# hvv switch – Mobility Hamburg — Deutschlandticket & Sharing

> Integrated mobility app for public transport, car sharing, e-scooters, and ride sharing. (iPhone/iPad app by Hamburger Hochbahn AG.)

- Source: https://appshunter.io/ios/app/hvv-switch-mobility-hamburg/id1489283392 (this page in markdown: same URL + `.md`)
- Developer: [Hamburger Hochbahn AG](https://appshunter.io/developer/1357032140)
- Category: Travel, Navigation
- Price: Free
- Rating: 4.40/5 from 762 App Store ratings · 69 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 308 MB
- Languages: American English, German (Germany)
- Released: 2020-06-28
- Data updated: 2026-08-24
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/hvv-switch-mobility-hamburg/id1489283392/reviews.md

## What is hvv switch?

With hvv switch you can use public transport, car sharing, e-scooters, bikes and ride sharing – all with just one app and one account.

Find your perfect connection by bus, train or ferry – including the hvv ticket. For regular journeys in Hamburg and across Germany, the hvv Deutschlandticket (since May 1st also the discounted hvv Deutschlandticket for seniors with residence in Hamburg) is available directly in the app.

Alternatively, you can rent a car from Free2move, SIXT share, MILES or Cambio, book a MOIA shuttle, or explore Hamburg flexibly with a Voi e-scooter or a StadtRAD bike.

Highlights of the hvv switch app:

• 8 providers, 1 account: public transport, car sharing, shuttle, e-scooter & bikes
• Tickets & passes: buy the hvv Deutschlandticket or any other hvv ticket
• Route planning: timetables for bus, train & ferry incl. disruption reports
• Reserve & hire cars: Free2move, SIXT share, MILES & Cambio
• Stay flexible: rent an e-scooter from Voi or a bike from StadtRAD
• Shuttle service: book a MOIA shuttle
• Pay securely: PayPal, credit card or SEPA

Download the app now and enjoy full mobility in Hamburg.

8 mobility providers – one account
Register once, use it all: Buy hvv tickets and book Free2move, SIXT share, MILES, Cambio, MOIA, Voi & StadtRAD – all with just one account. Stay flexible: public transport, shuttle, e-scooter, bike or car sharing – simply use whatever suits your needs.

hvv Deutschlandticket
With just a few clicks you can buy the hvv Deutschlandticket (since May 1st also the discounted hvv Deutschlandticket for seniors with residence in Hamburg) in the app and start your journey straight away. Get access to all public transport in Germany, including regional services. If you live in Hamburg, you only pay for the days you use in the first month.

Order a mobile ticket & pay conveniently
Whether it’s a short journey, single ticket or day pass – the app automatically suggests the right ticket for your journey. Save 7% on most tickets when you buy in the app and pay securely via PayPal, SEPA or credit card. Your ticket is available instantly in the app and can also be added to your wallet.

Set your most-used ticket as a favourite and access it quickly from the home screen via widget. You can also easily purchase tickets for accompanying passengers.

Timetable information
Know your destination but not the route? Then use the hvv route planner. Find the best connection by bus, train or ferry. Save, share, bookmark your route, check departures, see disruptions as well as real-time bus and U-Bahn positions, and stay updated via push notifications! Save your favourite destinations and access them directly from the home screen. You can now also check the U-Bahn occupancy in real-time.

Car sharing with Free2move, SIXT share, MILES & Cambio
With Free2move, SIXT share and MILES you’ll always find the right car near you. MILES charges by the kilometre, while SIXT share and Free2move charge by the minute. Cambio offers pricing based on time and distance, depending on vehicle type and tariff. Validate your driving licence, make bookings and receive invoices with your hvv switch account.

E-Scooters by Voi
For greater mobility, you can also rent e-scooters from Voi. Our app shows all available scooters nearby, making it easy to find & unlock an e-scooter with ease.

Bikes by StadtRAD
Hop on and start pedaling with StadtRAD’s extensive bike sharing network. Always stay mobile with over 4,000 bikes and plenty of parking spots.

MOIA-Shuttle
Reach your destination in an eco-friendly way. Share your ride with up to 6 people and save money! Pre-book your trip, hop on the shuttle, and pick up or drop off passengers along the way. Additionally, there are express journeys and a detailed price overview.

