# Hyatt Dining Club — user reviews > 26 indexed App Store user reviews of Hyatt Dining Club by GMS Consultant Private Limited, rated 4.80/5 from 5 ratings. - Source: https://appshunter.io/ios/app/hyatt-dining-club/id1579490662/reviews - App overview in markdown: https://appshunter.io/ios/app/hyatt-dining-club/id1579490662.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (8 of 26) ### 5/5 — Nidhi was really helpful *2023-03-19* Great job “ you are very good at explaining things “ thank you ### 5/5 — Excellent service by Ms. Amrit Kaur *2023-02-18* Hello Want to take few minutes and mention the excellent support that I received from Amrit, in using the app and making hotel bookings. She guided me all the way from the start and assisted in very minute details with a lot of patience and grace. Thanks Amrit and HDC. ### 5/5 — Hyatt Dining Club - Customer Support. *2023-01-25* Having been a member of the Hyatt Dining Club since January, 2022 & satisfied with the programme, I decided to renew my membership for another year but was thrown into a spin between various staff members since my vouchers which were not utilised did not get revalidated. For nearly five days different personnel were contacted without any results. Just yesterday, I received a call from Ms. Shonshon Khapudang - Manager, Programme Support - Hyatt Dining Club who was quick to understand the problem. Not only that, she requested for a day’s time & rectified the problem within less than 24 hours! Truly impressive!! The Hyatt Dining Club Management should employ more staff like her so that members like me are not sent on a wild goose chase. Well done Shon & a BIG Thank you!! ### 5/5 — Miss Amrit *2023-01-08* I had a very nice experience in booking my reservation with the help of Miss Amrit. She help me and guide through the whole reservation process. I would like to rate 5 star for her help and wonderful experience for my first time reservation through hyatt dinning club app. Keep up the nice work Miss Amrit 😁😁😁🙏👍 ### 5/5 — Exemplary service displaying Hyatt values - Sandeep Tiwari *2023-01-02* Dear HDC Team, Wanted to write an appreciation review for 1 of your colleagues Mr. Sandeep Tiwari whose prompt help & guidance helped me get through my HDC bookings in a matter of a few minutes. I had a problem wrt utilisation of my comp Suite vouchers & Sandeep was prompt in coming back with some great solution options. Sincerely appreciate his professionalism during the entire process. Also a sincere request to Team HDC - To consider some renewal benefits in terms of price discount or additional Stay / Meals vouchers for old patrons. Asking to pay the same amount as new for renewals is not something that may encourage customers. So just as a delight factor & to retain the old customers you should introduce some perks. Eg - I got to know today that the 2nd Comp room bight stay is not going to be a part of the new Platinum membership whereas the price remains the same - Now i am in 2 minds whether to renew or not as there are other groups offering similar aspects. I thought the USP of this membership was 2 Comp room nights + the Meals vouchers which most of your patrons would’ve surely utilise, most other vouchers go unused (esp in my case) so are kind off worthless for me. Hence the indecisiveness. Request the team to kindly look into the renewal benefits. ### 5/5 — Review for Shagufta -Sales *2022-09-16* Got a chance to interact with Shagufta while I was in dejected mood as I was not getting any headway for getting hotel reservation being Platinum member of HDC. I was really impressed as I found her real Customer Centric Professional who was not only instrumental for amicable problem resolution but at same time made me to realise that how important are customers for Hyatt as an institution. She clearly demonstrated values of Hyatt Dining ! Honestly she left an indelible impression in my mind ensuring lifetime membership! Shagufta you are truly great example for others. Thank you S S ARORA Director Dental crown solutions. ### 5/5 — Appreciation of support Ms Rupali Jain *2022-05-29* I had taken the membership of Hyatt Dining Club in 2019 . Every time I tried to obtain booking of a room through the membership programme I was informed of the inability on account of various reasons . Fed up with red tape and bureaucratic hurdles in my opinion ,I stopped even using Hyatt Hotels restaurant and bar facilities even in the normal course . The whole programme was a waste Eventuality I again took up the programme in the platinum category in 2022 after being assured that all the problems faced by me earlier were of the past and the vouchers will renewed and membership would be a unique experience. To my dismay even after taking the membership again I