# Hwy 55 — user reviews > 64 indexed App Store user reviews of Hwy 55 by Paytronix Systems Inc, rated 3.56/5 from 9 ratings. - Source: https://appshunter.io/ios/app/hwy-55/id1512252961/reviews - App overview in markdown: https://appshunter.io/ios/app/hwy-55/id1512252961.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 3 ## What do users think of Hwy 55? Overall sentiment: negative **Pros** - 😋 Delicious food - 👍 Great staff and service - ✨ Friendly and welcoming atmosphere - 🚀 Simple to use app (for some) - ✅ Order accuracy (for some) **Cons** - 🐛 App is confusing and difficult - 🐛 App crashes and won't open - 🐛 Orders are frequently incorrect - 🐛 Missing items in orders - 🐛 App doesn't list all locations - 🐛 Rewards program issues - 🐛 Inconsistent store system integration - 🐛 Long wait times even with pre-ordering - 🐛 Poor customization options - 🐛 App doesn't reflect actual store availability - 🐛 No refunds for unfulfilled orders - 🐛 Expensive for quality received - 🐛 Salty food - 🐛 Stale food items **Commonly reported bugs** - App crashes on startup - App login issues (account not found/email already in use) - App doesn't recognize existing accounts after updates - Rewards points validation errors - Order system rejects valid orders with errors - App doesn't show all locations - Scheduled order times are incorrect - Missing condiments, sauces, silverware, napkins - Incorrect items or toppings on orders - App doesn't register removed items - App doesn't work with new stores - App doesn't allow order cancellation for unfulfilled orders - App doesn't allow login with Facebook or Apple - Old points are lost due to app issues - App doesn't sync with store systems - App doesn't allow adding points for transactions - App doesn't show locations west of North Carolina - App doesn't allow customization of cheeseburgers (e.g., no cheese) - App doesn't allow ordering of certain items (e.g., onion rings as sides) - App doesn't reflect actual store availability - App doesn't allow order cancellation for unfulfilled orders - App doesn't allow login with Facebook or Apple - Old points are lost due to app issues - App doesn't sync with store systems - App doesn't allow adding points for transactions - App doesn't show locations west of North Carolina - App doesn't allow customization of cheeseburgers (e.g., no cheese) - App doesn't allow ordering of certain items (e.g., onion rings as sides) **Most requested features** - Add combos to the app - Add shake and concrete options to the app - Make the app more user-friendly - Improve app workflow to match drive-thru experience - List all store locations in the app - Fix app issues with new stores - Add all menu items and extras to the app - Add hamburgers as an option or allow 'no cheese' on cheeseburgers - Fix the app to allow onion rings as a side option - Improve customization for orders - Allow points to be added for current transactions - Fix issues with 'Sign In with Apple' - Ensure stores are notified of mobile orders - Improve app's ability to handle order customizations and removed items - Add a barcode scanner for points - Make the app more robust and viable ## Newest reviews (13 of 64) ### 2/5 — Not off to a good start *2026-06-05, version 25.12.2025082901* I ordered $35 worth of food for me and two coworkers they pick it up, none of the sauces we ordered were included ### 3/5 — DoorDash would make better sense. *2025-03-02, version 24.10.2024073001* While it’s convenient. If u order in the app they don’t correct anything for reimbursement when they have unavailable items or mess ups on the already expensive items. Better just using a door dash for atleast some type of money back when a mess up happens. ### 3/5 — Good Food but can’t decide on rewards nor this app. *2024-04-21, version 23.12.2023071201* I love the food and service, but they keep switching rewards programs. Every time they do, I get stuck with earned points that are useless. I was just informed that the rewards program in this app isn’t being used any longer. Also, this app doesn’t even have my favorite location listed that’s been here for at least a decade. So, enjoy the food, but don’t bother with the rewards program nor this app!! ### 1/5 — Caveat on New Stores! *2023-10-12, version 23.12.2023071201* This app does not work with new stores. The store isn’t “valid” and one cannot use any of the perks. Cannot order or earn points. Either the app should get on the ball or have a notice that one should wait X amount of time before using the app. ### 3/5 — Too Much Salt, Sodium *2023-09-25, version 23.12.2023071201* Our recent order from the HWY 55 on Wayne Memorial. My cheesesteak was very salty tasting. I do like HWY 55, I got to be mindful about my salt intake. This is a first. I used the app to place my order which worked fine. I wish I could say that about the cook who prepared my food. ### 3/5 — Incomplete orders *2023-08-26, version 23.12.2023071201* My First order they didn’t bring My Concrete….Every order since I haven’t gotten silverware or napkins. They forgot my toast one day didn’t bother to complain! Today I ordered a side salad and a large lemonade the salad came with bacon on it which I didn’t order and I never got the Lemonade…Disappointing because I like the food so this is a dilemma because I’m tired of the lack of quality service. ### 3/5 — Long time customer *2023-08-18, version 23.12.2023071201* Tried your app today; needs a lot of work particularly when trying to customize an order. On another note, really liked the old location much better. Staff was friendlier and room was warm and inviting. New location needs help; I suspect there are new owners! Tried a Cobb Salad today; big mistake ! ### 1/5 — Local restaurant not on the app *2023-07-30, version 23.12.2023071201* Please add the Mocksville, NC location to the app so that online ordering can be used for this location. I find it hard to order at the drive through as they rush you when you’re trying to tell them what condiments you want on your burger, sides, or drink. Online ordering would make it much easier. I’ve not been back since my second trip when each time I was rushed, interrupted and spoken over when trying to order. I wasn’t even