Your opinion counts
Write us at info@hvv-switch.de

## Key features

- Integrated mobility services
- Deutschlandticket purchase
- Route planning and timetables
- Car sharing rentals
- E-scooter rentals
- Shuttle booking
- Multiple payment options

## What do users think of hvv switch?

Overall sentiment: negative

**Pros**

- 💡 Easy to use
- 🚀 Convenient payment options
- ⭐ Great service

**Cons**

- 🐛 Bugs with date of birth field
- 🚫 Unable to use with foreign credit cards
- 🤔 Confusing navigation and UI
- 🚫 Limited payment methods
- 🚫 Doesn't work in certain countries

**Commonly reported bugs**

- Date of birth field not working
- Payment methods not accepted
- Frequent crashes and connection issues
- Logging out issues

**Most requested features**

- Add support for Apple Pay and other payment services
- Improve navigation with back/home buttons
- Provide clearer information on ticket types and zones

## Recent user reviews (10 of 69)

All indexed reviews: https://appshunter.io/ios/app/hvv-switch-mobility-hamburg/id1489283392/reviews.md

### 1/5 — Not able to add foreign credit card

*2026-07-22*

Every time I attempt to add one of my US credit cards, it just goes back to the previous screen without saving the card. Tried American Express and Visa multiple times. Not able to use the app which is a shame. Please fix.
Would be good to add Apple wallet as well.

**Developer response:** Hi there, thank you for your review. We're sorry to hear that your payment method wasn't accepted. At the moment, we don’t support foreign credit cards, but you can use PayPal as an alternative. If you're still experiencing issues, please reach out to us at info@hvv-switch.de so we can assist you further.

### 1/5 — No foreign cards or Apple Pay

*2026-06-30*

Can’t understand why foreign credit cards are not allowed, nor can you use Apple Pay. My only option seems to be PayPal. Very poor indeed for this day and age.

**Developer response:** Hi there, thank you for your review. We're sorry to hear that your payment method wasn't accepted. At the moment, we don’t support foreign credit cards, but you can use PayPal as an alternative. If you're still experiencing issues, please reach out to us at info@hvv-switch.de so we can assist you further.

### 3/5 — Ruckelt selbst auf dem aktuellsten iPhone

*2026-06-23*

Grundsätzlich gefällt mir die App wirklich gut, das möchte ich vorweg auf jeden Fall erwähnen! Bzgl der Kritik aus dem Titel: Ich nehme an, dass man aus Kostengründen keine native App entwickeln wollte und jetzt ein Produkt hat, das selbst auf einem iPhone 17 Pro bei der Benutzung ruckelt. Dafür, dass die App die reguläre HVV-App ersetzen soll, liegt mir der Fokus zudem zu sehr auf anderen Angeboten. Eine einfache Fahrplanauskunft oder ein Blick auf die gespeicherten Verbindungen ist dadurch unnötig komplizierter, auch wenn die Integration anderer Verkehrsmittel grundsätzlich natürlich eine super Sache ist. Features der Barrierefreiheit wie ein erhöhter Kontrast oder Dark Mode fehlen. Insgesamt hätten es mehrere verschiedene Apps hier meiner Meinung nach mehr getan. Dass die App eine derart schlechte Performance hat, ist für den ÖPNV der zweitgrößten Stadt Deutschlands meiner Meinung nach leider etwas peinlich, da muss dringend nachgebessert werden, die App ist ja gewissermaßen auch ein Aushängeschild für Touristen.

**Developer response:** Hallo und vielen Dank für deine Bewertung! Es freut uns, dass dir unsere App gefällt. Performance-Verbesserungen für iOS sind für das nächste Update geplant. Deine weiteren Feature‑Wünsche (z. B. Dark Mode) nehmen wir gerne als Anregung auf. Du kannst deine Startseite schon jetzt mit Widgets individuell gestalten und an deine Bedürfnisse anpassen.

### 3/5 — An sich super!

*2026-06-19*

An sich ist die App super und einfach zu bedienen bis auf zwei kleine Punkte..

