# HUMAX Aura — user reviews > 67 indexed App Store user reviews of HUMAX Aura by Humax Co., Ltd. - Source: https://appshunter.io/ios/app/humax-aura/id1512325580/reviews - App overview in markdown: https://appshunter.io/ios/app/humax-aura/id1512325580.md ## Newest reviews (15 of 67) ### 2/5 — Problems when Viewing or Deleting Downloads *2026-06-30, version 1.2.2* The Humax Aura mobile app has a critical UI rendering bug on the 'Downloads' section. When viewing downloads, the app locks the screen into portrait mode and ignores the mobile device's system auto-rotate settings. Because it fails to scale, the 'three dots' options menu renders inside an dead zone at the edge of the screen, making it completely unresponsive to touch gestures. Furthermore, playing a downloaded file forces it into a small portrait preview window. The user is forced to manually tap the hidden 'square frame' HUD icon to trigger full screen, which shouldn't be necessary on a modern video playback app. Please update the app's framework to properly respect native iOS and Android display scaling and rotation sensors. ### 1/5 — Totally useless *2025-03-16, version 1.2.2* Totally useless as I can’t see how to connect my box and the “help” is no help at all. It’s asking for the IP address to be entered manually but won’t allow me to type it in. The help just tells me to enable remote recording, which was already enabled. My previous Humax box was much better except for the picture quality and the number of recordings you can make at the same time, which it seems I’ll only be able to programme directly with this one. I got it to go with my new TV but I wish I hadn’t bothered. ### 2/5 — Slow *2025-02-03, version 1.2.2* Was acceptable but now so Slow to load and also slow to set up recordings. Has something changed (server)? Support but says server unavailable? ### 1/5 — Not for me *2025-01-02, version 1.2.2* Nah, it’s not worth the effort to download it. It won’t let me connect my box even tho the darn thing is on and logged onto the same network. Tried it wired and wireless but keep getting told it’s not connected even tho I can check on screen to see it’s very much connected. Think I will live without it. A real failure from Humax, I expected more ### 1/5 — Shame I Can’t Score a Minus Star *2024-12-17, version 1.2.2* Absolute rubbish. Despite uninstalling and reinstalling the App never connects to the box. I keep getting the same error message “Your box must be switched on and connected to the same network as your mobile device”. I am sitting opposite my Aura box using the same WiFi. Contacted Humax only to be told to uninstall and reinstall App. Never replied when I told them I had already done that. They don’t care if the App works or not! Don’t waste your time installing this! ### 1/5 — Linking mobile *2024-12-08, version 1.2.2* Why can’t I add the box to my iPhone? The app says “No device found”. I’ve tried to set the IP address but it says mine is invalid! What can I do? ### 1/5 — Unbelievably bad will not pair with box no matter what *2024-11-05, version 1.2.2* I am pretty tech savvy but have found this app absolutely impossible to link to my Aura box no matter what. You should be able to do it via an IP address but the one given on screen from the box will not be accepted by the app and it cannot find automatically. Absolutely hopeless. Who on earth programs these things and does nobody try them. useless? ### 1/5 — Not as bad as the box. *2024-06-23, version 1.2.2* When I originally got the app I had many of the same problems as other reviewers have stated but my main issue has been the recorder itself. Turning itself off, freezing, and generally being a waste of space. It’s a bit hard to do a fair review of the app when the thing it’s made to control isn’t working properly as well. ### 1/5 — Fails to Connect to Box *2024-05-28* This App is only good as a TVGuide! Every time I try to connect to my box i get an error message saying “Your box must be switched on and connected to the same network as your mobile device etc”. Firstly, my box is on. Secondly, this App is supposed to let you send requests to record programs, so how can you do this remotely if you have to be connected to the same network??? Absolute rubbish! **Developer response:** Dear lyppy, We apologize for any inconvenience or frustration you may have experienced while using our app. We understand that you have been encountering issues with the current version of our app, and we want to take this opportunity to inform you that we have released a new and improved version of our app. To ensure that you have the best possible experience with our app, we strongly recommend that you uninstall