# Hyperpure — user reviews > 63 indexed App Store user reviews of Hyperpure by Zomato Media Pvt. Ltd., rated 4.80/5 from 27 ratings. - Source: https://appshunter.io/ios/app/hyperpure/id1203646221/reviews - App overview in markdown: https://appshunter.io/ios/app/hyperpure/id1203646221.md - Rating breakdown: 5★ 24 · 4★ 1 · 3★ 2 · 2★ 0 · 1★ 0 ## Newest reviews (12 of 63) ### 4/5 — “Great platform but needs better stock availability” *2026-01-13, version 5.4.4* “Overall, a great and impressive platform. However, some essential items are often out of stock — for example, Gemini oil isn’t available. It would be great if Hyperpure maintained availability like Dmart for a smoother experience.” ### 4/5 — Deals at amazing prices *2025-07-14, version 4.39.0* Lot of products are available at very low cost as compared to market rates. Also the quality of the products are good. ### 5/5 — One stop shop for small restaurants *2025-05-03, version 4.37.1* Very easy and cost effective solution ### 5/5 — One Stop Shop for all Food business people *2025-04-27* Being in this food business it’s being difficult made easy. Hyperpure is simple a boon ie Blessing in Disguise, only can focus in the promotion of business No other can ever execute like Hyper. Professional approach and meticulously handling customers **Developer response:** Hi Vijis, It is delightful to hear such positive words and it’s always a pleasure to serve our users. ### 5/5 — good for kitchen *2025-04-16, version 4.36.2* I can buy everything for kitchen at good price. one thing is very good you can find every brand product. ### 5/5 — Best *2025-03-14* I buy 80% of my restaurant's items from hyperpure and everything is almost fine. But I request you to pay a little attention to the vegetables and chicken. They come smiley sometimes. The rest is very good and I request everyone who has a restaurant. You can buy all the restaurant items from here, one of the best hyperpure **Developer response:** Hi Dc roy, Thank you for sharing your feedback with us. We're thrilled to hear that you had a positive experience with Hyperpure. Your feedback motivates us to continue providing excellent service to our customers. ### 5/5 — Hassle of being a new cafe owner FINISHED !! *2025-02-21, version 4.35.1* Hyperpure is an amazing initiative taken by Zomato. I first came across them in Ahaar Expo and have been using them for almost all the requirements for my new outlet. ### 5/5 — Less price than market *2025-01-20, version 4.35.0* Hyper pure pricing is very less than the local market ### 5/5 — Review *2025-01-02* It’s good having like this store most of the items are available which we even can’t think in small cities **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ### 5/5 — The best app for all ingredients *2024-12-26, version 4.34.0* Using since 3 years now and it’s the best thing happened I get every item at my doorstep At best prices ### 4/5 — Fast delivery and good quality *2024-12-14, version 4.33.1* We have ordered for 3 weeks in a row and the products are consistent and of good quality at a reasonable price. Delivery times keep fluctuating that’s why a 4 star. ### 5/5 — Review *2024-12-02* It’s good having like this store most of the items are available which we even can’t think in small cities **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor Delivery Coordination and Unfair Customer Support *2026-07-23* I am extremely disappointed with Hyperpure’s delivery service. This feels highly unprofessional and unfair to restaurant owners. Hyperpure asks customers to select a delivery time slot (such as 9–10 AM, 12–1 PM, 1–3 PM, or 4–5 PM), but the delivery personnel often arrive much earlier—sometimes as early as 6 or 7 AM. They expect us to open our café outside our operating hours, and if we are unable to do so, they cancel the order without waiting or making a reasonable effort to deliver. In many cases, the delivery partner does not wait even a few minutes or properly coordinate with the customer. There is often no prior call or communication before reaching the location. When we contact customer support, they tend to support the delivery partner instead of understanding the concerns of the restaurant owner. Restaurant owners pay for this service and expect reliable, professional deliveries. Instead, we face unnecessary order cancellations, inconvenience, and financial losses due to poor coordination. Hyperpure should respect the delivery slots it provides, ensure delivery executives communicate properly, and train customer support to resolve issues fairly rather than placing the entire burden on restaurant owners. I hope Hyperpure takes these concerns seriously and improves its service standards for its business partners. **Developer response:** We’re sorry to hear about your experience. Please reach out to our support team at help@hyperpure.com with more details so we can resolve this issue as quickly as possible. Your satisfaction is very important to us. ### 1/5 — About the worst