Ich mag die Funktion nicht, dass er per Standort die Verbindung inklusive Fußweg raussucht. Ich weiß schon wie lange ich zu meinen Haltestellen brauche, ansonsten würde ich es explizit so eintippen, von daher sehe ich nur Zeiten, wann ich losgehen müsste und nicht wann der Bus tatsächlich fährt. Schalte ich die Standort-Funktion aus, ploppt immer ein Feld VOR die Suchfelder, sodass die Suche für paar Sekunden blockiert ist und somit die eigentliche Funktion verhindert wird.
Zweite störende Punkt ist, dass man zwischen rausgesuchter Verbindung und Ticket nicht wechseln kann. Man muss in der Verbindung komplett zurück gehen, um das Ticket zu öffnen und falls man sich die Verbindung wieder anzeigen lassen möchte, muss man die Suche erneut vornehmen. Ein einfacheres hin und her Tab‘en wäre schön!

**Developer response:** Hallo, vielen Dank für dein ausführliches Feedback. Wir freuen uns, dass dir unsere App gefällt. Wir verstehen den Wunsch nach der Möglichkeit den Fußweg in der Auskunft auszublenden für gewohnte Strecken. Aktuell liegt unser Fokus jedoch auf anderen Neuerungen, die für viele Nutzerinnen und Nutzer vorrangig sind. Zu deinem zweiten Punkt: Du hast die Möglichkeit Verbindungen zu merken und an die Startseite zu pinnen, sodass eine erneute Suche nicht erforderlich ist. Vielen Dank für deine Anregung und dein Verständnis.

### 1/5 — System error

*2026-06-09*

Good to review train times. But credit card not taking (error), PayPal finally accepting but train tickets not able to purchase due to “system error”

**Developer response:** Hello and thank you for your review. We're sorry to hear that you were unable to purchase your ticket. If the error persists, please contact our customer support: info@hvv-switch.de, so we can investigate further.

### 2/5 — Not Great as International User

*2026-05-16*

The app would not accept my Canadian credit card which completely prohibited me from using it. Since the buses would not accept cash or other forms of payment, I had to walk 30+ minutes to the nearest subway station to buy my day pass every day. Please add Apple Pay as an option!

**Developer response:** Hi there, thank you for your review. We're sorry to hear that your payment method wasn't accepted. At the moment, we don’t support foreign credit cards, but you can use PayPal as an alternative. If you're still experiencing issues, please reach out to us at info@hvv-switch.de so we can assist you further.

### 1/5 — Terrible

*2026-01-28*

I cannot add a foreign credit card and the app is the only way to purchase bus tickets.  The app should be called “tourists go away!”

**Developer response:** Hi there, thank you for your review. We're sorry to hear that your payment method wasn't accepted. At the moment, we don’t support foreign credit cards, but you can use PayPal as an alternative. If you're still experiencing issues, please reach out to us at info@hvv-switch.de so we can assist you further.

### 1/5 — Ridicolous app

*2025-12-11*

After asking you tons of details, finally I input my credit card and it’s not accepted. Then I try with another and another. Nothing. 30 minutes after I bought the paper tickets. It’s insane. Is it 2025 or stone age? - updated: they do not accept foreign cards. Why? Nobody knows

**Developer response:** Hi there, thank you for your review. We're sorry to hear that your payment method wasn't accepted. At the moment, we don’t support foreign credit cards, but you can use PayPal as an alternative. If you're still experiencing issues, please reach out to us at info@hvv-switch.de so we can assist you further.

### 1/5 — Can’t ad other credit card than german or apple pay

*2025-12-07*

It s impossible to ad credit card that are non german, i tried my 3 french credi debit card + sepa without success. No possibility to use apple pay either…

**Developer response:** Hi there, thank you for your review. We're sorry to hear that your payment method wasn't accepted. At the moment, we don’t support foreign credit cards, but you can use PayPal as an alternative. If you're still experiencing issues, please reach out to us at info@hvv-switch.de so we can assist you further.

### 1/5 — Date of birth has bug

*2025-11-27*

Can’t buy deutschland tickets, always show please enter date of birth

**Developer response:** Hi there, thank you for your review. Unfortunately, there is a bug at this stage of the process. Our team is working diligently to fix the issue, but it requires a lot of work on the backend. We kindly ask for your understanding and patience and apologize for the inconvenience.