felt and experienced the virtually the same hurdles . Fed up with the usual polite answers by the executives I had requested for refund of the payment . Eventually Rupali ji started interacting with me , wherein I felt there was atleast one offical who understood and felt my requests (which to my mind were logical and expected) Rupali ji understood my exact request and went out of the way to sought it out with the participating property in Goa -The Grand Hyatt Finally after two and a half years I really experienced what should have been there in the first place . I felt extreme anger and irritation with atleast half a dozen of Hyatt Dining Club Officials who just did not do anything , infact would not call me back even after promising . It is the first time anyone understood my my discomfort and anguish of the membership . Ms Rupali ji was the only official who helped me and I got what I desired and requested In my opinion she is an excellent official in the membership programme and should be recognised for her ability to understand the members requests and usage of the programme . I am grateful and would want other executives of the programme to take cues from her to help us members . If not for her I would have my money returned and stopped even going to Hyatt properties Thank you sincerely Rupali ji ### 5/5 — Superb and simple App *2021-10-25* Very easy app to use **Developer response:** Dear Monika Julka, one of our highest priorities is to operate with excellence and offer an easy to use Hyatt Dining Club app. Keep us posted on your experience! Warm Regards, Team Hyatt Dining Club ## Most critical reviews (10 lowest-rated) ### 1/5 — Stay away! - poor service and false promises! *2024-06-10* Once you have taken the membership and paid for it they start deflecting and become rude on call. Availing the comp night in a property within the City is a challenge and they keep giving flimsy excuses that system is having technical issues and that too 5 days in a row! They need to realise that it’s not a comp night after all as the member is paying upfront for the package and the fees paid is after factoring in one night stay included. So their sense of entitlement and rude replies that too in a hospitality related industry is an example of severe rogue behaviour. Every time you need to avail a room you are made to go through the same rubbish process and made to feel miserable and regret! Every time you’ll need an escalation and to and fro calls and mails to get them to provide a service that’s promised under the package. VERY Poor experience and pathetic customer support! All in the name of Hyatt - it’s a pay your money and regret scheme - strictly stay away! **Developer response:** Dear Kapil Tandon, As per your conversation with our dedicated team, we are delighted to inform you that your reservation has been confirmed as per the requested dates. We look forward to hosting you soon and hope your experience with HDC is nothing short of exceptional. Warm Regards, Team Hyatt Dining Club ### 1/5 — Biggest sham of all time *2023-07-10* I am a member and not able to get a single booking through this membership. Before selling they were like just get it but once you buy it you feel any hotel you enter they especially kind of dislike you for having this discount membership. No one is bothered to spare one room for you. In foods too they make the option limited. Very frustrating and unprofessional. The team selling Hyatt dining has nothing to do with hotels and that what creates problem for customers. And this all is on non festival or special days like 13 July 8 August where there is no occasion in india. **Developer response:** Dear Adarsh_77, we are sorry to hear about your experience. Our help Desk team is unable to reach you. Request you to please reach out to our Help Desk at care@hyattdiningclub.com or 1800 572 9000 any day of the week between 9:30 am to 10:00 pm. We will be happy to hear from you and resolve the issue. Warm Regards, Team Hyatt Dining Club. ### 1/5 — dont be fooled by the sales and app *2022-11-25* Shagufta is highly unprofessional from their CS team & app changes their terms and memberships terms whenever it suits them. like they did with nights booking thru app now. complete bunch of thugs. had a resv for 10th Nov as per commitemnt of last manager Rupali she told me she can make last minute changes to +/- 3-4 days as i was comitting the date months prior but when connected with new manager shagufta , it wasnt entertained and are asking me to travel to the places that i want to out of season. dehradun in non rush months and same with goa in summers. **Developer response:** Dear Jayesh, we are sorry to hear about your experience. Our help Desk team is unable to reach you. Request you