# Hydro Ottawa — user reviews

> 8 indexed App Store user reviews of Hydro Ottawa by Hydro Ottawa.

- Source: https://appshunter.io/ios/app/hydro-ottawa/id1673243513/reviews
- App overview in markdown: https://appshunter.io/ios/app/hydro-ottawa/id1673243513.md

## Most critical reviews (8 lowest-rated)

### 1/5 — Constant crashes

*2026-07-02*

App constantly crashes, and sole purpose is to point to website. Pointless.

### 1/5 — Not useful

*2023-09-09*

Doesn’t even tell you the current $/kWh.

It should at least tell you that based on the customer’s plan, time of day, day of week etc., plus all the different TOU and Tier rates.

All costs should be *REAL* costs, including all taxes, fees and ridiculous charges. Whatever the customer has to pay.

We do not need another app to pay bills.
Contains useless tips.
Chat doesn’t work.

Why did Hydro even bother making this app??

### 1/5 — Whats the point?

*2023-06-29*

God knows how much the city spent making this app. But everything you click brings you to the website 😂 whats the point? 

Anything i want to do or see just bring you to the website where you have to re log in???? 

Even the paid bills take 2-4 days to process. It makes absolutely no sense. Im able to get a confirmation email telling me the bill was paid but then it wont update for days. Then it processed to send me a Over due email plus the app says its over due? 

They took the time to tell people that this is “normal” and to ignore it if it’s already paid. 

Im taking a coding class and i can tell you this is just lazy coders. 

But it makes me hopeful to know that this is my “competition” 😂👌

### 1/5 — Login does not work…

*2023-04-26, version 1.0.2*

And does not give any error message…🥺

### 1/5 — Not working

*2023-04-25*

Can’t log in… what a joke. There was nothing wrong with the old app it least it worked.

### 1/5 — Another developer distributing a poor mobile web app

*2023-04-21*

I thought LCBO was the de facto for developing a bad app with updates. Hydro Ottawa has a thick app presentation until selecting log in. The app reverts to loading mobile friendly web links inside, which launch bottom to top. Prepare for a new tab window transition if you explore the menu options. I don’t think the developer wanted much Swift programming code or dev time.

### 4/5 — Much improved and works well

*2024-09-12*

Glad to see the improvements made. There is a lot of info that can be extracted about your power usage. 
One minor complaint is that when the current billing period ends the data for the just ended period is not available for several days until the next bill is ready. Why not just make the data available for our own stats?

### 5/5 — Bien conçu et la version française est excellente.

*2023-12-19*

Application très professionnelle et intuitive.  Très informative.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*