# HY-Shield Virtual Expert

> HY-Shield Virtual Expert (iPhone/iPad app by Librestream Technologies Inc..)

- Source: https://appshunter.io/ios/app/hy-shield-virtual-expert/id1560413327 (this page in markdown: same URL + `.md`)
- Developer: [Librestream Technologies Inc.](https://appshunter.io/developer/549869787)
- Category: Productivity, Business
- Price: Free
- Age rating: 4+
- Requires: iOS 12.0 · 82 MB
- Languages: American English, French (France), German (Germany), Italian, Japanese, Korean, Brazilian Portuguese, Russian, Chinese (Simplified, China), European Spanish and 1 more
- Released: 2021-05-10
- Data updated: 2026-07-23
- User reviews in markdown: https://appshunter.io/ios/app/hy-shield-virtual-expert/id1560413327/reviews.md

## What is HY?

HY-Shield Virtual Expert is a secure on demand real-time visual interactive technical support service from Hyster-Yale Group which helps maximize the customer experience.

Virtual Expert creates a visual support connection between customers, dealers and HYG subject matter experts. This allows for collaboration between sales, service, and business-related areas within the forklift industry.  

This unique service delivers immediate support results that helps build relationships, increase uptime, reduce maintenance expenses and provide additional equipment training for less experienced technicians. 

Virtual Expert provides a private and highly interactive experience for all parties through use of hands-free headset, software, WIFI connection and an OE support expert. 

HY-Shield Virtual Expert provides teams with immediate access to augmented content and remote expertise to accelerate
decisions in the field and create assets for knowledge
management systems.

Designed to troubleshoot, inspect and maintain assets in
the field, Virtual Expert provides a secure and highly
interactive experience with access to workflow content and
the ability to share live video, audio, telestration and images
with remote technicians - even in limited bandwidth conditions.
Virtual Expert can be run in Expert or Field mode.
Expert mode gives users access to all features and settings
including remote camera controls. Field mode provides a
simplified interface for large field service teams or interactive
with external guests such as customers or vendors.

In addition to the Virtual Expert application for mobile
devices, wearables, and computers, HYG provides
hosted infrastructure services, specialized collaboration
devices, and enhanced management capabilities. Using the
Virtual Expert Manager tool, an enterprise can enforce
security and privacy settings, set network/bandwidth
controls, analyze usage, and manage user license policies.

This application includes VoIP audio. Some mobile network
operators may prohibit or restrict the use of VoIP functionality
over their network and may also impose additional fees or
charges in connection with VoIP. Please check the terms of
your agreement with your network operator.


## Version history (last 5 releases)

### v11.4.17 — 2026-07-20

- Guest API Enhancements for Call Center Solution support.
- Outlook Scheduled Meetings support.
- Additional NLP language support. 
- Transcription Privacy prompt added.
- Bug fixes and improvements.

### v11.4.14 — 2023-02-03

- Web app and Deep link support for Guest Invites. 
- NLP Translation languages - now at 40 languages .
- Guest Invite Dynamic Field Filtering.
- Bug fixes and minor enhancements.

### v11.4.8 — 2022-03-30

- New: Computer Vision Custom links.
- New: Transcripts.
- Bug fixes and minor enhancements

### v11.4.6 — 2022-02-15

- Added option to require consent for remote video sharing requests.
- Added the option to restrict manually adding contacts.
- Added Guest Invite selection of user mode: Expert or Field mode
- Bug fixes and minor enhancements

### v11.4.3.13369 — 2021-08-17

- Auto Call Reconnect
- Guest Invite Custom Fields
- UI update - On button and Settings-Auto Save
- Bug fixes and minor enhancements

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## More apps by Librestream Technologies Inc.

- [Librestream Onsight Connect](https://appshunter.io/ios/app/librestream-onsight-connect/id549869784)
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- [Onsight Flow](https://appshunter.io/ios/app/onsight-flow/id1510033890)
- [FANUC Assisted Reality](https://appshunter.io/ios/app/fanuc-assisted-reality/id1529498209)
- [TÜV Rheinland Virtual Expert](https://appshunter.io/ios/app/tuv-rheinland-virtual-expert/id1540658291)

All apps by Librestream Technologies Inc.: https://appshunter.io/developer/549869787

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*