## Frequently asked questions about hvv switch

### What does the hvv switch app do?

The hvv switch app allows users to access and manage various mobility services, including public transport, car sharing, e-scooters, and ride sharing, all through a single account. It simplifies travel by integrating ticketing, route planning, and booking for multiple providers.

### What are the key features of hvv switch?

Key features include purchasing the hvv Deutschlandticket and other hvv tickets, route planning with real-time information for buses, trains, and ferries, and the ability to rent cars from providers like Free2move and SIXT share, book MOIA shuttles, and rent Voi e-scooters.

### How much does the hvv switch app cost?

The hvv switch app itself is free to download and use. Users will pay for the individual tickets, car rentals, scooter rentals, or shuttle rides they book through the app. There are no upfront costs for the app, but in-app purchases are required for transportation services.

### Is the hvv Deutschlandticket available in the app?

Yes, the hvv Deutschlandticket is available for purchase directly within the hvv switch app. This ticket provides access to all public transport across Germany, including regional services. Users can manage their contract and payment for the Deutschlandticket within the app.

### What are the common use cases for hvv switch?

Common use cases include planning daily commutes using public transport, renting a car for short trips or errands, using an e-scooter for flexible last-mile travel, or booking a shuttle for convenient door-to-door service. It's ideal for those who want to combine different transport modes easily.

## Version history (last 5 releases)

### 2.4.1 — 2026-07-09

The hvv switch app offers you all hvv tickets, the hvv Deutschlandticket, hvv connection information, StadtRAD, car sharing, e-scooters and MOIA. And all this within a single app.
This update includes the following new features:
·     minor improvements and fixed bugs.

### 2.4.0 — 2026-06-22

The hvv switch app offers you all hvv tickets, the hvv Deutschlandticket, hvv connection information, car sharing, e-scooters and MOIA. And all this within a single app.  

This update includes the following new features: 

• StadtRAD is now available! Find and book StadtRAD bikes right in your hvv switch app 
• Various minor improvements and bug fixes

### 2.3.0 — 2026-04-07

The hvv switch app offers you all hvv tickets, the hvv Deutschlandticket, hvv connection information, car sharing, e-scooters and MOIA. And all this within a single app.  

This update includes the following new features: 

• display of subway station locations on the map for connections  
• updates to the hvv Deutschlandticket  
• new design for vouchers

### 2.2.0 — 2026-03-02

The hvv switch app offers you hvv tickets, the hvv Deutschlandticket, hvv connection information, car sharing, e-scooters, and MOIA. And all this within a single app. 

This update includes the following new features: 

• Ticket purchase for the next day  
• Book MOIA up to 3 days in advance 
• New design in the e-scooter section

### 2.1.0 — 2025-12-01

New: Bus occupancy indication. You can activate this feature as a beta function under “More” and try it out for yourself. In addition, the car sharing section of the app has been completely redesigned and now has a fresh new look. We look forward to your feedback on this update.

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## More apps by Hamburger Hochbahn AG

- [hvv - Public Transport Hamburg](https://appshunter.io/ios/app/hvv-public-transport-hamburg/id501995569)
- [hvv Chipkarten Info](https://appshunter.io/ios/app/hvv-chipkarten-info/id1530340312)
- [hvv Any - Check-in and save.](https://appshunter.io/ios/app/hvv-any-check-in-and-save/id1625304726)

All apps by Hamburger Hochbahn AG: https://appshunter.io/developer/1357032140

## Related topics

[hvv switch](https://appshunter.io/ios/topics/hvv-switch) · [hvv](https://appshunter.io/ios/topics/hvv) · [hvv hamburg](https://appshunter.io/ios/topics/hvv-hamburg) · [hvv hop](https://appshunter.io/ios/topics/hvv-hop) · [hvv live timetable](https://appshunter.io/ios/topics/hvv-live-timetable) · [mvv swipe](https://appshunter.io/ios/topics/mvv-swipe) · [deutschlandticket app](https://appshunter.io/ios/topics/deutschlandticket-app) · [wohin du willst](https://appshunter.io/ios/topics/wohin-du-willst)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*