able to complete my order for being rushed. ### 1/5 — No app *2023-07-07, version 22.14.2022082901* Can’t get the app to open, what gives? ### 1/5 — Will not work *2023-07-07, version 22.14.2022082901* App will not work…. Open the app… opens to 55 splash screen and closes ### 2/5 — App won’t even open anymore *2023-06-06, version 22.14.2022082901* Idk what happened but the app won’t even open on my phone anymore. Worked fine a month or a ago but now it’s gets to the splash screen and crashes. ### 1/5 — App doesn’t work *2023-05-26, version 22.14.2022082901* App doesn’t work on my iPhone ### 1/5 — App Issue *2023-05-19, version 22.14.2022082901* Can’t get the App to open on my iPhone. I’ve downloaded it three times and it still doesn’t open. ## Most critical reviews (10 lowest-rated) ### 1/5 — What The Heck, Devs! *2026-06-03, version 25.12.2025082901* The Hwy55 food is great, but their app is absolutely terrible. At some point they removed the ability to order combos from the app, making their useless for the most part. They also don’t have shake or concrete options on the app anymore. What’s the point of it now?? ### 1/5 — Customer service not great *2025-12-28, version 25.12.2025082901* We did an app online order when we got there not one acknowledged us they kept walking past not even asking if we’ve been help or if we needed help. Won’t be going back there and since you rely on tips you would think every customer is important guess not ### 1/5 — App is trash *2025-12-11, version 25.12.2025082901* This app is too confusing. You have to make sure you drag that bar to the end to make sure you actually put the order in right?? That’s ridiculous. And so we always end up with the wrong order. Please make this app more user friendly. It’s awful. We’ve tried using it like 4 times! ### 1/5 — Bad workflow *2025-10-02, version 25.12.2025082901* The designers of this app have never been to a fast food restaurant. The workflow is awful and disjointed. In order for it to offer a pleasant experience, it needs to follow the flow of a drive-thru, eg, item -> condiments/toppings -> fries/drink -> repeat for each set until done -> pay. I removed the app from my phone because it’s that unusable. ### 1/5 — Useless *2025-05-29, version 25.5.2025050602* Haven't been able to use this app with our local HW55 in years. Why does this exist? ### 1/5 — What’s the point? *2025-05-21, version 24.10.2024073001* What’s the point of this app if the store doesn’t use it? ### 1/5 — App is confusing when ordering *2025-03-22, version 24.10.2024073001* I placed an order and when i ordered it even though i did like it asked for the meals it still didn’t go through. Why does it have to be so complicated to order meals! The restaurant and employees were amazing and even said it’s not the first time this app has caused issues. ### 1/5 — Hwy 55 location *2024-11-25, version 24.10.2024073001* The app is no good if you do not list all your Locations. Shallotte NC has had Hwy 55 for over 5 years now and is not listed on the App. ### 1/5 — Long wait times *2024-09-01, version 24.10.2024073001* Ordered ahead and still had to wait 45 mins a1 hr. Ridiculous! Defeats the purpose of pre ordering. By the time I got my food it was cold and they had to make ice cream so that was an additional wait time. RIDICULOUS! This is why I stopped going there. And confirms why I won't be going back ### 1/5 — Awful *2024-01-24, version 23.12.2023071201* If I could give no stars I would.. tried the mobile app thinking that would be the easy to get my order right. Nothing they gave me was correct ordered fried pickles got these nasty looking chili tots that were coming apart that looked like mush.. I’m disgusted not worth the money at all!! ## Most praised reviews (10 highest-rated) ### 5/5 — The best food and Oranges A ever *2026-06-22, version 25.12.2025082901* We move this! ### 5/5 — Love our Hwy 55! *2025-05-30, version 25.5.2025050602* We go to our local Hwy 55 restaurant every Friday for supper and we are excited to see the servers that are so eager to serve us and make us feel welcome. The food is delicious and sometimes we drop by during the week just pick up lunch when we’re home. ### 5/5 — Great service *2025-05-25, version 24.10.2024073001* I showed up 2 hours early and they very kindly got my order done in no time. Great staff. Will definitely be back! ### 5/5 — My store, and the owner are great *2022-05-04, version 21.65.2021120301* .after a bad experience, the owner made it right and now that the app is fixed we are extremely happy! ### 5/5 — Joseph Surf City *2021-03-15, version 20.27.2020051801* Food was excellent,and so was the staff! Great restaurant, nice atmosphere. ### 4/5 — Yay *2024-09-21, version 24.10.2024073001* Glad there’s an app. Pretty simple to use. ### 4/5 — Wonderful service and food *2023-10-29, version 23.12.2023071201* My location in Athens Tx has wonderful service and great food. So glad we have a good place that’s quick and offers more than just a hamburger. The customer service is outstanding! Thank you! ### 4/5 — Happy customers *2022-11-13, version 22.14.2022082901* We are always happy with our orders, but we have a few things to say/ask why is onion rings on the platers as a side but we can never get them, we have tried several times, time after time and again to fail. If you don’t no longer have them as a option please change it, or if you do have them then fix the app. And another thing I used my point to get a free kids meal and it took my points and still charged me, and 1 little container of gravy is hardly enough for the fries, let alone fries and shrimp. But as I said we are happy customers and the food is and almost always is wonderful. Thank you 🙏🏻🥰🙂💜 ### 3/5 — You need to fix the schedule time for my food to go into the store. I ordered to pick up at 5:15. Go *2026-06-26, version 25.12.2025082901* You need to fix the schedule time for my food to go into the store. I ordered to pick up at 5:15. Got here at 5:09 and they said the ticket doesn’t come into the system until 5 mins before. What in the world… ### 3/5 — Combos *2026-05-21, version 25.12.2025082901* Combos need to be added to app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*