to please reach out to our Help Desk at care@hyattdiningclub.com or 1800 572 9000 any day of the week between 9:30 am to 10:00 pm. We will be happy to hear from you and resolve the issue. Warm Regards, Team Hyatt Dining Club ### 1/5 — App bookings don’t work *2022-11-06* App bookings don’t work, And coming to their customer service and membership, I’ve been told very proudly by their executive, ‘sir there are no bookings available for next 9 months, I request you to give us exact date of after 9 months which will be non flexible however cancellable’ I don’t know how they expect someone to have exact days 9 months before out of 12 months of their subscription period. Total waste of money and their escalations manager Shagupta is not that helpful right now. Would recommend everyone to not buy. Membership name - Ram Butani **Developer response:** Dear Ram Bhutani, we are sorry to hear about your experience however as informed by our Help Desk team, your suite room is confirmed. But because you wish to amend the booking now we are unable to give you rooms as they are basis availability and allocation only. For assistance, please contact our Help Desk. Warm Regards, Team Hyatt Dining Club ### 1/5 — Extremely Disappointing Club Membership *2022-09-15* This is the second time I am holding a membership with Hyatt and how disappointing it was to get one simple room booking done. When my previous membership was getting over, I got several calls asking me to renew the membership, which I did. But when I had to book the complementary room for a stay, my requests were constantly rejected. I tried several times through the app and none of my request was accepted. Finally when I had contacted the customer care, the staff Mr. Sandeep Tiwari helped me in getting a room booked finally. Really appreciate his help. Property wise, the food was great, the room had a great back water view. But house keeping and engineering were huge disappointments. The bath tub had lot of dust and hair strands. There were some names written on the bathroom mirrors which looked creepy. There was water logging issues too. In a nutshell the hotel and facilities are good, but the service was below average. Will never take the membership again. **Developer response:** Dear Jayshree Navin, we are very sorry to hear about your experience and inconvenience caused. We have shared your feedback with the hotel and we ensure you have a pleasant experience hereon. You have been our valued customer and we would love to have you back as a member. For any further assistance, please reach out to our Help Desk at care@hyattdiningclub.com or 1800 572 9000 any day of the week between 9:30 am to 10:00 pm. Warm Regards, Team Hyatt Dining Club ### 1/5 — Please do not purchase the membership *2022-06-25* This is an earnest request to everyone thinking of buying the membership that please do not buy one. Their sales representative Gowtham sold the membership to me by stating numerous lies and once the membership was sold i wasn’t able to contact him for any kind of assistance. The Hyatt Dining Club call Center representatives are also least helpful, and the vouchers you are promised will be left useless as you would not be able to use them. Everytime you request for a suite room, they would say it’s not available and even the Buy 1 Get 1 night free voucher does not work through the application. The HDC application is completely useless as it doesn’t let you book using any vouchers directly, and you would have to call the call Center whose representatives will also not help you. Please do not make the same mistake as me and buy the membership. I am going to post the same across social media and spread the message as much as I can. **Developer response:** Dear Jammer Roy, we are very sorry to hear about your experience and inconvenience caused. Our help Desk team is unable to reach you. Request you to please reach out to our Help Desk at care@hyattdiningclub.com or 1800 572 9000 any day of the week between 9:30 am to 10:00 pm. We will be happy to help and resolve the issue and try to look for the desired dates. However please be informed rooms are made available as per allocation. Warm Regards, Team Hyatt Dining Club ### 4/5 — I appreciate the staff *2023-02-17* This is an appreciation note for Miss NIDHI of Hyatt Dining Club. My experience with HDC has been just okay.. I feel they are over selling their memberships and then not able to provide stay for members as requested. Tried different times and was always disappointed! Finally settled for Jaipur which was not our preferred location. But having sad all that, I really appreciate the way Nidhi took over my concerns and actually helped me💕 I appreciate the staff at the restaurants of Hyatt as well. But the HDC