the current version and download the latest version from the App Store. This new version includes a number of fixes and improvements that we believe will greatly enhance your experience. We apologize for any inconvenience this may cause and thank you for your understanding. Our team is dedicated to providing the best possible app experience for our users, and we believe that this updated version will do just that. Thank you for your continued support. Sincerely, ### 1/5 — Can’t record *2024-05-22, version 1.2.2* Hi. What a load of rubbish. Will not record tv from app, about time this was fixed. Get it sorted and you will get a better rating from me. ### 2/5 — OK *2024-04-11, version 1.2.2* It could have been so much better. It initially starts off ok, then playback of recordings starts stuttering until they’re unwatchable. This happens both when streaming them from the box, and when they’re downloaded onto your device. I contacted support in 2023 and they said an update was coming later that year to address the problem, no change for me so far in 2024. ### 1/5 — App is useless *2024-03-24, version 1.2.1* I have a new Humax Aura 2TB (FVP-4KGTR) which will not connect to the Aura app on my iPhone. I have a MyHumax.net account on my phone and can see my recordings so obviously my phone can communicate with the Aura. However this Aura app will not recognise the Humax box and when I enter the IP address manually, the app asks for the registration code which is immediately displayed on my TV. On entering the app returns “Invalid registration code”. So frustrating since this app cannot have been tested with the latest Aura. ### 1/5 — Dreadful, don’t even bother and if you purchased your Freesat box for this feature return it!! *2024-03-17, version 1.2.1* I can’t even get the schedule to work on my actual phone (iPhone 12) let alone pair. I have followed all the instructions and advice and still nothing! Absolutely useless! ### 1/5 — Reg code never works *2024-02-29, version 1.2.1* Never lets u connect to the box which is on the same network… come humax sort things out we pay a fortune for your products and you can’t get it right ### 1/5 — Shockingly poor app. *2024-02-29, version 1.2.1* The major selling point of this product is focussed on the interface through the app. Which is shockingly abysmal. IF the app loads the TV guide an immediate problem is identified through the close button being the same colour as the programme you are viewing in app. The hardware is outstanding. The software is wholly inadequate AVOUD AVOID AVOID ## Most critical reviews (10 lowest-rated) ### 1/5 — Hopeless *2026-06-17, version 1.2.2* App will allow me to set recordings but they only ever then show as a grey dotted R and never ever actually record. Humax used to be the best there is…..no longer! ### 1/5 — Does not recognise my Aura-EZ box *2026-02-19, version 1.2.2* I cannot connect to my Aura-EZ box as it does not recognise it. ### 1/5 — Rubbish *2026-01-03, version 1.2.2* I bought a new humax aura box and I downloaded the app on phone. It doesn’t connect even though it’s paired with phone! Doesn’t work! Useless app ### 1/5 — Annoying *2025-12-23, version 1.2.2* Every few months it dies and show no channel information so impossible to record via app. Then after a few days it decides to work again ### 1/5 — Shockingly poor app. *2025-12-21, version 1.2.2* The major selling point of this product is focussed on the interface through the app. Which is shockingly abysmal. IF the app loads the TV guide an immediate problem is identified through the close button being the same colour as the programme you are viewing in app. The hardware is outstanding. The software is wholly inadequate AVOUD AVOID AVOID ### 1/5 — App no longer updating *2025-12-21, version 1.2.2* The app is no longer updating and the tv guide won’t load. App is now redundant. I have uninstalled and re-downloaded, signed out and in multiple times and also disconnected and reconnected my box to no avail. Very disappointing as now have to use the TV directly to record. ### 1/5 — App *2025-12-20, version 1.2.2* The phone app has gone down not showing programme guide beyond today Good app when it works but often not working ### 1/5 — No longer works *2025-07-22, version 1.2.2* App on iPad used to work well, now looks like the app has had support either temporarily or permanently stopped. Can you confirm. Myhumax.net on the web still supports remote record setting. ### 1/5 — Sura App for Dark Mode *2025-07-14, version 1.2.2* Dark Mode for Aura. I look aura TV Guide for Light mode because too many eye strain Dear Development. Please note: you can make sure it for Dark Mode on TV