* This app has been great for our teenage kids even through college years! Works great and easy to use! ### 5/5 — Please don’t discontinue HUM *2025-10-29, version 9.123.225011* Please do not discontinue Hum service. I use it all the time and will really miss it if it’s gone… Please reconsider. Thanks. ### 5/5 — I love my hum ! *2025-10-20, version 9.123.225011* I use this for everything concerning my car. I love the fact that when there’s any kind of problem I am notified. I use it to check my mileage for my job, it sends me a report monthly to look back on a lot of information I can use . I was so sorry to hear you would not be around for 2026. I would love it if you changed your mind. ### 5/5 — Sad *2025-10-19, version 9.123.225011* I’m sad to hear you’re going away, I really like how you helped me take care of my cars over the years. I will definitely miss the locator. I’ve had to help my wife with directions by phone! ### 5/5 — Great app *2025-10-16, version 9.123.225011* Don’t know why they are canceling this all affordable and follows my fleet of trucks precisely. ### 2/5 — Sad reviewer *2025-10-15, version 9.123.225011* Works pretty good wish I would’ve stayed longer than I went out of business and left me with a device I can’t use have to purchasing should’ve been compatible with something else. ### 5/5 — Sad to say goodby *2025-10-11, version 9.123.225011* Verizon informed me the service will discontinue on 12-31-2025. Such a great service to lose. ### 5/5 — Great tool *2025-10-07, version 9.123.225011* Very helpful I love keeping track of my kids car, love, knowing where the rent love the update on a mechanical part of my car. Hate to see. It stopped in January. ### 5/5 — Love knowing where my car is! *2025-10-04, version 9.123.225011* Love being able to locate my car and therefore my child at all times he is driving it! ❤️🙏 ### 5/5 — Great *2025-10-03, version 9.123.225011* Great feature. Too bad it is going away end of December 2025. ### 5/5 — Good *2025-09-24, version 9.123.225011* Good to have ### 5/5 — Humming Away! *2025-08-07, version 9.123.225011* Stumbled upon this “tool” and couldn’t be happier. Keeps us updated and informed. It has (to-date) worked perfectly. Would definitely recommend! ### 5/5 — Could save your life. *2025-07-15, version 9.123.225011* Hum is amazing. Just like I like to learn about my physical health and where I’m at with my human body.. using my cell phone to keep track of my pet car gives me something to play with during the day. You need a Verizon Wireless account and a modern car that has a diagnostic port located under the steering wheel that the Hum dongle attaches to. With a working hum app you can keep track of your cars location which is good if you ever lose your car in a parking lot or want to check up on it. I reccomend that you get hum as a supplement for an already good functioning car so that you really don’t rely on using hum but it’s there if you need it. The best feature is actually that when it’s working.. if you get in a crash.. it would auto notify emergency services so that you could get rescued. ### 5/5 — Piece of mind *2025-07-11, version 9.123.225011* Must have if you have teenagers! ### 5/5 — Works great. *2025-04-29, version 9.123.225009* Work well. ### 5/5 — Great addition *2025-04-26, version 9.123.225009* This is one of the best addition that I have ever added to my truck. It’s WiFi, diagnostic and tracking all wrapped up in a little box. ### 5/5 — Roadside Assist *2025-04-08, version 9.123.225009* They came through when I needed them for my daughter with roadside assistance. ## Most critical reviews (10 lowest-rated) ### 1/5 — Very delayed notification *2025-04-03, version 9.123.225009* Work for verizon, we sell these and this hum product is making me look bad. I will stop recommending this product to customers until you fix this delay. If it was free then i would be ok with delay. ### 1/5 — Push notifications no longer work *2025-02-06, version 9.123.225008* Push notifications no longer work after IO16 ### 1/5 — Really bad *2025-01-08, version 9.123.225008* Delayed notification. Unplugged device plugged back in, up to date app. Devs need to fix it. They are aware but they always ask you to “email them” ### 1/5 — Won’t let me login into when invited *2024-12-31, version 9.123.225008* The app says you can invite family members but every-time I I try and login into it with the link. It won’t let me ### 1/5 — Disappointing! *2024-11-29, version 9.123.225008* The app is constantly down for days at a time. ### 1/5 — Login *2024-10-31, version 9.123.225008* I cannot get logged in to start my service. ### 1/5 — Quit Working Last Saturday *2024-03-05, version 9.123.225005* Quit functioning last Saturday. Received a call that it is now working. Not! Removed APP and reinstalled. Still Does NoT Work! Apparently a tech and engineeejng department that does not know what they are doing. Don’t waste your money for an APP that does not work! 