# Hurb - Hotels & Resorts — Travel and book your hotel now > Latin American travel platform for booking flights, hotels, and packages. (iPhone/iPad app by HURB TECHNOLOGIES S.A..) - Source: https://appshunter.io/ios/app/hurb-hotels-and-resorts/id780640863 (this page in markdown: same URL + `.md`) - Developer: [HURB TECHNOLOGIES S.A.](https://appshunter.io/developer/780640866) - Category: Travel, Lifestyle - Price: Free - Rating: 3.90/5 from 316 App Store ratings · 62 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 88 MB - Languages: American English, European Portuguese, European Spanish - Released: 2013-12-28 - Data updated: 2026-06-10 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/hurb-hotels-and-resorts/id780640863/reviews.md ## What is Hurb? Book and travel now: flights, hotels and packages on sale. Download the travel app from the largest tourism platform in Latin America and find the best prices to make your dream come true. We have the most affordable and safe prices on the market, as we invest in technology, whether during promotional periods such as Black Friday or throughout the rest of the year. Our goal is to ensure that each person who chooses Hurb spends less time in front of a screen and uses this time for their leisure. Disney Select: - We are part of a select group of official partners of the Walt Disney World Resort. - Book your Resort within Disney with exclusive discounts and benefits - Buy travel packages to Orlando with Disney Park Tickets. Undo Project: - We optimize the search for the best opportunities in airline tickets, reaching prices up to 40% lower. Project Where: - You say where you want to go and how much you want to pay. Our technology will continue to seek this value. When you find it, you will be notified. Technology: - All our best deals and prices are found through cutting-edge technology and machine learning. Best atendiment: - Voted best customer service at the Época Reclame Aqui Awards 9 times. - Winner of Great Place to Work 7 times. - We are available 24 hours a day, 7 days a week. Reliable track record: - We have existed since 2011. - We have already taken 5 million Brazilians to travel. - More than 22 million room nights were sold. - 400 thousand people traveled in 2023 alone. Downloading the Hurb App is the best and most advantageous option for those looking for ease and savings when planning and booking their trip. Download now! ## Key features - Book flights, hotels, and packages - Exclusive Disney World Resort deals - Up to 40% off airline tickets - Price alert notifications - 24/7 customer support - Voted best customer service ## What do users think of Hurb? Overall sentiment: negative **Pros** - 💰 Unbelievably cheap and affordable deals - 👍 User-friendly and easy-to-use interface - 🎨 Good design and excellent usability - ✈️ Great travel package offers - ⚡ Quick and simple booking process **Cons** - 😞 Severe refund issues - customers waiting months to years - 📞 Extremely difficult to contact customer service - 🚫 No phone support - only chat and email - ❌ Bookings not actually made despite payment - 🔄 Cancellation process is nearly impossible - 💳 Charges applied but reservations never confirmed - 🌐 Poor communication - responses in Portuguese only - ⏱️ Extremely slow customer service response times - 🏨 Hotel information mismatches and wrong bookings - 🔒 Unethical business practices and potential fraud - 📱 App crashes and keyboard display issues - 🚫 Limited geographic coverage for certain cities - 💸 Money taken but services not delivered - ⚠️ Unresponsive to legal judgments and court orders **Commonly reported bugs** - App freezes and crashes frequently - Keyboard display issues on iPad - Notifications don't properly direct to intended content - Transaction records not appearing in app - Cancellation button errors and non-functional features - Prices higher on app than on website - Poor app performance and responsiveness **Most requested features** - Advanced search filters for more precise results - Hotel rating and review system within app - Boleto bancário payment option - Better notification system that properly directs to content - Support for additional Brazilian cities (Belém, São Luís, Natal, João Pessoa) - Toll-free 1-800 phone number for US customers - English language support for international customers ## Recent user reviews (10 of 62) All indexed reviews: https://appshunter.io/ios/app/hurb-hotels-and-resorts/id780640863/reviews.md ### 1/5 — 171, eslionato *2025-07-23, version 8.19.0* Desde 2022 tentando meu reembolso. Venderam um sonho e criaram um pesadelo para inúmeros clientes. Tive vários parentes no prejuízo, assim como eu! ### 1/5 — Terrible experience *2025-02-04, version 8.18.0* Hard to contact, never solve the problem!!! Please avoid ### 5/5 — Cool app with excellent deals! *2024-12-19* Unbelievably cheap and affordable package deals if your dates are flexible!