service *2026-07-09* I have been a loyal Zomato customer since 2010 because I trusted the platform for its reliability and service. Unfortunately, my experience with Hyperpure has been extremely disappointing. This month alone, I have faced delivery issues three times. The app doesn’t work properly, and when something goes wrong, it’s nearly impossible to contact a support agent. Instead of resolving the issue, orders keep getting delayed and rescheduled. The most frustrating part was receiving a call from the delivery agent at 10:00 PM asking about the delivery. Am I supposed to accept an order that late? This is completely unacceptable for a business that depends on timely deliveries. Reliability and customer support seem to have deteriorated significantly. I expected much better from Zomato and Hyperpure. If these issues continue, I will have no choice but to switch to another supplier. Please fix your app, improve customer support, and respect your customers’ time. **Developer response:** Hi user, we are sorry for this poor experience. Please send us your order details on help@hyperpure.com and we shall get back with an immediate resolution. ### 1/5 — Used Hyperpure for years *2026-05-17* Used Hyperpure for years and it’s honestly the most inconsistent app/service I’ve dealt with. Every single week it’s a new issue — delayed transport, missing items, last-minute cancellations, damaged packaging, poor quality produce, inconsistent stock availability, random rate changes, and zero accountability. The biggest problem? Support. Raised complaints countless times and nothing ever gets resolved properly. Same issues keep repeating with no improvement. Running a business becomes stressful when your supplier is this unreliable. If you depend on consistency, quality, and proper service, I genuinely wouldn’t recommend Hyperpure. There are far better vendors who actually value their customers and understand how important timely delivery and product quality are for businesses. **Developer response:** We’re sorry to hear about your experience. Please reach out to our support team at help@hyperpure.com with more details so we can resolve this issue as quickly as possible. Your satisfaction is very important to us. ### 1/5 — Very disappointed with staff and their management *2026-05-09* I have been ordering from Hyperpure frequently, but every time the delivery slot I choose is not respected. For instance, when I select the 10 a.m. to 12 p.m. slot, they deliver at 2 p.m. or even 1 p.m. If I adjust the slot to 9 a.m. to 11 a.m., they still deliver at 12 or 1 p.m. And when I pick 8 a.m. to 10 a.m., they arrive as early as 7 a.m. This is extremely inconvenient, and I can’t rely on it. Moreover, whenever I speak to the staff—whether it is the delivery rider or customer support—they respond in a very rude manner. There is no courtesy in their conversation; they simply say that the order is canceled without any explanation. Additionally, even customer service does not provide a satisfactory response. Hyperpure, please ensure that delivery times are accurate, and the staff treats customers with respect; otherwise, I will have to order from elsewhere. **Developer response:** Dear Partner, We sincerely regret the inconvenience caused due to the repeated delivery delays and the experience you had with our staff and support team. This is certainly not the experience we aim to provide. Kindly share your order details and contact information with us at help@hyperpure.com so that our team can look into this on priority and assist you further. ### 1/5 — Looks more scam *2025-07-01* These people have canceled my order multiple times around 11:30 PM, which means I can’t reorder for the next day because the cut-off time has passed. When I called customer care, they just told me if I still wanted it for tomorrow, I should go for express delivery—and pay extra delivery charges. This is such a scam. They purposely cancel late at night to push customers into paying more. Extremely disappointing and unprofessional. ### 1/5 — Every single day late *2025-05-30, version 4.37.2* Because of late delivery issue, my losses almost across ₹2 lakh , worst experience, never use it for businesses better than this u will find better delivery system in market , i know it’s little bit costly but it is worth it at least you don’t have to wait till evening and suddenly u see order cancelled ### 1/5 — Fake aap *2025-04-19* Anyone who owns a restaurant should not order from Hyperpure, they do not deliver on time, they lie, the order will be delivered right now, it will take some time, by doing this they waste two days, they send expired stock, the vegetables come bad, they block your money, there is no solution on customer support, you will definitely have sales loss, the raw material is not received on time and the money gets blocked, that's a different matter, they harass them, there is no senior to talk to, if you say the truth then you are a fool ### 1/5 — Nightmare *2025-03-19, version 