# Hydro One Mobile — user reviews > 67 indexed App Store user reviews of Hydro One Mobile by Hydro One Incorporated, rated 3.00/5 from 4 ratings. - Source: https://appshunter.io/ios/app/hydro-one-mobile/id522546275/reviews - App overview in markdown: https://appshunter.io/ios/app/hydro-one-mobile/id522546275.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## Newest reviews (12 of 67) ### 2/5 — Not even an app *2025-03-23, version 1.6.1* This app is a total joke. You can barely call it an app, it’s just a frontend for their website. And apparently, since a few months ago, the “browser” this app is using is no longer supported by THEIR OWN WEBSITE. Come on folks! ### 1/5 — Useless waste of time *2024-04-22, version 1.5.5* Single most useless app I have encountered. FRUSTRATING! Runs you in circles. Prompts you to register AGAIN! Doesn’t recognize my email or password. Bumps you out when you try to reregister saying that you already have an account under this account. WHAT? SERIOUSLY HYDRO ONE GET YOUR ACT TOGETHER. ### 1/5 — Glitchy and non-user friendly *2024-02-01, version 1.5.4* Every time I login, I experience some sort of glitch. Like right now, I can’t view my energy usage with out the app trying to log me out. Its sub-browser functionality is archaic, and the navigation around the app is diabolically bad. For a multi-billion dollar corporation, the execs should feel ashamed of releasing an app this poorly designed. What a disaster. Please hire a legit company to completely redesign this joke of an app. PLEASE ### 1/5 — Flawed app *2023-08-18, version 1.5.4* I’m unable to login to my account via the app. Brings me to a blank page…. ### 1/5 — Not worth downloading. *2023-07-07, version 1.5.3* It is better to just use the one on the internet browser instead of app. I cannot even login into the app. ### 2/5 — So much room for improvement *2023-07-03, version 1.5.3* This app just replicates the website, so there’s no point in having the app. This app could be so helpful if they added outage notifications and a widget to show if the power is on, mid or off peak quickly and easily. ### 1/5 — A pain in the ??? *2022-12-16, version 1.5.3* Unreliable. Slow. After logging in the program will ask you to reverify yourself. ### 1/5 — Doesn’t Work *2022-07-16, version 1.5.2* The update makes this app unusable. I can no longer access any data about energy use. ### 1/5 — New update - not working? *2022-06-29, version 1.5.2* Log on, but not loading. Stuck spinning. ### 1/5 — Totally useless app *2022-06-17, version 1.5.1* Doesn’t tell you anything. Sure it says there’s a power outage in my area, but even after an hour they still haven’t updated with any info. Maybe hire someone to keep people updated. ### 1/5 — App keeps notifying me an update is available *2022-06-15, version 1.5.1* There is no new update available. Looks like someone jumped the gun on this one. The pop up is annoying but not as bad as the distribution rates we have to pay in northern Ontario. Good to see my money is being well spent…lol ### 1/5 — Completely Underwhelming *2022-06-07, version 1.5.1* I deleted the app as I wasn’t using it nearly enough to justify the space on my phone. The app is fine, but there is a lot room for improvement and enhancements. If it was expanded to have account access and simple, user friendly displays for tools and dashboards, that would be worth downloading! Two years and no updates. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-07-01, version 1.7.1* App is basically a redirect to their website. Like stepping back in time. ### 1/5 — Why do we have to log in? I just want to see power outages *2026-06-28, version 1.7.1* Exactly as the title says. Why do we have to log in? I just want to see power outages without having to go onto an internet browser when I don’t have internet due to power outages ### 1/5 — trash company *2025-12-28, version 1.6.1* trash company ### 1/5 — Hydro One, invest in technology *2025-07-05, version 1.6.1* Unusable. Essentially the mobile website but in an app. Hydro One should seriously invest in a proper app that focuses on usage and billing. ### 1/5 — Poor app *2025-05-17, version 1.6.1* App seems to try using a web page and gets broken on every step in a way. Most recently - “view bill” function stopped working. In other instances In-app messages “ unsupported browser” pop up - should not be the case with a real app professionally developed. Unlike a real app, it does not support face recognition forcing to type a password every time. There is a need to invest in this app. Currently its pretty much useless((( ### 1/5 — Browser unsupported??? *2025-05-13, version 1.6.1* I have no idea why I now get a notice that my browser is no longer supported, when I am using the app. Now I can no longer view my invoice or any past invoices. An update to rectify this rubbish would be nice. ### 1/5 — Shady *2025-03-13* Shady. ### 1/5 — Incorrect Naming *2025-03-06, version 1.6.1* I realize this isn’t impactful to the province of Ontario, but the Gulf of Mexico is named incorrectly. ### 1/5 — Terrible app. *2024-11-04, version 1.6.1* Can’t even login with my info. Never seems to work properly! They need a revamp of the app! ### 1/5 — Very annoying *2024-07-07, version 1.6.1* Useless app. It basically gets you to the browser ## Most praised reviews (10 highest-rated) ### 5/5 — App works well *2026-03-11, version 1.7.0* The app is fine. Most reviews criticize the data which can sometimes be off or lacking (eg cause of outage) but that’s a different issue. Resolutions times are dodgy but that’s reality: they can only make estimates. ### 5/5 — Very Useful App *2024-12-30, version 1.6.1* Does everything it needs to do in the event of a power outage. Using the map, you can quickly determine the extent of the outage and timelines for restoration. The info refreshes in a timely manner. You can also report an outage and you can set up text notifications to keep you informed. ### 5/5 — Just Great! *2022-12-26, version 1.5.3* Amazing app to follow outage updates ### 5/5 — Ian *2022-12-16, version 1.5.3* I really like having information about the status of my outage. Let’s be realistic and understand that power outages are a fluid situation and that it is extremely difficult for Hydro One to accurately forecast when power will be back on. To expect otherwise is a fairy tale. ### 5/5 — Power Power Outages *2021-12-11, version 1.5.1* Very useful app for reporting and checking re outages. It’s nice to see the status of an outage in my area at a glance. ### 4/5 — Update is a little off *2022-12-15, version 1.5.3* Had v1.5.2(27) which the app store said was the latest but opening app said I already had this version but kept asking me if I wanted to update. Safely deleted the mobile app, downloaded again and all good, now says v1.5.3(28). ### 4/5 — Evelyn *2022-06-15, version 1.5.1* I am quite happy with this app….I live in a remote area, and it has been excellent for updates on outages. Thank you! ### 4/5 — Awesome *2022-05-22, version 1.5.1* This app is exactly what I needed. It’s fast , easy and to the point. With large power outages you get the info very quick and very user friendly. Thank you for this app ### 3/5 — Very slow on IPad *2025-08-18, version 1.6.1* I like the app, especially the hourly usage and alerts. But logging in is so slow on my iPad that I have to try several times because I get errors. ### 3/5 — Behind the times *2023-01-31, version 1.5.3* Why are you the last to use face recognition for logging in? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*