# HydroHome - by BC Hydro — user reviews > 169 indexed App Store user reviews of HydroHome by Insight Energy Ventures, LLC, rated 4.40/5 from 20 ratings. - Source: https://appshunter.io/ios/app/hydrohome-by-bc-hydro/id6569249587/reviews - App overview in markdown: https://appshunter.io/ios/app/hydrohome-by-bc-hydro/id6569249587.md - Rating breakdown: 5★ 15 · 4★ 2 · 3★ 0 · 2★ 2 · 1★ 1 ## What do users think of HydroHome? Overall sentiment: negative **Pros** - 🚀 Live energy data - 📊 Usage breakdown - 👍 Great improvement from old app **Cons** - 🐛 Frequent login issues - 🤔 Unintuitive navigation - 💰 Locked features behind paywall - 🤯 Buggy and broken **Commonly reported bugs** - Login credentials not working - App freezing or crashing - Live data not showing correctly - Time displayed incorrectly **Most requested features** - View billing and usage history - Customizable data views - Compatibility with more home setups ## Newest reviews (18 of 169) ### 2/5 — App Security *2026-07-14, version 1.1.0* Needs option of using passkeys. ### 2/5 — V1.1 update breaks live view zoom *2026-06-25, version 1.1.0* After this major update, I miss the ability to zoom out on the live view - before you could pinch to zoom - now you are only being able to see 6 minutes of data on the timeline without scrolling. Otherwise the app is not bad. ### 2/5 — Another horrible update *2026-06-25, version 1.1.0* With every update the app gets worse and worse for those who have solar panels and are on the net metering program. The app no longer shows accurate solar production information. It was a few updates ago that it did not show a negative cost when more energy outflows to the system. Make it better for all users. ### 2/5 — Constant login required *2026-06-15, version 1.1.0* Login is required often when I haven’t used the app for a while. It’s very annoying. ### 4/5 — Incorporate Payment in the App and Liquid Glass *2026-06-03, version 1.1.0* Please incorporate the payment directly in the app so it be all in one. Also, please adopt the Liquid Glass layout and menu bar at the bottom which is compatible with iOS 26. Otherwise, great app! Thank you! ### 3/5 — Still a little buggy *2026-04-26, version 1.0.46* Great app but needs tweaking. Looking forward to the updates ### 2/5 — No free tracking data *2026-03-31, version 1.0.45* A free full view should be provided for tracking and comparing energy usage. Customer pays for the service, they should not have to pay extra for tracking usage. ### 3/5 — Initial use *2026-03-06, version 1.0.45* Setup is confusing. Home Profile refuses to accept 0 dishwashers as an answer.!!!!!!! Slow to update profile. !!! ### 3/5 — Disappointed with update *2026-02-14, version 1.0.44* The last update forces users through an energy savings wizard. I just want my usage metrics. I don’t need an app telling me how to save energy. Useless now. ### 2/5 — Add payment option *2026-02-01, version 1.0.44* Why can’t I make payments on the app itself ### 1/5 — Can’t even use it *2026-01-18, version 1.0.42* Downloaded the app and won’t even let me login. The sign in button is frozen or glitching. I restarted my phone, updated my phone and reinstalled the app and still doesn’t work. ### 1/5 — Nothing works properly *2026-01-09, version 1.0.42* I cannot get my thermostats (supplied by BC Hydro) to log usage and cannot get thermostats to adjust through the app basically useless! Tried support and been months no help kinda usless for me and bc hydro supplies equipment ### 1/5 — App *2026-01-04, version 1.0.42* You can’t even find your bill. Too much stuff on the app that is unnecessary ### 2/5 — Very buggy *2026-01-02, version 1.0.42* App has lots of bugs and broken links. ### 2/5 — Super Buggy *2025-12-23, version 1.0.42* I can’t even fill out my home profile. When I hit save it just says there is a problem and my options are to log out or contact support. None of the cool features for power tracking are available in my recently built apartment. No real point to the app as far as I can see. Very disappointed. ### 1/5 — Doesn’t work *2025-12-15, version 1.0.41* Tried installing it but it gets stuck on the type of home I have. Pretty disappointed. ### 1/5 — Lots of glitches *2025-12-13, version 1.0.41* It is a shame: every other action causes error 🤦‍♀️ ### 1/5 — Nothing works properly *2025-11-25, version 1.0.39* I cannot get my thermostats (supplied by BC Hydro) to log usage and cannot get thermostats to adjust through the app basically useless! ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible App, Unusable *2026-06-10, version 1.1.0* What is this AI slop? None of the features work. The home profile refuses to save. The data is unreliable at best. The usage shows null earlier than 6 months. I don’t know who approved this ### 1/5 — Tired of web wrapper *2026-06-09, version 1.1.0* This replaced an excellent app until Hydro’d team cheaper out with this one. Must of been a promotion for some manager. ### 1/5 — No billing link *2026-05-27, version 1.0.46* Need a visible billing link, to see amount owed, you have it buried somewhere, but always need to look, very frustrating ### 1/5 — HydroHome w/PowerSync. *2026-03-11, version 1.0.45* Does not recognize Powerlync. The QR Code on the Powerlync is indistinct. No option to enter QR Code manually. Not intuitive. Date