2-5-2024. ### 1/5 — Gave me numerous engine lights *2024-01-22, version 9.123.225004* Spent 250$ trying to figure out why I had 10 engine lights including loss of power steering, this device was to blame, just get life 360 if u wanna track ur kid it’s free ### 1/5 — Don’t waste your money *2019-11-07* I purchased the HUM device through Verizon about 6 months ago. Recently my check engine light came on but the app didn’t report any issues. When I took my car into the dealership they told me that the reason the check engine light was on was BECAUSE of the HUM device continuously cycling diagnostics on the car’s CPU! Which is not healthy for the vehicle and I’m lucky it didn’t do any damage to the car’s CPU. So I just paid $130 for the dealership’s CPU diagnostic test to tell me that HUM’s CPU diagnostics was the issue, ridiculous! I also was in a car accident back in June and the HUM app did nothing in alerting emergency services; or helping in any way in an emergency situation, off the side of the highway, in the middle of no where, in Kansas. Don’t waste your money on this app that basically is only good as a GPS. I’ll definitely be contacting HUM and Verizon asking for my money back and to cover the costs I was charged by the dealership. They are lucky nothing major happened to my vehicle. Don’t buy this product because something major might happen to your vehicle! ### 1/5 — Will Not Open!!! *2019-10-11, version 6.101.194003* After the latest update, this app no longer opens! When I click on the app, it just disappears. This used to be a great app for its primary purpose of diagnosis of problems with the car. The discounts for food and other things were good when it worked, but it was hard to get it to work. Many of the discounts were for things we would never use. The new update states now that the coupon feature will only work if you are parked within 500 feet of a store or restaurant with an offer. Well, so much for pre planning! Can you imagine driving to a shopping center and parking just to check if there are any discounts? Then you have to drive to another side of the shopping center and park to see if there are any coupons to use on that side of the shopping center. Repeat until you find a coupon that you like?!? No thank you. Clearly they do not intend to make the coupon feature something that anyone would ever want to use! It does make a good sales pitch for Verizon, however, to be able to tell potential buyers that there are coupons to help recoup the $10/month fee for the Hum service. If only that feature worked and was useful. . . ## Most praised reviews (10 highest-rated) ### 5/5 — Why are you shutting it down *2025-12-27, version 9.123.225012* Why are you shutting it down would really like to keep it ### 5/5 — Sad *2025-12-19, version 9.123.225012* Very sad this app is going away. It’s helped me out so much. ### 5/5 — Michael W Godfrey *2025-12-18, version 9.123.225012* I wish we could keep locator and maintenance to see if anything is going wrong. ### 5/5 — Hum Excellent *2025-12-13, version 9.123.225012* Hum I was able to track my daughter car and diagnostic is fantastic . Also able to get detours when I needed. It detected several problems that the car in several occasion. It is sad that service will be cancelled at the end Dec 2025. I hope Hum will stay. Hum is “Fantastic “ ### 5/5 — Works great. Sad to see it go away *2025-12-05, version 9.123.225012* I’ve had hum for years and appreciated the peace of mind with vehicle and location information as well as emergency help. Very sad to see this service go away. ### 5/5 — Sad it’s good away *2025-11-24, version 9.123.225012* I have really enjoyed the hum app allows. Me know when there’s something wrong with my car and I’m able to call for help if I need it. I hate that they’re going Away with the app ### 5/5 — HUM is a great app *2025-11-23, version 9.123.225012* I just found out that Verizon is replacing the hum which plugs directly into your onboard computer with a phone app many of the features on the phone app are built-in features that are included with many iOS‘s and android OS‘s very disappointed that Verizon would discontinue such a wonderful device like the HUM. I use it to track my miles, MPG and oil changes. It tracks the car location to. It also lets me know what my check engine light means if it comes on very nice feature. It saved me from having a rundown battery several times. ### 5/5 — Best thing ever *2025-11-21, version 9.123.225012* One of the best things I’ve ever had for my vehicle such a shame Verizon is doing away with HUM ### 5/5 — Going to miss this app *2025-11-21, version 9.123.225012* Love this app going to be sad to see it go at the end of this year. ### 5/5 — I am very happy with hum *2025-11-19, version 9.123.225012* I like you very much , but sad because You will interrupt your services on December 31, I wish I have a way to keep the service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-25.*