😍 **Developer response:** Thank you so much for your compliment! I'm very happy to know that you enjoyed it. Your feedback is very important to me and motivates me to keep providing the best service. If there's anything else I can help you with, please let me know! @hurb ou no Facebook ### 1/5 — NÃO COMPREM nada desta empresa *2024-08-16, version 8.10.0* Pior empresa de venda de pacotes de viagens do país. São uns enganadores. vendem e nunca cumprem. Não pagam as ações na justiça. Escondem seu dinheiro e juízes não conseguem executar. Não caiam na “lábia “ deles pelos preços baixos. Empresa pirâmide. Cumprem uma viagem para deixar um cliente feliz e 99 eles fingem “demência”. Ainda não sei como o governo deixa esta empresa enganar mais pessoas. O dono precisa ir logo para cadeia. Não honram nadaaaaaa!!! Cadê MP? Se alguém tiver dúvida , basta procurar processos online. Uma vergonha ainda venderem pacotes. Triste pois enganam mais e mais pessoas. ### 1/5 — Viagem não entregue *2024-08-14, version 8.10.0* Comprei 4 pacotes com o Hurb , tudo corria bem , viajei para Cuba e Peru, pedi cancelamento de uma viagem para Nova York e recebi o reembolso de 100% , porém, tenho ainda um pacote comprado há 4 anos para San Andres que não marcaram a viagem ainda e nao aparece mais no app para escolher a data . Não entrei com processo e dei um voto de confiança pq sempre gostei da empresa , torço para que ela se recupere, mas parece que vou ficar no prejuízo. ### 1/5 — Onde está meu reembolso? *2024-08-14, version 8.10.0* Esperando meu reembolso há mais de um ano e a empresa simplesmente não está nem aí. Não viajei e eles roubaram meu dinheiro! ### 1/5 — Scam *2024-01-04, version 8.1.0* That’s scam guys ### 5/5 — Gosto! *2023-11-24, version 7.11.1* Nunca tive nenhum problema ! ### 1/5 — Decepção total e datas falsas na oferta *2023-04-19, version 7.0.0* Comprei em 2021 uma viagem para punta cana, para ser realizada em 2023. Na oferta estava escrito: primeiro semestre de 2023 (março a junho) e segundo semestre de 2023 ( agosto a novembro.) Preenchi no formulário as minhas opções de datas, primeiro todas em maio, foram negadas. Após isso preenchi datas em junho, novamente todas negadas. Fui falar com o suporte e me disseram que não tem NENHUMA data disponível no primeiro semestre!!!! Se não tem datas disponíveis não deveria estar anunciado como tal. Moro nos Estados Unidos e minha única disponibilidade era viajar de 4/03/23 a 15/08/23, estarei esse período no Brasil e dentro desses mais de 3 MESES eles não tem NENHUMA DATA DISPONÍVEL. Decepção total. No final a atendente me deu a opção de cancelar, porém como comprei a viagem com créditos de uma viagem cancelada por eles devido a pandemia, os créditos que seriam retornados já estariam vencidos. NÃO QUERO CRÉDITOS VENCIDOS, QUETO O REEMBOLSO TOTAL NO MEU CARTÃO. Não quero cancelar a viagem, terei que cancela-la porque o hotel hurbano não tem NENHUMA opção de data dentro dos 3 MESES que posso viajar. Um absurdo total, total desprezo com o cliente, nunca compre com eles, são uma fraude!! Se não vou acertado irei perder mais de 5 MIL REAIS. ### 5/5 — Were able to refund me *2021-08-30* . **Developer response:** Hello, how are you? We are the largest Brazilian online travel agency and in 10 years of many fantastic stories with our travelers. If you still couldn't cancel your order, send us an email to midiasmkt@hurb.com. We will help you! ## Frequently asked questions about Hurb ### What does the Hurb app do? The Hurb app is a travel platform that allows users to book flights, hotels, and vacation packages. It aims to provide affordable and safe prices by leveraging technology and offering exclusive deals, including those for Walt Disney World Resort. ### What are the key features of the Hurb app? Key features include booking flights, hotels, and packages, with exclusive discounts for Walt Disney World Resort and travel packages to Orlando with Disney Park Tickets. The app also optimizes airline ticket searches for prices up to 40% lower and offers a price alert system. ### How much does the Hurb app cost? The Hurb app is free to download and use. While the app itself is free, users will make purchases for flights, hotels, and vacation packages booked through the platform. ### Is the Hurb app available on all devices? The provided description does not specify compatibility with all devices. However, as a mobile application, it is typically available for download on major smartphone operating systems like iOS and Android. ### What are some common use cases for the Hurb app? Common use cases include planning and booking domestic and international trips, finding affordable flights and hotel stays, purchasing vacation packages, and taking advantage of exclusive Disney World Resort offers for family vacations. ## Version history (last 5 releases) ### 8.19.0 — 2025-02-13 Fresh updates just for you! * Your search just got a turbo boost! Results now load faster so you can find your perfect trip in the blink of an eye. * We fixed some bugs to keep your experience smoother and hassle-free—just the way you deserve! Loving the app? Leave us a review and share your thoughts! We love hearing from you. ### 8.18.1 — 2025-02-05 Fresh updates just for you! * We’ve boosted the app’s performance to give you an even faster and smoother experience — just what you deserve! * Made important bug fixes to ensure your navigation is always stable and interruption-free. ### 8.18.0 — 2025-01-16 Fresh updates just for you! * We’ve boosted the app’s performance to give you an even faster and smoother experience — just what you deserve! * Made important bug fixes to ensure your navigation is always stable and interruption-free. Loving the app? Leave us a review and share your thoughts! We love hearing from you. ### 8.17.0 — 2024-12-19 Fresh updates just for you! * We’ve boosted the app’s performance to give you an even faster and smoother experience — just what you deserve! * Made important bug fixes to ensure your navigation is always stable and interruption-free. Loving the app? Leave us a review and share your thoughts! We love hearing from you. ### 8.16.0 — 2024-12-12 Fresh updates just for you! * Discover the most desired products of the week right on our home screen! Perfect for those who love keeping up with the latest trends. * We’ve added a special touch to our product pages to make loading even smoother and more enjoyable. * Fixed some bugs to ensure your navigation is always stable and interruption-free. Loving the app? Rate us and share your feedback! 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*