selections clunky. ### 1/5 — Ok but lack functionalities *2026-03-09, version 1.0.45* One of the main functions of such an app is to be able to limit the temperature or lock the thermostats, which is lacking from this app. The scheduling on the app also doesn’t work and the thermostats get kicked out randomly. In summary, it’s only good to get an overview of the usage. Not expect detailed report or ability to control things. ### 1/5 — A substandard app *2026-02-26* When used by following the instructions provided in emails from BC Hydro, you won’t get far. The only thing of lower quality than this app, is the emails written by BC Hydro and the HomeHydro team. I’m not impressed. ### 1/5 — Junk *2026-02-11, version 1.0.44* After almost 5 months of telling me “we are going to fix it” manager tells me over and over again. If I was BC Hydro I would be embarrassed to contract with this outfit. If they are not then shame on you BC Hydro! Even with the hub still useless. Can you please get your act together ### 1/5 — Nothing works properly *2026-02-08, version 1.0.44* Since last update cannot get my thermostats (supplied by BC Hydro) to log usage and cannot get thermostats to adjust through the app basically useless! Tried support and been months no help support is useless keep telling me they’ve sent it to there development team been like 5 months do not recommend this app till they fix it and get some useful support people ! They wont even give me the number for a Manager to talk to ! ### 1/5 — Don’t see account number *2026-01-28, version 1.0.43* Don’t see account number ### 1/5 — Does nothing! *2026-01-21, version 1.0.42* You can’t use most of the features unless you get a hub. It won’t even let me fill in my home profile 👎🏻 ## Most praised reviews (10 highest-rated) ### 5/5 — HydroHome w/PowerSync. *2026-05-30, version 1.0.46* Does not recognize Powerlync. The QR Code on the Powerlync is indistinct. No option to enter QR Code manually. Not intuitive. Date selections clunky. ### 5/5 — Power usage *2026-01-14, version 1.0.42* I like that I am able to view my power usage quick and easy whenever I choose. Whether it be daily, weekly or monthly. ### 5/5 — User experience and user interface is good *2025-04-25, version 1.0.30* Thanks ### 5/5 — Good app *2025-04-12, version 1.0.30* Very helpful app. Need to add billing view and payment to make my life easier. Glad to have a tool to help save money on my ever growing electric bill. ### 5/5 — Experience is getting better *2025-04-10* Lots of changes recently and they seem for the better. I’ve read through the bad reviews and agree that having billing information would be extremely beneficial, get with it bchydro. I also understand that rolling out new technologies takes time to perfect so i can be patient as these new improvements are released. Overall, happy to be able to see where we are most using electricity so I can turn things off and hopefully save some money! **Developer response:** We appreciate your supportive feedback and are glad you’re enjoying the recent improvements! Your insights about billing information are noted as we are committed to improving your experience—thank you for your understanding as we work on enhancements! ### 5/5 — Real-time data *2025-03-04* App when paired with the hub shows me how much power as I’m using it - looking forward to using it to save! **Developer response:** We appreciate your feedback and are glad you're finding value in the hub! It's great to hear you're excited about using it for savings! Thank you for your continued support. ### 5/5 — Live data *2025-02-05, version 1.0.24* The live data feature is totally worth it. I can tell when my kids are home. It’s very interesting. Wish there were more alerts, like high usage or inefficient heating alerts. ### 5/5 — Works fine after updates *2024-09-11* Works great and gives you all usage data. Nice to see live data as well as day, week and month power usage and cost. Definitely saves me money being aware of my power usage. Support has been awesome and all techs are helpful and knowledgeable. Can’t complain as power hub is free as well as the app and you get great support. As with any app there is always room for improvement but the app does 100% for me what it was designed for and just works ### 5/5 — Great app *2024-08-03* A great improvement from the old app. Love the live energy data and seeing how things jump when I turn appliances on or see it drop when I’m turning things off during peak periods. **Developer response:** Hi, Estar47. I am glad you are experiencing the app at a 5-star level. Our goal is to ensure everyone has this level of experience. We appreciate you taking the time to review the app. Look out for new updates as we are working tirelessly to enhance the app even further! Best Regards, HydroHome Support Team ### 5/5 — Usage breakdown is great *2024-08-01* It shows how much money I spend running things in my home. It makes sense. I was surprised about my hot water. I like the new look. **Developer response:** Hi, bobby123bc. Thank you for the feedback. We are working to provide enhancements to the app to ensure everyone has a 5-star experience like you have. Thank you for taking the time to review the app. Best Regards, HydroHome Support Team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*