4.36.2* Avoid this app unless you enjoy endless arguments with customer service and dealing with shady company policies. Expect to receive expired, rotten, or damaged products in your order. And if you think you’ll get a refund—think again. This company hides behind deceptive policies designed to deny rightful claims. It’s nothing short of daylight robbery. Save yourself the frustration and shop elsewhere. ### 1/5 — Good app *2024-11-22* This platform is a ripper. Non veg, esp chicken and mutton is third grade. You buy chicken whole leg and you get camouflaged leg pieces which are 30 percent cheaper. They trade with Muslim suppliers from Mandi, these guys are most fraudulent suppliers of poultry products. Their vegetables weigh lower than promised, even if you include the weight of packaging. Their delivery persons have no clue on what is premium and what is economy. These guys do predatory pricing, which means, after enticing you into the app, they can decide an individual price for you, which shall be totally different from normal. They want wholesale deliveries to be checked there and then, however, if you open a frozen product after two days and you find it rotten, you have no room to complain. For god’s sake remove misery from your business and avoid this platform **Developer response:** Hi there! We apologize for the inconvenience caused to you. At Hyperpure we are working round the clock to fix the issues. We request you to please help us with your contact details so that we can get in touch with you regarding this. ### 1/5 — Corporate Negligence is Hurting Small Businesses *2024-10-01* You guys just cut off service at a location without even bothering to inform the restaurants. We build our entire menu around what’s available on the Hyperpure app, and out of nowhere, you stop delivering. Now half the items are unavailable, and customers are left disappointed. This careless corporate attitude needs to stop! Be attentive to each outlet, because while it might not matter to you, many lives depend on your inability to run a proper business. **Developer response:** Hey Evan, This should not have happened. Could you please reach out to our support team at help@hyperpure.com with more details so we can resolve this issue as quickly as possible? ## Most praised reviews (10 highest-rated) ### 5/5 — Press Cafe *2026-05-29* Gud **Developer response:** Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying the app. If you ever have any questions or suggestions, feel free to reach out. Happy using! ### 5/5 — “Great platform but needs better stock availability” *2026-05-23* “Overall, a great and impressive platform. However, some essential items are often out of stock — for example, Gemini oil isn’t available. It would be great if Hyperpure maintained availability like Dmart for a smoother experience.” **Developer response:** Thank you for your valuable feedback! We’ve noted your concern regarding stock availability and will work on improving consistency to ensure a smoother experience ahead. ### 5/5 — Overall fastest easy and best *2026-04-22* The product listing needs to be improved. Like fresh yeast. Donut cutter. Bakery margarine. Etc. Otherwise its great. Also needs some bakery standard preservatives and all. To be listed. Otherwise its top notch app **Developer response:** Hi Partner, Thank you for your valuable feedback! We’ve noted your suggestions on expanding the product range, including bakery essentials and preservatives, and will share them with the relevant team. Glad to hear you’re enjoying the app overall—we truly appreciate your support! ### 5/5 — Feedback *2026-04-09* Excellent service, prompt delivery, dedicated Service boys, value for money, premium quality goods , wide variety, You made our day today life very convenient in my business Thanks **Developer response:** Hi Manozg, Thank you for your wonderful feedback! We’re glad our service and quality are helping your business run smoothly. We look forward to serving you again! ### 5/5 — Works well *2025-12-25, version 5.4.1* The app works well; delivery is prompt; the issues are resolved fast ### 5/5 — Feedback *2025-12-24, version 5.4.2* Rates shouldn’t go higher when the order is in bulk. Every count it goes higher. ### 5/5 — Amazing Prices *2025-10-19, version 5.1.7* the prices are really reasonable as per store, plus they deliver the next & its good for people who are running a restaurant ### 5/5 — Sensational *2025-09-01, version 5.0.2* Hyperpure has made life simpler by eliminating the middle man. Love the catalogue of products and the helpful support whenever I’m faced with a variety of issues. ### 5/5 — Helpful for restaurants to grow *2025-06-03, version 4.37.2* It good helpful options for restaurants one place more items available thanks for Zomato ### 5/5 — Pocket Friendly *2025-05-11, version 4.37.1* This is application is very good for those who want to purchase products at whole sale price. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*