# Hyde Park - Winter Wonderland — user reviews > 84 indexed App Store user reviews of Hyde Park by IMG WORLDWIDE, INCORPORATION, rated 4.90/5 from 378 ratings. - Source: https://appshunter.io/ios/app/hyde-park-winter-wonderland/id1594351942/reviews - App overview in markdown: https://appshunter.io/ios/app/hyde-park-winter-wonderland/id1594351942.md - Rating breakdown: 5★ 353 · 4★ 13 · 3★ 4 · 2★ 2 · 1★ 6 ## What do users think of Hyde Park? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient ticket management - 💡 Personalized recommendations **Cons** - 🐛 Frequent crashes and freezes - 🔒 Security and login issues - 💤 Unresponsive and slow **Commonly reported bugs** - App stuck on initial screen - Verification links not working - Ticket information not syncing **Most requested features** - Integration with digital wallets - Improved navigation and map features - Better filtering and sorting options ## Newest reviews (14 of 84) ### 1/5 — Not updated since last year! *2025-11-19, version 4.0.9* The event is now open and I have booked tickets for December 2025. Unfortunately the app hasn't been updated since last year as the app says “Thank you for attending Winter Wonderland, See you next year!” ### 1/5 — Terrible app and comms *2025-11-19, version 4.0.9* Like others I have downloaded and deleted a number of times to try and fix the bug where the app start up page says ‘see you next year…’ tried to contact someone and got nowhere. For such an expensive experience it’s really poor. One star as I cannot give it minus and it won’t allow me to post this otherwise. ### 3/5 — winter wonderland app *2025-11-16, version 4.0.9* not working at the moment. love this app and is helpful when i go winter wonderland, but i uninstalled it last year and since winter wonderland has opened i’ve installed again but it is saying “See you next year” even though WWL is open at the moment. please fix this bug. ### 1/5 — Magic link not so magic *2024-12-14, version 4.0.6* Tried to open the “magic link” sent to mail box so many times but will not open in app. Lots of people experiencing same problem nothing done, if you can’t log in app is pointless. Winter wonderland get your money back! ### 1/5 — Terrible app *2024-11-25* Terrible app Constantly timed out and add extra partisans **Developer response:** Hi Lucas, we’re sorry to hear about the issues you’ve encountered with the app. We recommend reaching out to us at hydeparkwinterwonderland@img.com with more details so we can check this out for you. We appreciate your feedback and patience. ### 1/5 — Tickets *2024-11-14, version 4.0.3* Impossible to buy tickets on the app. It’s not working!!!!! Hey guys Customers services doesn’t respond. ### 1/5 — Pizza section don’t work! *2024-11-03, version 4.0.2* Trying to book the pizza and it keeps booking me at 11.45 time slot which I don’t want ### 3/5 — Good enough *2024-02-04, version 3.2.11* Only used it once though when we went there😒no point in keeping it only gonna use once ### 2/5 — Extremely crowded *2023-12-30, version 3.2.10* Too crowded. Wait time must be managed better. ### 1/5 — Useless *2023-12-14, version 3.2.10* Looks like a great app but doesn't recognize tickets already purchased through website so renders it completely useless. ### 1/5 — « Magic » link does’nt work *2023-12-13, version 3.2.10* OOPS! Please tap the magic link on your mobile device to open the Hyde Park Winter Wonderland app. ### 1/5 — Cannot login. *2023-12-11, version 3.2.8* In order to login an email is sent with a verification link. Unfortunately, the verification link doesn’t work no matter how many times you click on it or request a new one. From other reviews this is clearly a longstanding issue they’ve failed to address. ### 3/5 — Can not login *2023-12-01, version 3.2.8* Magic link doesn’t work. Link doesn’t redirect to the app. ### 1/5 — Link to tickets doesn’t work *2023-11-25, version 3.2.8* When you’re sent an email to load your tickets, the link does not open the app (iOS) and so you can’t access your tickets ## Most critical reviews (10 lowest-rated) ### 1/5 — It won’t work *2025-12-28, version 4.0.13* I downloaded the app and it don’t say anything to continue or anything ### 1/5 — Winter WL *2025-12-28, version 4.0.13* The app does not work at all ### 1/5 — Rubbish *2025-12-23, version 4.0.13* Rubbish app ### 1/5 — Doesn’t work *2025-12-22, version 4.0.13* The app simply does not work on my or any of my family’s iPhones. We are here now and the app is useless. ### 1/5 — To much experience *2025-12-18, version 4.0.12* Now they though they are the only one externally in London compared to last year’s every year increase price of entry tickets and rides also ### 1/5 — I did’t receive any tickets *2025-11-29, version 4.0.11* I purchased three adults. The money has been taken from my bank account, but the tickets do not appear in the app!! Also, i did receive any email with the tickets. ### 1/5 — Not working *2025-11-24, version 4.0.9* This app is not working at all! ### 1/5 — Unusable *2025-11-22, version 4.0.9* Like others have reported, I open the app and am immediately presented with a page saying “see you next year”. I can’t get past this page. I have deleted and reinstalled the app several times. ### 1/5 — Not working *2025-11-20, version 4.0.9* It just says “See you next year” deleted and reinstalled multiple times. ### 1/5 — APP IS NOT WORKING *2025-11-19, version 4.0.9* i’ve just bought my tickets on the website and i always find the app useful i just redownloaded it and even though Winter Wonderland is open the app doesn’t work and is still on the page saying welcome back next year PLEASE FIX IT ## Most praised reviews (10 highest-rated) ### 5/5 — App is great! *2023-12-24, version 3.2.10* I used the app to purchase tickets and then navigate through the event. It was a great experience to have everything in one place. The map worked great and I loved the recommendations! ### 5/5 — Gets the job done! *2023-11-30, version 3.2.8* Looks great, easy to navigate and being able to buy my wife and children tickets straight from the app was a nice touch ### 5/5 — Highly recommended app for attending *2023-11-30, version 3.2.8* A very helpful app that guided me to where I needed to go and conveniently stored my tickets. I even purchased more tickets while visiting. I’d recommend to anyone attending! ### 5/5 — Major improvements from last year *2023-11-30, version 3.2.8* Night and day from last year’s version, ty for addressing the freezing bug. Also big fan of the personalized recommended rides ### 5/5 — Easy to use app with a few UX recommendations *2023-11-28, version 3.2.8* Was very easy to get registered and look through events. Wish list items include the ability to filter events by date, type, location, etc and having the map pinpoint your current location at the venue, to assist with navigation and sense of orientation. Also would be helpful to not leave the app to book a ticket (get taken to the website). ### 5/5 — Winter wonderland *2023-11-24, version 3.2.8* This app is very good ### 5/5 — Good app *2022-12-08, version 2.5.1* App worked very well. I was able to see all bookings straight away. No issues ### 5/5 — Worked fine for me *2022-11-17, version 2.3.0* No issues at all with updating details ### 5/5 — Works as expected *2022-10-25, version 2.2.1* Works fine for me on iPhone 11 Pro Max iOS 16 ### 5/5 — Won’t work! *2022-10-08, version 2.2.1* Deleted and downloaded the app so many times and will still not go past the “Allow us to use your location services” screen. Location services on but this App doesn’t show up in there! Have a booking for December and would love to view on the app. Any help appreciated please! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*