Guide. ASAP. please update Aura Apps. ### 1/5 — Rubbish *2025-07-10, version 1.2.2* Doesn’t work with my ip address. Says it doesn’t recognise the ip address needs you to have support ## Most praised reviews (10 highest-rated) ### 5/5 — Garbage just like the box *2026-07-11, version 1.2.2* Abandoned by developers just like the associated box. I’ll never buy anything from humax again. ### 5/5 — Very useful app *2025-01-21, version 1.2.2* A very useful app that does exactly what you need it too. As well as being a program guide it is brilliant in being able to setup recordings from the app. I have the app on my iPad and each morning I look through the guide and record any programs of interest. This functionality has been removed from Freesat so this app is a good reason for getting the Aura freeview box. ### 4/5 — Almost Great *2025-06-26, version 1.2.2* I’m new to the Humax experience and it all seems to work pretty well for me. With regard to the app, a couple of small things. Some of the channel names have changed or moved and this hasn’t been updated in the guide (although it appears correctly in the filter list). Also, I’d like a few more options to filter the channel list - eg, only show film channels, or documentary channels, etc. Maybe an option to switch the filter on and off with a single button so that you can easily switch between your favourite channels and the full list. But, overall, I think it’s really useful. Great to be able to browse the guide and set recordings when you’re not in front of the TV. ### 4/5 — All working *2025-01-22, version 1.2.2* Connected to Aura box okay once I’d given local network access permissions and entered IP address (couldn’t find box through search process). ### 4/5 — Didn’t connect to box - App now update works *2024-03-29, version 1.2.2* Original: Pointless app. Can connect via web, but app is useless (and gives no help in troubleshooting) Update: Update now works - thanks for sorting out ### 4/5 — Cast *2023-10-31, version 1.2.1* App will not recognise FVP-4KGTR to cast from iPad can you help Peter ### 4/5 — Surprisingly improved - now very much usable! *2023-05-20, version 1.2.1* I’ve reviewed this software in the past and have seen it go from just about ok to downright useless. Something has changed and the latest version now actually works as it should do - for which I am very grateful as I’d feared it has been abandoned by the developers. So I’d say, if you used this in the past, take another look - you might need to delete/reinstall/clear all settings and start again, but it’s where it should be now. Thank you ### 4/5 — What a transformation! *2023-05-06, version 1.2.1* Congratulations to the developers. I recently slated this app and advised against buying Aura hardware if the app was important to you. It is now vastly improved and precept usable for scheduling recordings. The app loads quickly, showing the TV Guide, and the Schedule loads equally quickly, on request. It works reliably on iPhone and iPad. It could be enhanced, e.g. I wish I could cancel scheduled recordings, but what it does it now does well. I can't load Recordings in the app but that could be because the box is on Ethernet directly to my router while the app is on Wi-Fi to the Mesh system that's attached to the router. As for the hardware, I still can't fathom the power logic or LED colours. It takes at least two separate presses of the ON button to bring it to life, whether or not it's in a deep sleep. There are other issues with the hardware too, notably random power ons that wake the TV. I'm much happier with the system now that the app works, however, and wouldn't discourage anyone from buying. Having said that, I'd still choose the Manhattan box instead, if I didn't want an app - I bought one and set it up for my father, and am impressed. ### 4/5 — Updated Finally *2023-04-27, version 1.2.1* So glad there’s been an update to this app it finally works as it should. One small thing I would love to see implemented is the ability to remove a scheduled recording. ### 4/5 — Hallelujah *2023-04-01, version 1.2.0* At last, the app has been updated so it actually works. Previously unusable as TV guide either wouldn’t work or only partially loaded. Little tricky to set up as had to delete existing connection to box then go back and re-add but now works perfectly every time. I love the new option to filter out the channels you don’t want to see in the TV Guide. Personally I only watch HD Channels 101 to 106 so it’s great to have the option to only have those showing on the guide. Would give an extra star if it was possible to delete scheduled recordings. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-18.*