has to make sure not to leave bitter taste with any of the members that join this program! ### 4/5 — Nice training of the App by Purva *2022-11-20* As I was new to the HDC, I did need some help in understanding the App. Purva was excellent in explaining both the benefits of the program and also how to use the App. I do appreciate it. Naveen Anand ### 5/5 — Booking support *2026-03-03* I have had very good experience of using HDC, speaking to them in their toll free number and the guidance provided thereafter in the entire booking / reservation process is smooth as hell. To top it, if you get Sandeep from the support team on the other side, he ensure it is like the best of experience.. explaining and hand holding you through the entire process… step by step. ### 5/5 — PROBLEM SOLVED SMOOTHLY *2026-02-27* I had an excellent experience with the HYATT DINING CLUB app’s customer care support. I recently faced a software error in the app, and the issue was resolved quickly and efficiently. A special thanks to Nidhi from the support team — she was extremely helpful, cooperative, and professional throughout the process. She understood the problem clearly, guided me patiently, and ensured the issue was fixed swiftly without any hassle. Truly appreciate the prompt service and customer-focused approach. Great support makes a big difference — keep up the good work! ## Most praised reviews (8 highest-rated) ### 5/5 — Bhaskar Pahwa *2026-02-13* Excellent Membership one must have. We get great benefits at minimal cost. You can get booking done in one call and even in oeak season you can redeem your vouchers. Ms nidhi from reservation team has been always helpful and i am personally thankful to her in providing us get the bookings in one go. You can go for anniversary , long weekend in almost evey part of india with best properties. Definetly a must have membership !! Loving it for almost 2 years now ### 5/5 — Happy happy *2026-02-06* The whole service was top notch from the managing side Subi and Sreelakshmi done a wonderful job ### 5/5 — Grateful for the Outstanding Assistance by Rajesh Kumar – HDC Team *2025-11-20* I would like to express my sincere appreciation for Mr. Rajesh Kumar, Senior Customer Executive at Hyatt Dining Club (HDC). For the past 15 days, I had been trying to book a room using my membership benefits, but I was unable to secure availability at any Hyatt property. It had become very stressful and disappointing for me as a long-term member. Fortunately, my conversation was finally connected with Rajesh Ji, and the level of support he provided completely transformed my experience. He listened to my issue with genuine patience, understood the urgency, and resolved my entire problem within just 24 hours. His professionalism, dedication, and willingness to go the extra mile truly reflect the highest standard of hospitality. He is one of the finest representatives I have interacted with in any customer service team. In my opinion, if Hyatt Dining Club had more people like Rajesh Ji handling customer concerns across India, the brand’s goodwill and membership sales would grow even stronger. His attitude is a true asset to Hyatt. Thank you, Rajesh Ji, for your exceptional support and for restoring my trust in the Hyatt Dining Club experience. — Rahul Devgun Hyatt Dining Club Gold Member ### 5/5 — Laxman Rao *2025-05-10* Nidhi given full support ### 5/5 — Prompt Service by Ms Iram *2024-10-13* We were facing some issues with Dining club app and was unable to redeem our coupons for the stay in Mansarovar, Jaipur. Ms Iram helped me to get it rectified and helped me to book the rooms within half an hour after the call. Nice customer service and keep it up Iram. ### 5/5 — Review /feedback *2024-04-26* Mr. Aman and Ms. Priya were very good in conversation with us. Priya guided us extremely well and had good patience in interaction with us . She also has good rapport with business clients . We also thank mr. Aman who was also quite generous in guiding us. On the whole both were outstanding in dealing with us in most professional way. TL Rajkumar ### 5/5 — Good app *2024-01-13* Very good customer service. Purva was very helpful in assisting by taking enough time through each steps Highly recommend this level of services. ### 5/5 — Excellent benefits and customer care *2023-04-30* We have been Hyatt loyalists for years now and they have always found a way to accommodate our requirements. We needed the complimentary second night which was not available at all. We left an enquiry and they called and gave us the booking by themselves. Special thanks to Apoorva from their team who made sure this went through well. We will always continue to be Hyatt Loyalists. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*