# Hydro One Mobile > Manage electricity service, view bills, and track power outages with real-time updates. (iPhone/iPad app by Hydro One Incorporated.) - Source: https://appshunter.io/ios/app/hydro-one-mobile/id522546275 (this page in markdown: same URL + `.md`) - Developer: [Hydro One Incorporated](https://appshunter.io/developer/1476743504) - Category: Utilities - Price: Free - Rating: 3.00/5 from 4 App Store ratings · 67 written reviews indexed - Age rating: 4+ - Requires: iOS 14.0 · 20 MB - Languages: American English - Released: 2012-05-17 - Data updated: 2026-08-23 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/hydro-one-mobile/id522546275/reviews.md ## What is Hydro One Mobile? We work hard to ensure that Hydro One customers have access to the information they need when they need it. The NEW Hydro One mobile application makes it easy for customers to manage their Hydro One service and get the latest information about power outages in your area. NEW – Customers can now access myAccount self-service within the app! Enabling Hydro One customers to: • View their bill and account balance • Sign up for paperless billing • Sign up for SMS notifications • View ‘time of use’ usage details and more! Power Outage Map Our power outage map lets you know if there is a power outage at home or the cottage. It is updated every 10 minutes with detailed outage information, including: • Number of customers affected • Estimated restoration time • Cause of the outage (if known) • Repair crew status The Outage Maps use colour-coded symbols to display the number of customers without service and their locations. Hydro One recognizes that this is crucial information for our customers. Now you can access it on the go. ## Key features - View bills and account balance - Sign up for paperless billing - Sign up for SMS notifications - View usage details - Real-time power outage map - Outage restoration estimates ## Recent user reviews (10 of 67) All indexed reviews: https://appshunter.io/ios/app/hydro-one-mobile/id522546275/reviews.md ### 1/5 — Useless *2026-07-01, version 1.7.1* App is basically a redirect to their website. Like stepping back in time. ### 1/5 — Why do we have to log in? I just want to see power outages *2026-06-28, version 1.7.1* Exactly as the title says. Why do we have to log in? I just want to see power outages without having to go onto an internet browser when I don’t have internet due to power outages ### 5/5 — App works well *2026-03-11, version 1.7.0* The app is fine. Most reviews criticize the data which can sometimes be off or lacking (eg cause of outage) but that’s a different issue. Resolutions times are dodgy but that’s reality: they can only make estimates. ### 1/5 — trash company *2025-12-28, version 1.6.1* trash company ### 3/5 — Very slow on IPad *2025-08-18, version 1.6.1* I like the app, especially the hourly usage and alerts. But logging in is so slow on my iPad that I have to try several times because I get errors. ### 1/5 — Hydro One, invest in technology *2025-07-05, version 1.6.1* Unusable. Essentially the mobile website but in an app. Hydro One should seriously invest in a proper app that focuses on usage and billing. ### 1/5 — Poor app *2025-05-17, version 1.6.1* App seems to try using a web page and gets broken on every step in a way. Most recently - “view bill” function stopped working. In other instances In-app messages “ unsupported browser” pop up - should not be the case with a real app professionally developed. Unlike a real app, it does not support face recognition forcing to type a password every time. There is a need to invest in this app. Currently its pretty much useless((( ### 1/5 — Browser unsupported??? *2025-05-13, version 1.6.1* I have no idea why I now get a notice that my browser is no longer supported, when I am using the app. Now I can no longer view my invoice or any past invoices. An update to rectify this rubbish would be nice. ### 2/5 — Not even an app *2025-03-23, version 1.6.1* This app is a total joke. You can barely call it an app, it’s just a frontend for their website. And apparently, since a few months ago, the “browser” this app is using is no longer supported by THEIR OWN WEBSITE. Come on folks! ### 1/5 — Shady *2025-03-13* Shady. ## Frequently asked questions about Hydro One Mobile ### What can I do with the Hydro One Mobile app? The app allows Hydro One customers to manage their electricity service. You can view your bill and account balance, sign up for paperless billing and SMS notifications, and check your 'time of use' usage details. It also provides access to a real-time power outage map. ### How does the power outage map work? The power outage map is updated every 10 minutes and displays detailed outage information. It shows the number of customers affected, estimated restoration times, the cause of the outage if known, and repair crew status. Color-coded symbols indicate the number of customers without service and their locations. ### Is the Hydro One Mobile app free to use? Yes, the Hydro One Mobile application is free to download and use. There are no in-app purchases or advertisements mentioned. ### What information can I see about my bill and account? Within the app's myAccount self-service feature, you can view your current bill and account balance. You can also sign up for paperless billing and receive SMS notifications for important updates regarding your account. ### When is the power outage information updated? The power outage map is updated frequently to provide the most current information. It is refreshed every 10 minutes, ensuring you have access to the latest details on outages in your area, including estimated restoration times and the number of customers affected. ## Version history (last 5 releases) ### 1.7.1 — 2026-04-20 We are constantly improving our apps, and we encourage you to stay up to date for the best performance. ### 1.7.0 — 2026-02-20 We are constantly improving our app, and we encourage you to stay up to date for the best performance. ### 1.6.1 — 2024-05-17 -Bug fixes for iPad ### 1.6.0 — 2024-05-07 Branding updates and minor bug fixes ### 1.5.5 — 2024-03-15 We are constantly improving our apps, and we encourage you to stay up to date for the best performance. ## Apps similar to Hydro One Mobile | App | Rating | Price | Category | | --- | --- | --- | --- | | [Ivy Charging Network](https://appshunter.io/ios/app/ivy-charging-network/id1585435605) | — | Free | Utilities | | [Cogeco Wi-Fi](https://appshunter.io/ios/app/cogeco-wi-fi/id1534018397) | 3.8 (58) | Free | Utilities | | [Toronto Hydro](https://appshunter.io/ios/app/toronto-hydro/id1587483619) | 2.3 (17) | Free | Utilities | | [Nee-Vo](https://appshunter.io/ios/app/nee-vo/id1108454345) | 4.8 (7,296) | Free | Utilities | | [MyBell](https://appshunter.io/ios/app/mybell/id850549838) | 4.5 (6,384) | Free | Utilities | | [myTbaytel](https://appshunter.io/ios/app/mytbaytel/id1462345514) | 4.3 (23) | Free | Utilities | ## More apps by Hydro One Incorporated - [VC-HydroOne](https://appshunter.io/ios/app/vc-hydroone/id1559286372) - [myEnergy Connect](https://appshunter.io/ios/app/myenergy-connect/id6739617263) All apps by Hydro One Incorporated: https://appshunter.io/developer/1476743504 ## Related topics [enbridge](https://appshunter.io/ios/topics/enbridge) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*